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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,037 Reviews
Call Service Center (815) 459-4000

1,037 Reviews of Martin Chevrolet - Service Center

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April 30, 2025

Quick turn around for an oil change and wash. Clean waiting area and free coffee. More

by lionhound
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2025 -

Martin Chevrolet responded

Thank you! We are glad to hear everything was completed quickly and to your satisfaction. Come see us again next time! - Martin Chevrolet

April 30, 2025

Excellent service team, starting with Ralph, who is both attentive and highly responsive, key attributes in a service writer. Paul continues as a superb mechanic, highly knowledgeable and skilled. More

by SAK
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
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May 05, 2025 -

Martin Chevrolet responded

We're absolutely thrilled to hear about your positive experience! We'll definitely share your kind words with Ralph and Paul—they'll be so happy to hear them! - Martin Chevrolet

April 21, 2025

Went on just for an oil change and tire rotation. After further review of the tires I ended up buying 4 tires and new tire monitors. More

by Chevy4life
Recommend Dealer
Yes
Employees Worked With
Ociel Cardoso
Report | Print
Apr 29, 2025 -

Martin Chevrolet responded

Thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Thank you again for choosing Martin Chevrolet and we hope to see you again. - Martin Chevrolet

April 19, 2025

Great service and knowledgeable people, Timely, professional employees. We have purchased 4 new cars over the past 8 years and have always been 100 percent pleased. We recommend Martin Chevrolet More

by larryincary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2025 -

Martin Chevrolet responded

Larry, We strive for 100% satisfaction, and it is great to see you had such a positive experience at Martin Chevrolet. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! - Martin Chevrolet

April 18, 2025

Have no problem the respect are good people The do good job whit oil change and inspection the car More

by Dino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2025 -

Martin Chevrolet responded

Dino, Thank you for your kind review; we are happy to pass along your comments to the team here at Martin Chevrolet! Please don't hesitate to reach out to us if there's anything more we can do! - Martin Chevrolet

April 16, 2025

Most communication were via text They addressed the issue and corrected Service provided was good; however I do feel GM should have covered this under the recall This was a semi dangerous experience for my w More

by todd.farbiak
Recommend Dealer
Yes
Employees Worked With
Chris Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Harris
Report | Print
May 14, 2025 -

Martin Chevrolet responded

Todd, Thank you so much for your thoughtful feedback about our service department. We completely understand your concerns, and we truly share your commitment to ensuring your wife's safety on the road. While the decision regarding coverage was made by Chevrolet, we encourage you to share your thoughts directly with them. You can reach the Chevrolet Customer Assistance Center at 800-222-1020. Your voice matters, and we want to make sure it's heard by the right people who can make a difference! - Martin Chevrolet

April 15, 2025

I had an oil change and it was done in a timely manner and let me know if any problems I had with my car. More

by marilyndrake1217
Recommend Dealer
Yes
Employees Worked With
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Harris
Report | Print
Apr 18, 2025 -

Martin Chevrolet responded

Marilyn, Thank you for taking the time to leave a review for us at Martin Chevrolet. We're happy we could meet your expectations! Feel free to reach out to us if you need anything at all! - Martin Chevrolet

April 14, 2025

Felt like dealership was making excuses to not honor my car battery warranty. Not Happy. More

by Maaalmeida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2025 -

Martin Chevrolet responded

We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Thanks again for bringing this to our attention. -Martin Chevrolet

April 11, 2025

Very good experience. Chris was awesome. I will bring my wife’s car back again. More

by TOUCANSIGNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Martin Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If there is anything else we can assist with, please give us a call or stop by! - Martin Chevrolet

April 11, 2025

As always Martin Chevrolet is always top notch. Great job. The communication is great to keep you informed. More

by smith2
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Report | Print
Apr 18, 2025 -

Martin Chevrolet responded

Thank you for the high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! - Martin Chevrolet

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