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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
945 Reviews

945 Reviews of Martin Chevrolet - Service Center

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October 31, 2023

The best in customer service! ! Blake was awesome and showed such patience with us!! I will always recommend them to my friends and family!! More

by pamelaperri54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Martin Chevrolet responded

Pamela, We appreciate your positive review about your recent experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! - Martin Chevrolet

October 31, 2023

Ralph is always very knowledgeable and experienced and helpful! Dealership and Service Department personnel are friendly and knowledgeable! More

by Boilerup89
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Nov 22, 2023 -

Martin Chevrolet responded

Wow, we're glad you had such a wonderful experience with us! We hope to see you again next time! - Martin Chevrolet

October 28, 2023

Great service, explained work done great job over all. Friendly work was completed in a timely manner More

by Jh12711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Martin Chevrolet responded

Thank you for letting us know how our team did! We look forward to helping you out again next time! - Martin Chevrolet

October 28, 2023

I like a dealer that looks out for its customers needs , and tells them about a problem while in for service, then offers to fix it . Great service as always . More

by Kevin's truck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Colin Bennett
Nov 22, 2023 -

Martin Chevrolet responded

Thank you so much for taking the time to post some wonderful comments about your recent visit to Martin Chevrolet. It's great to hear our team was able to help you out with your truck and we look forward your next visit! - Martin Chevrolet

October 26, 2023

So far the Martin experience has been very good - looking forward to keeping positive experiences More

by Rdplacko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Martin Chevrolet responded

Thank you for your kind review. We look forward to making your next experience with us a great one! - Martin Chevrolet

October 17, 2023

The service is always prompt with clear explanation if any issues are found during inspection More

by Rcdevoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Martin Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by! - Martin Chevrolet

October 17, 2023

They have fantastic service they also have fantastic people upfront to work with, and all the people that I met. There were all very nice people. More

by Mgaynor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Martin Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. - Martin Chevrolet

October 15, 2023

We brought our car there thinking we would get the best service. It was terrible….no one communicated with us. We had to call and proactively reach out anytime we needed an update, an approval, how much More

by MLK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blake Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Martin Chevrolet responded

We do apologize for the lack of communication, and time frame on completion during your recent Service visit with us. We have recently met as a Service Team and made a few changes to our Service process, so you should see a market improvement in the Service we provide you with your next Service visit with us. - Martin Chevrolet

October 15, 2023

Great service - cheerful staff and expertise for my 2012 vette. Great advice from the mechanic and great late model Corvette update from Ed More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul, the Vette mechanic
Oct 19, 2023 -

Martin Chevrolet responded

Brian, We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you again for choosing Martin Chevrolet and we hope to see you again. - Martin Chevrolet

October 14, 2023

The Service staff is honest, reliable and great at solving any issues that arise with any of my GM vehicles that I own!!! Top notch communicators as well!!! More

by Randy Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Oct 19, 2023 -

Martin Chevrolet responded

Randy, We're glad to hear you found our staff was so honest, reliable and knowledgeable! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care and drive safe! - Martin Chevrolet

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