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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
945 Reviews

945 Reviews of Martin Chevrolet - Service Center

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May 17, 2023

This dealership is top notch. They get the job done and they communicate with you from start to finish. Ralph is awesome listens and takes the time to answer any questions. Keep u More

by SRSMITH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Martin Chevrolet responded

Sean, We are absolutely delighted to receive your feedback regarding Ralph! His dedication to being an outstanding advisor truly makes him a valuable member of our team. We sincerely appreciate your recognition of his efforts and for choosing Martin Chevrolet for all your automotive needs. - Martin Chevrolet

May 16, 2023

They were very efficient and courteous. My oil change was done in the time said. More

by MELBA35
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Jun 05, 2023 -

Martin Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely thank you for the positive review, and look forward to seeing you again next time! - Martin Chevrolet

May 12, 2023

The service was very friendly and helpful. Ver good customer service. It is great that Paul B came over to explain what needed to be done to change the trans filter. More involved than I thoug More

by LorenD
Recommend Dealer
Yes
Employees Worked With
Ociel
Jun 05, 2023 -

Martin Chevrolet responded

Loren, It's truly a pleasure to have you as our valued customer, and we sincerely look forward to maintaining and strengthening our business relationship with you in the future. Wishing you a fantastic summer filled with joy, happiness, and great driving weather! - Martin Chevrolet

May 11, 2023

I like the environment when waiting. The staff is kind and always looking for our satisfaction regarding car repairs. Making sure I understand what the damage is and expenses. More

by Dpbahena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Jun 05, 2023 -

Martin Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! If you're ever in need of more help, please let us know! - Martin Chevrolet

May 11, 2023

As always this dealership is awesome! ! Great service and communication they get the job done. I would recommend the dealership. More

by SRSMITH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Martin Chevrolet responded

Thank you for the great review! It is always a pleasure helping you out and we look forward to your next visit! - Martin Chevrolet

May 10, 2023

On time, great communication. Like that they kept me informed of what was happening during the entire process. Blake was super to deal with More

by kevjefpar72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Martin Chevrolet responded

Thank you for taking the time to share your comments and feelings about Blake. He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback! - Martin Chevrolet

May 10, 2023

Told me engine and trans were fine charged me 2500 in repairs and trannt was out in less then 40 miles and then recharged me a diagnostic fee. Not to mention had the truck for over week More

by HEADDYGLASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Martin Chevrolet responded

Thank you so much for taking the time to respond to our Service Survey. Your feedback is incredibly valuable to us, as it helps us understand your overall perspective on the services we perform on your vehicle. We sincerely apologize for any confusion regarding the time needed and the diagnosis fee involved. Your satisfaction is our top priority, and we appreciate your understanding and for giving us the opportunity to discuss it with you further via email. - Martin Chevrolet

May 06, 2023

The Service writer OC did a great job at finding a catalitic converter for my car. It took a while but he did it. More

by Nick409k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bazzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Martin Chevrolet responded

Nick, Thank you for giving us the opportunity to help you out with your catalytic converter and for this great review. If there is anything further that we can help you with, give us a call or stop by! - Martin Chevrolet

May 05, 2023

Hi5 5 Hi 5 5 5 5 5 5 5 5 5 5 They were very professional and try to help me as much as possible. More

by tmv19@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Hi
Jun 05, 2023 -

Martin Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Martin Chevrolet and we hope to see you again. - Martin Chevrolet

May 03, 2023

My only issue is no one called me when my car was finished. Everything else was good More

by Thomas.g.torp
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Jun 05, 2023 -

Martin Chevrolet responded

Thomas, We truly appreciate you taking the time to share your feedback with us! We apologize for the oversight regarding the missed phone call, and please rest assured that we have spoken with our team to ensure this doesn't occur in the future. - Martin Chevrolet

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