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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
945 Reviews

945 Reviews of Martin Chevrolet - Service Center

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November 16, 2023

He made the whole process fun and easy. He went above and beyond to make sure he was free and available to help us when we dropped the truck off and he personally checked in our truck to ge More

by Snowowl202
Recommend Dealer
Yes
Employees Worked With
Jack. He is one of the best salesman I have ever worked with!!
Nov 22, 2023 -

Martin Chevrolet responded

Thanks for your praise and kind comments about Jack Lazzara. Your recommendation means so much to us and we're so happy to have earned it. Enjoy that new truck! - Martin Chevrolet

November 15, 2023

Prompt service with explanation of the process and the delay caused by the GM Mainframe More

by ed.mcnally70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Bennett
Nov 22, 2023 -

Martin Chevrolet responded

Ed, Thanks for the review and your patience! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. - Martin Chevrolet

November 14, 2023

The work was done on time and the car was clean and ready to go when finished More

by bduffy0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Nov 22, 2023 -

Martin Chevrolet responded

We're glad everything was completed quickly and to your satisfaction! Thank you again for the great review! - Martin Chevrolet

November 09, 2023

I made a decision to get my tires at the dealership. This is a pretty big inconvenience to me since I have to travel about an hour and 15 minutes to get there. I had an appointment for 3 o'clock. I arri More

by mmandzen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel, Aaron Grassel
Dec 08, 2023 -

Martin Chevrolet responded

We do apologize for the extra wait time we experienced while installing new tires on your vehicle. We truly appreciate your business and look forward to your continued patronage. - Martin Chevrolet

November 09, 2023

Clean and accommodating Waiting room great with coffee and water Paul B is the best More

by william.koller
Recommend Dealer
Yes
Employees Worked With
Paul B & Ocieo
Nov 22, 2023 -

Martin Chevrolet responded

William, Thank you for your review and kind words about Paul! We think he is the best too! - Martin Chevrolet

November 09, 2023

Courteous, promptfriendly, knowledgeable Better experience than other dealerships Great service Well trained personnel, great with customers More

by Ginger.m.moreno
Recommend Dealer
Yes
Employees Worked With
Colin Bennett, Colin Bennett
Nov 22, 2023 -

Martin Chevrolet responded

Ginger, We're glad to hear you found our staff was so knowledgeable and helpful! Thank you for the kind feedback and until the next time we meet, take care! - Martin Chevrolet

November 07, 2023

Very professional very helpful we had a terrible experience with another dealer and we were very thankful that Joey OC and a finance manager took care of us very comforting More

by fritzsoverhead2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Stob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Martin Chevrolet responded

Your wonderful feedback and rating mean a lot to us. Thank you again for choosing Martin Chevrolet and we hope to see you again. - Martin Chevrolet

November 07, 2023

The Martin Chevrolet service team took care of a known issue with my Chevy Colorado truck which only has 27k miles. The service department was extremely clean, efficient, and helpful. Aaron did a nice job More

by TT747
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Nov 22, 2023 -

Martin Chevrolet responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Martin Chevrolet. We do hope we can be of assistance in the future but until then, drive safe! - Martin Chevrolet

November 05, 2023

Aaron is fantastic! He’s been very helpful…Whenever I come back I’m asking for him!! More

by caldwell97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Nov 22, 2023 -

Martin Chevrolet responded

We are very happy we could provide you with a positive experience! Thank you again for letting our team know how we did! - Martin Chevrolet

November 05, 2023

Very accurate and he helped us with any questions if we had any.He was awesome! Great customer service! More

by lu1ingurnee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Krasner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey S. The sakesman, Colin Bennett
Nov 22, 2023 -

Martin Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! Please don't hesitate to reach out if there's anything additional we can do for you. - Martin Chevrolet

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