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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
945 Reviews

945 Reviews of Martin Chevrolet - Service Center

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September 22, 2023

Ralph is a good service type. But I found out that Martin Chevrolet was about $700 more than another Chevrolet dealer. Keep in mind this is for the exact same work.. Ralph came do More

by dwayneadam12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2023

Very clean and organized environment. Everyone I ever talk to is extremely nice and helpful. More

by Lex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Martin Chevrolet responded

Lex, Thanks for the kind review! We want all of our guests to feel welcome and we are glad you were pleased with your experience here at Martin Chevrolet! - Martin Chevrolet

September 18, 2023

My car has been in the shop going on three weeks. Needless to say I’m irritated More

by ashley allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Grassel
Oct 03, 2023 -

Martin Chevrolet responded

Ashley, We collaborated with GM Engineering's Tier II Department and, after two check-ups from a GM Field Engineer, we managed to fix the issue on your car. In the future, please let us take care of your service requirements and thank you for being so patient with us and with GM's Field Engineer while we worked on your vehicle's issues. - Martin Chevrolet

September 16, 2023

Had an oils change and regular diagnosis done. Professional service and respectful of the appointment time we made More

by najib591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Oct 03, 2023 -

Martin Chevrolet responded

Thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. - Martin Chevrolet

September 07, 2023

Excellent customer service! Continual update as to status is appreciated- especially texts when I leave the premises. More

by K-AME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Sep 28, 2023 -

Martin Chevrolet responded

Thanks! We always love to hear feedback from our customers and we are glad to hear your service visit went well! Take care and drive safe! - Martin Chevrolet

September 02, 2023

I have an extended warranty on my car, I was charged a fee to reset my airbags. I was told because they didn't do anything they could not charge the warranty, that doesn't seem to be my problem, it was to More

by hoffwalker
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Blake Hill
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Martin Chevrolet responded

We are grateful for your review on your experience with us and delighted that we were able to refund the entire cost of your service visit thanks to your extended service contract. We will keep your service contract in mind for the future. Many thanks for choosing us and thanks for reaching out. - Martin Chevrolet

Oct 03, 2023 -

hoffwalker responded

I am grateful to Blake for making the refund happen. I appreciate him and Martin Chevrolet.

August 28, 2023

Sales department doesn't seem to be pushy. The service department seems to be very good. I first used the service department before I bought anything. They did a good job servicing my old truc More

by WES13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Martin Chevrolet responded

Thanks so much for your positive review and for choosing Martin Chevrolet as your first choice for all your automotive needs! Thank you again for letting our team know how we did! We look forward to helping again in the future. - Martin Chevrolet

August 27, 2023

I felt like there was something wrong with my car but I got a SAFTEY inspection and was relieved that they were very detailed in making sure I had piece of mind More

by k_eady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Martin Chevrolet responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Martin Chevrolet. If you're ever in need of more help, please let us know! - Martin Chevrolet

August 26, 2023

Staff was Friendly and communication was good kept me informed and for my car back quickly. More

by Snodette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Sep 01, 2023 -

Martin Chevrolet responded

We appreciate you letting us know how the service team did! See you again next time! - Martin Chevrolet

August 24, 2023

In for some front end steering work on our 2021 equinox. Blake was very attentive and helpful. Good experience! More

by hoening@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lakhani
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Martin Chevrolet responded

Thank you for your kind words about Blake! We appreciate you letting us know how Blake and the team did and we look forward to helping you out again next time! - Martin Chevrolet

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