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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
946 Reviews

946 Reviews of Martin Chevrolet - Service Center

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March 20, 2023

Not very helpful when the customer would like a deal on selling used cars when every dealership are giving deals. Thanks for nothing I won’t be back for another car I lost me as a customer. More

by Ronaldnedza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Martin Chevrolet responded

Ronald, We value our customers and truly appreciate the time to share your opinions. At Martin Chevrolet we are committed to fair, honest pricing and we would love nothing more than to keep you as a happy customer, so we are truly sorry we were unable to lower the price of our vehicle to meet your budget. We are keeping an eye out for a vehicle that would work within your parameters so hopefully we can work to change your opinion of our dealership. We hope to be back in contact with you about a vehicle that works for you soon, but should you need any assistance in the meantime, please give us a call. - Martin Chevrolet

March 19, 2023

very good. will return soon for new tires on march 22, 2023. will see oc cardoso. More

by BKREJCI0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Martin Chevrolet responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Martin Chevrolet. We're looking forward to your next visit with us! - Martin Chevrolet

March 18, 2023

Windshield washer fluid was not checked or filled, other parts of the car was not checked as stated on car report given at the end. More

by Erictaylor9315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lakhani
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
4.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Chiodo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Nichols, Chrissy Cokinos
Mar 23, 2023 -

Martin Chevrolet responded

Eric, We're truly sorry for the oversight regarding the washer solvent during your last service visit with us. Please be assured that you're always welcome to drop by anytime for a "Pit Stop," where we'll gladly top off all your fluids, including your washer jar, and check the air pressure in your tires. We genuinely appreciate your business and your feedback through our service surveys. Your satisfaction is our top priority, and we're always here to help. - Martin Chevrolet

March 18, 2023

Terrible place would tell everyone to run away, far away. Terrible, terrible, terrible, terrible, terrible More

by Sherylward1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Hoyland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2023

Very pleasant to work with. Easy to have service done. Will be back again soon More

by Ksnod-silver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Martin Chevrolet responded

Thank you for the 5 star review! It is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out to us if there's anything more we can do! - Martin Chevrolet

March 15, 2023

Easy to schedule and no hassles. Service was performed as expected. Given a ride home and back was a fantastic convenience. More

by target
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Cokinos
Apr 03, 2023 -

Martin Chevrolet responded

We truly appreciate the opportunity to gain your trust and your incredible 5-star rating! We invite you to visit us again next time you are in need of another service or a new vehicle! - Martin Chevrolet

March 11, 2023

Martin Chevrolet has given me good service since day 1 with all my car service needs - Ralph in Service Dept. in particular. My past experience with other dealerships had mostly been negative, and was hes More

by js
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Martin Chevrolet responded

We are absolutely thrilled that you selected Martin Chevrolet! We truly appreciate your wonderful review, as well as your patience and comprehension regarding the wait times, since we can indeed get quite busy. We eagerly anticipate welcoming you back during your next visit.  - Martin Chevrolet

March 11, 2023

Best dealer in the area. Great service, sales and management. We will continue to service all our vehicles here as well as purchase them from Joel Storm. More

by Chad Spark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Storm, Brad Nichols
Apr 03, 2023 -

Martin Chevrolet responded

Chad, Thanks for the great review! We feel strongly that it’s vital for our customers to hear firsthand from other customers about their positive experience so we thank you for sharing yours! - Martin Chevrolet

March 10, 2023

Took my suburban in for a recall issue. Had a slight crack in my dash. When I left, I had a hole in my dash. My service light for the recall was still lit. Sent an email to their service bo More

by LFP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Duane Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Martin Chevrolet responded

Thank you for bringing this matter to our attention and responding quickly to our request to take a look at your dashboard. We look forward to hearing back from you again this week. - Martin Chevrolet

March 10, 2023

Great service always making you feel that you are their first priority. Service department answers all questions and takes care of all that is needed More

by dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Martin Chevrolet responded

Dean, Your satisfaction is important to us, so we want to sincerely thank you for choosing Martin Chevrolet and we hope to see you again soon! - Martin Chevrolet

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