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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
995 Reviews

995 Reviews of Martin Chevrolet - Service Center

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December 19, 2024

Amazing dealership when you don’t need service. However, when you need service, everyone at the desk is very unhelpful or extreamly understanding to other coworkers especially when you call both th More

by NaNa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Hoyland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Martin Chevrolet responded

We're really sorry for the inconvenience caused, and we want to make it right for you! Our service manager will be getting in touch with you soon to help sort things out. - Martin Chevrolet

December 19, 2024

I found a new dealership to bring my vehicles. The survey is terrible. Did not like the format. More

by thorsonl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Martin Chevrolet responded

Thank you for your positive rating and review! We sure do appreciate it! - Martin Chevrolet

December 18, 2024

Very quick to find and fix the problem. It was an oil leak after getting oil change and they were quick to take care of problem. More

by woodyl670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Vega
Dec 23, 2024 -

Martin Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! If you have any more questions, feel free to give us a call. We're always here to help! - Martin Chevrolet

December 15, 2024

Service department does a good job of checking your vehicle over to see what needs to be looked at. More

by Chevy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Martin Chevrolet responded

We're so glad to hear about your wonderful experience at Martin Chevrolet! Your satisfaction is our top priority. Thank you for sharing your positive experience with us. - Martin Chevrolet

December 10, 2024

Very good people. Respectful of customers time, interest and needs. Definitely one of the better car buying experiences More

by KRP33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Martin Chevrolet responded

Congratulations on your new vehicle! We're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. - Martin Chevrolet

December 07, 2024

Ralph Stalesky and Martin Chevrolet Service team, have been my maintenance team for the last 14 years. They are well trained, and provide superior auto motive service. They recently completed a schedu More

by cog001ftr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Martin Chevrolet responded

Wow, the best in 70 years! That's such an amazing compliment! Thank you so much for your kind words and for choosing Martin Chevrolet for your automotive needs. We truly appreciate it! - Martin Chevrolet

December 07, 2024

I had an appointment to fix a squeak noise coming from my drivers side rear wheel. After 3 hours of waiting, OC heard it while the mechanic drove it. It was checked for a recall and it was brought to my at More

by gracelinnane
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Martin Chevrolet responded

We sincerely apologize for any inconvenience caused by the noise from the brake pads on your new vehicle. We understand that you want your car to run smoothly and quietly. We want you to know that GM is actively working on a redesign for the brake pads to resolve this issue in the future. Rest assured, this is not a safety concern, but we completely understand your dissatisfaction with the noise. We are truly sorry for the delay in addressing this matter and for the time you had to wait. Your patience and understanding are genuinely appreciated as we work to improve our products and services for you. - Martin Chevrolet

December 07, 2024

I am proud to own a mint condition 2016 Chevrolet Equinox, and Ralph Stalesky at Martin Chevrolet makes sure I keep it that way. This service department is off the charts … super and committed. More

by JLF and WKM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Martin Chevrolet responded

Wow, we're glad you had such a wonderful experience with us! Thank you so much again for your feedback! We hope you have a great day! - Martin Chevrolet

December 06, 2024

Always able to get fast service. Have to take care back in. Problem still.cintinies with car More

by laurajames26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Martin Chevrolet responded

Laura, We sincerely appreciate your positive feedback and your decision to return your vehicle to us, allowing us the opportunity to resolve the issue. We appreciate your business and hope to see you again next time! - Martin Chevrolet

December 04, 2024

It was like pulling teeth trying to reach out for updates and get any information regarding what was being done to my car. After a week later I was offered no loner car and nothing was completed on my car at More

by itsnickr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
1.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Martin Chevrolet responded

We're excited to let you know that we're bringing back our service loaners for 2025! We truly value your feedback and are committed to enhancing our communication to prevent any future frustrations. Your patience and understanding are greatly appreciated! - Martin Chevrolet

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