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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
945 Reviews

945 Reviews of Martin Chevrolet - Service Center

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June 24, 2023

Ralph worked with my insurance company to get my repairs done. Wich was not easy, and he is still working to help recop what I had to put out of pocket. I more than enjoyed the service that was done. I will More

by rogernjean
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Martin Chevrolet responded

We’re glad Ralph was able to address your service needs and help you out with insurance claim. We appreciate you choosing Martin Chevrolet as we recognize that you had many different dealers to choose from. Please come back and see us again soon! - Martin Chevrolet

June 23, 2023

Great service and great people! Definitely recommend to anyone who needs a fix!!! Highly recommend More

by Skylarhiwarth
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Jun 26, 2023 -

Martin Chevrolet responded

Many thanks for sharing your feedback about our team's performance! We're truly grateful that you selected Martin Chevrolet, and we eagerly look forward to serving you again in the future! - Martin Chevrolet

June 23, 2023

With an appointment, I didn’t expect to still take over 100 minutes for an oil change. I guess it was a nice showroom to be stuck in for almost 2 hours. More

by kanenT
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Martin Chevrolet responded

Thank you so much for providing us with your valuable rating and feedback. We genuinely understand how disappointing it can be when the service takes more time than anticipated, and we sincerely apologize for not being as swift as we had guaranteed. We truly appreciate your understanding and look forward making your next visit to us a great one. - Martin Chevrolet

June 16, 2023

Very friendly and informative Oil change was very efficient from start to finish Well done More

by Winstonpup20
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Jun 26, 2023 -

Martin Chevrolet responded

We appreciate your positive review about your recent experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Martin Chevrolet! - Martin Chevrolet

June 15, 2023

Great customer service and repairs are done in a timely manner. Easy to get an appointment More

by liz4546
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Jun 26, 2023 -

Martin Chevrolet responded

Liz, We are truly grateful that you took the time to share your experience with our team! Your decision to choose Martin Chevrolet means a lot to us, and we sincerely hope to have the pleasure of welcoming you back in the near future! - Martin Chevrolet

June 14, 2023

Blake was terrific, professional, courteous fair and handled my repairs appropriately. The dealership should handle all customers I order, and prioritize simple repair accordingly More

by Roons58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Martin Chevrolet responded

We truly appreciate your generous praise and warm compliments regarding Blake. Please accept our sincerest apologies for the delay in addressing your repair concerns, and we are genuinely grateful for your understanding and patience with us.  - Martin Chevrolet

June 13, 2023

Blake Hill is very professional and the nicest service advisor you’ll ever speak with. Very impressed. More

by lukeeckhardt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Martin Chevrolet responded

Luke, We're absolutely delighted to hear that Blake provided exceptional assistance to you! We genuinely appreciate your decision to select Martin Chevrolet among the numerous service shops available to you. Please accept our heartfelt thanks, and we wish you safe and enjoyable driving! - Martin Chevrolet

June 13, 2023

Fantastic service department and technicians. I look forward to working with Arron and Nick again. More

by Subicherb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Technician Nick, Aaron Grassel
Jun 26, 2023 -

Martin Chevrolet responded

We truly appreciate your wonderful feedback and the effort you took to share your experience about Aaron and Nick's performance. Thank you so much! - Martin Chevrolet

June 10, 2023

Everybody was very kind and helpful , professional and definitely got the job done in a timely manner. More

by Suecuny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Martin Chevrolet responded

Sue, Thank you for letting us know how our team did! We appreciate you choosing Martin Chevrolet and hope to see you again next time! -Martin Chevrolet

June 02, 2023

Wasn’t informed of my car being ready. I was there for almost 3 hours More

by BOEHMBOYS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Martin Chevrolet responded

Our sincerest apologies for the inconvenience caused by the delayed notification. We truly appreciate your patronage and would really appreciate if you could give us another opportunity to provide an exceptional experience during your next visit. - Martin Chevrolet

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