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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
946 Reviews

946 Reviews of Martin Chevrolet - Service Center

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February 09, 2023

I like how there's TV screens for you to see your vehicle being work on. More

by VW555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Storm
Feb 15, 2023 -

Martin Chevrolet responded

Thank you for your review! We appreciate you choosing Martin Chevrolet. If there is anything further we can help you with, please let us know! - Martin Chevrolet

February 07, 2023

Did not get the price quoted and final price correct. I asked how much it was to install a battery and they said $178 the final bill was $222. They said the extra cost is for labor. More

by JOHN14DANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Feb 07, 2023 -

Martin Chevrolet responded

We sincerely apologize for any inconvenience caused due to the confusion around the cost of the battery installation for your vehicle. We would be glad to honor the original quoted price, including tax and shop supply fees. Please do not hesitate to give our Service Manager, Duane Hill, a call back to arrange for the refund. We value your patronage and hope to continue our relationship for years to come. - Martin Chevrolet

February 07, 2023

Check-in was fast and easy! There was a service representative assigned to my account that day. He went over everything being done and gave an approximate time period it would t More

by Maria Clancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 15, 2023 -

Martin Chevrolet responded

Maria, We want all our clients to have a comfortable and stress-free experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! - Martin Chevrolet

February 07, 2023

Wow, crazy happy with the service and staff, especially since my car is a bit unique being a Chevy volt More

by fulladinero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Martin Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out to us if there's anything more we can do! - Martin Chevrolet

February 06, 2023

Great customer service. Ralph and staff treated me with great care. They had even offered a ride home if I didn't want to wait for the car. More

by Nan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Martin Chevrolet responded

Nan, Our staff is committed to providing each of our clients with the best automotive experience! We sincerely thank you for the positive review, and look forward to seeing you again next time! - Martin Chevrolet

February 05, 2023

Everyone at Martin was very helpful, friendly, and honest. I felt very comfortable with my trade in and my purchase. I will definitely be using and recommending them in the future. More

by Seanpeas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Nichols
Feb 15, 2023 -

Martin Chevrolet responded

Sean, On behalf of the Martin Chevy team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others, and we look forward to servicing your new Chevrolet in the future. - Martin Chevrolet

February 03, 2023

Very nice and friendly Service advisors and the area where you pull your car into is one of the nicest places I have been too. More

by Dale Eeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Feb 15, 2023 -

Martin Chevrolet responded

Dale, We truly appreciate your kind words! We are delighted to have exceeded your expectations. Take care! - Martin Chevrolet

January 28, 2023

The service personnel was extremely nice and respectful, and I appreciated their input about if there was anything that I needed to have done and if there was a problem with my billing, they corrected it im More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Martin Chevrolet responded

Donna, We are so grateful for the trust you have placed in us by allowing us to assist you not only with keeping your vehicle in good condition, but also with correcting our billing mistake. We truly appreciate your business and the kind words you have shared in your review. See you next time! - Martin Chevrolet

January 26, 2023

It took a while for the service, but it was well worth the wait :D More

by John Frost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Feb 06, 2023 -

Martin Chevrolet responded

John, Thank you for your patience with us and for taking the time to give us a great rating despite the delay. We appreciate you choosing Martin Chevrolet and look forward to your next visit! - Martin Chevrolet

January 26, 2023

Dealing with Ralph in the service department was a pleasure he resolved my Truck warranty problem in a very professional manner..! More

by Speed Racer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Martin Chevrolet responded

We will be sure to let Ralph know about your great experience and kind review. We truly appreciate your time, and we hope to see you again soon! - Martin Chevrolet

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