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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
945 Reviews

945 Reviews of Martin Chevrolet - Service Center

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November 30, 2023

Awesome they help me out all the time Are Willie Newark with you on time schedule and try to squeeze you in where they can. Even though they're a busy shot, they take their time to explain everything to yo More

by Joey.corrado
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Hill
Dec 06, 2023 -

Martin Chevrolet responded

Joey, Thank you for taking the time to leave a review for us at Martin Chevrolet. We're happy we could meet your expectations! If you're ever in need of more help, please let us know! - Martin Chevrolet

November 30, 2023

Made an appointment well in advance. Dropped off on time but vehicle wasn't looked at until the following day only to find out the check engine light was a false alarm. Power locks conce More

by jrutter04
Recommend Dealer
No
Employees Worked With
Blake Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Hill
Dec 08, 2023 -

Martin Chevrolet responded

Hi Jeff, We do apologize for the delay in looking at your vehicle, and that it turned out that no repairs were needed.  You mentioned that the door locks had an issue, which when reviewing the Service Work order it was never documented. We will need to reschedule this for you, and we again apologize for this oversite. We appreciate your business and look forward to your rescheduling the door lock repairs. - Martin Chevrolet

November 30, 2023

Great experience from scheduling appointment to completion. Much more efficient than the dealership where the vehicle was purchased. I think I have a new service department! More

by joseph.scaminaci
Recommend Dealer
Yes
Employees Worked With
Colin Bennett, Colin Bennett
Dec 06, 2023 -

Martin Chevrolet responded

Joseph, Wow, we're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again next time! - Martin Chevrolet

November 30, 2023

I had a problem with new tires not being out on my vehicle when purchased and the service and sales manager worked together to find me a great solution in a reasonable amount of time. More

by Anthonydayment
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Hill
Dec 06, 2023 -

Martin Chevrolet responded

Anthony, We are so happy to read such a great review about Martin Chevrolet! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Martin Chevrolet! - Martin Chevrolet

November 30, 2023

Always good. Appreciated the ride from the valet & the reminder to get a car wash. More

by BOSCARINO2301
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Hill
Dec 06, 2023 -

Martin Chevrolet responded

We're happy to hear you had such a positive experience with our team! Thank you again for the great review! - Martin Chevrolet

November 30, 2023

Great experience. Everything is explained clearly, I'm welcomed upon arrival and kept aware of progress. I'm greeted when the work is done and walked to the checkout o More

by Abe D
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Dec 06, 2023 -

Martin Chevrolet responded

Abe D, Thanks for highlighting some of our staff who helped make this such a great experience! If you're ever in need of more help, please let us know! - Martin Chevrolet

November 26, 2023

Clean showroom and service area. Great location. No pressure dealership. Very nice receptionist and cashier. More

by nlp107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dunn
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Nov 29, 2023 -

Martin Chevrolet responded

We are very happy we could provide you with a positive experience! Thank you for the great review. - Martin Chevrolet

November 26, 2023

Very good experience Customer service people were very nice and informative with all my questions More

by Jichemas
Recommend Dealer
Yes
Employees Worked With
Osiel
Nov 29, 2023 -

Martin Chevrolet responded

Jichemas, We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit! Thanks for the great review! - Martin Chevrolet

November 26, 2023

Great experience. Great service. Great job fixing my truck as always. Would refer Martin Chevrolet to any one needing their vehicles serviced. More

by PAULHERTOG
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Nov 29, 2023 -

Martin Chevrolet responded

Paul, Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! - Martin Chevrolet

November 26, 2023

This is the best car dealership that I have ever done business with. I highly recommend buying a car from them. More

by SCOTTRIZZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Baumgartner
Nov 29, 2023 -

Martin Chevrolet responded

Scott, Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. - Martin Chevrolet

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