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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
946 Reviews

946 Reviews of Martin Chevrolet - Service Center

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March 31, 2023

Why would I go anywhere else , Martian chevy people are the best when it comes to service . I'm a ASE master tech and telling people go to Martian chevy if you want to buy and good car from the best s More

by Kevin's truck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Apr 03, 2023 -

Martin Chevrolet responded

Kevin, Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! - Martin Chevrolet

March 30, 2023

Always great service! They get me in and get me out in quick time every time More

by Norbeck1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Bazzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Apr 03, 2023 -

Martin Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Martin Chevrolet and we hope to see you again soon! - Martin Chevrolet

March 29, 2023

Service was excellent! Highly recommend for anyone with a C8 corvette. The service team is friendly and knowledgeable. More

by Brock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chrissy
Apr 03, 2023 -

Martin Chevrolet responded

Brock, Thank you so much for your continued support and for sharing your recommendations! It's truly delightful to receive such a positive review from you, and we genuinely hope that your C8 brings you many happy miles throughout the driving season! - Martin Chevrolet

March 23, 2023

They finished the work quicker than anticipated and informed me of future work needed on my car More

by PHUFFMAN2111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Apr 03, 2023 -

Martin Chevrolet responded

We're absolutely delighted to know that everything was completed promptly and met your expectations! If there's anything else we can assist you with, please feel free to get in touch with us. We're always here to help! - Martin Chevrolet

March 23, 2023

Great Service can't any better than what they did or perform, Great communication and time More

by ja1leonardi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Martin Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! If you're ever in need of more help, please let us know! - Martin Chevrolet

March 22, 2023

Ociel was very nice and I got a ride home which was nice. Then they came and got me when she was finished. And she finally passed emissions!😻thank you!!! More

by Red Flynn (Eileen)
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The porter was also very kind who took me home and came back to pick me up!!!
Apr 03, 2023 -

Martin Chevrolet responded

Eileen, Congratulations on successfully passing the emissions test! We're truly delighted to have been able to assist you in achieving this. Please don't hesitate to reach out to us if you require any support in the future. We're always just a phone call away! -Martin Chevrolet

March 21, 2023

Lack of expertise observed creates concern for the $254 paid in labor. Not sure how those labor charges were even determined based on the time spent and work completed at the dealer. I had a few additional More

by mmroz43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023 -

Martin Chevrolet responded

Thank you for your feedback. Our sincerest apologies for the late reply in this matter. Our Service Manager, Duane Hill, will get in touch with you next week to personally apologize and discuss a satisfactory resolution with you. Thank you for your understanding! - Martin Chevrolet

March 21, 2023

The service was great and fast, The personal very politely,if you want to know if I recommend this place (YES) DEFINITELY take my word For it) because now In day's people Don't show good manners, More

by Francisco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Apr 03, 2023 -

Martin Chevrolet responded

Francisco, We truly appreciate your kind review, and it's our pleasure to share your kind words with our team at Martin Chevrolet! Our dedicated team is always ready to provide exceptional experiences, and we are thrilled that your visit reflected that. If you have any additional needs or inquiries, please don't hesitate to get in touch! - Martin Chevrolet

March 21, 2023

Great service. Very kind and professional. The girl at the service was great too. Glad I purchased my Equinox from Martin. More

by nek2272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Martin Chevrolet responded

We're absolutely thrilled that you chose to purchase your Equinox with us, allowing you to benefit from our lifetime offer of complimentary oil changes! Thank you so much for the fantastic review! Please drive safely, and we eagerly anticipate seeing you again in the future! - Martin Chevrolet

March 21, 2023

Unorganized, uninformative, very very careless with customers autos. I made an appt. 4 days out to make sure they were ready for me and they weren’t. Once I left my truck to be repaired they never upda More

by Jeffhendon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
OC Cardoso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Ingold , Aaron Grassel
May 11, 2023 -

Martin Chevrolet responded

Jeff, We greatly appreciate you notifying us about this issue and for having a conversation with us over the phone. It's truly unfortunate that we couldn't provide our assistance in removing the dents earlier, before you managed to handle it yourself. We wholeheartedly request you to consider giving us another opportunity to serve you better in the future. Thank you! - Martin Chevrolet

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