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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
946 Reviews

946 Reviews of Martin Chevrolet - Service Center

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February 24, 2023

Called this morning about my tire pressure. They were able to take my car immediately - even ran it through the car wash. More

by bmazurek65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Martin Chevrolet responded

Thank you so much for turning to us for assistance; we are delighted to help you get back on the road as soon as possible! - Martin Chevrolet

February 23, 2023

Again, above and beyond from the stellar group at Martin! When I drop my car off, every time I am greeted with a smile and never feel rushed. This time was no exception! I worked with OC, from start to finis More

by rmalachuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Martin Chevrolet responded

We are overjoyed to hear that your experience with us was excellent! Thank you so much for taking the time to write such a kind review – it means the world to us that you chose Martin Chevrolet. - Martin Chevrolet

February 23, 2023

The dealership has never had such bad communication. Horrible to get in touch with when my truck was there. Asked if they could fix one thing they said they could. Later get a call it’ll be over 500. More

by Bradteagarden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Bradteagarden responded

Martin Chevys service and communication was horrible. Don’t know if I’ll go back. That would be two dealers I won’t go back to.

Mar 07, 2023 -

Martin Chevrolet responded

Brad, We value our customers and truly appreciate the time to share your opinions. Thank you for filling out our survey, it is truly how we improve our customer experience and processes. We apologize for the poor communication with your Service Advisor Ralph. After reviewing your service visit and the recommendations we made, we wanted to remind you the General Motors parts we provide have a nationwide warranty with all General Motors Dealerships, and come with coverage for 2-year, unlimited mileage if it were to fail prematurely. You can also apply your inspection fee that you have already paid toward the recommended repairs. We wish you the best of luck and hope that you might consider us again in the future. - Martin Chevrolet

February 22, 2023

Ociel was attentive and kept me informed of the issues with my vehicle. The service tech was also knowledgeable and great to speak with regarding my vehicle. Great customer service as always! More

by REBECCA.TROJAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Nichols
Feb 28, 2023 -

Martin Chevrolet responded

Rebecca, We are pleased to know we have exceeded your expectations and provided you with the assistance you needed! If you have any additional questions, don't hesitate to reach out to us. Our team is more than happy to assist you in any way we can! - Martin Chevrolet

February 22, 2023

The are wonderful diler great people and good service thank you to Martin Chevrolet I recommend every body this diler More

by JANIPEREZ82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Martin Chevrolet responded

Thank you so much for taking the time to let us know how your experience with our team went when you visited us for service on your vehicle. We sincerely hope that you will come back and visit us soon! - Martin Chevrolet

February 22, 2023

Fast service comfortable waiting area with water and coffee while you wait. Great service. Definitely will come back! More

by Shane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember his name sorry
Feb 28, 2023 -

Martin Chevrolet responded

Shane, We truly appreciate your feedback! We strive to provide the best possible experience for our clients, and we are so grateful that you had a pleasant one. Thank you for taking the time to let us know! - Martin Chevrolet

February 18, 2023

The team was nice, Blake was great…Only issue is they were unable to pin point the problem since it’s intermittent. More

by kay.whiting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
3.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Martin Chevrolet responded

Kay, Thank you so much for sharing your experience with us. We apologize for not being able to replicate the issue so that we could take steps to resolve it. Should you encounter the same issue again, please do not hesitate to give us a call. We will do our best to get it up and running smoothly for you. - Martin Chevrolet

February 17, 2023

Good job fixing my equinox. I was happy with the service I received. All the guys were respectful great service More

by ptwardzik
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Feb 28, 2023 -

Martin Chevrolet responded

We are grateful for your feedback! We strive to deliver the best service possible to each and every one of our guests, and we are delighted to hear that you had a pleasant experience with us here at Martin Chevrolet! - Martin Chevrolet

February 12, 2023

The best! !! Always great friendly and timely service respectful of my needs. I like the monitors to watch the cars being serviced and appreciate the complimen More

by csp2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Feb 15, 2023 -

Martin Chevrolet responded

On behalf of us at Martin Chevrolet, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with the service team and we hope to see you again next time! - Martin Chevrolet

February 10, 2023

Great service department, explained all issues Fast and dependable service. The service writer went out of his way to answer all my questions More

by dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Martin Chevrolet responded

Dean, It is great to hear about your positive experience with our service team! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. Thanks again! - Martin Chevrolet

Feb 15, 2023 -

dean responded

I own four Chevrolet vehicles I would have no problem taking three of them to Martin for service The fourth is a 1957 Chevy Belair hardtop I do the service on that one

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