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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
979 Reviews

979 Reviews of Martin Chevrolet - Service Center

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February 22, 2024

Never coming back! I tried several times to forget about the service but the last straw was when Ralph forgot I was waiting for a ride home. After 90 minutes I went to More

by dgizel100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Martin Chevrolet responded

Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Could you return our call at 815-459-4000 when you get a chance? - Martin Chevrolet

February 21, 2024

Quality of work was excellent and the amount of time I was waiting aligned with the work being done. More

by Jennifer Pugh
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Feb 26, 2024 -

Martin Chevrolet responded

Jennifer, It is great to hear everything was done quickly and to your satisfaction! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Martin Chevrolet! - Martin Chevrolet

February 21, 2024

Great communication, clear updates, fair pricing Martin is the only place we will take our GM vehicles to. More

by Steve.Townsend70
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Feb 26, 2024 -

Martin Chevrolet responded

Steve, We're thrilled to have you at Martin Chevrolet! We totally understand you've got a world of choices for your GM vehicle needs, and it means the world to us that you've chosen to roll with us. Thank you for your trust – we're committed to giving your ride the VIP treatment it deserves! - Martin Chevrolet

February 18, 2024

Excellent. Very friendly. Easy Clean. Comfortable. Easy to access. Friendly service. I would highly recommend to others. It exceeds my expectations More

by Kann78
Recommend Dealer
Yes
Employees Worked With
Colin Bennett, Colin Bennett
Feb 26, 2024 -

Martin Chevrolet responded

We are so happy to read such a great review about Martin Chevrolet! Thank you so much for your feedback! - Martin Chevrolet

February 18, 2024

Very professional and courteous service. The service at Martin Chevrolet is always top notch. Highly recommend the dealership. The buying experience was also great, when I purchased a 2020 C More

by joel4valpo
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Feb 26, 2024 -

Martin Chevrolet responded

We hope you are enjoying your 2020 Silverado. Thank you for taking the time to share your feedback and your recommendation! - Martin Chevrolet

February 17, 2024

Very well informed and work done very well. Truck ready as promised. Very good work and would recommend to friends of this. Thank you so much More

by christop.sullivan
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Hill
Feb 26, 2024 -

Martin Chevrolet responded

Thank you for the kind words and recommendation! We appreciate your trusting us to service your vehicle and hope to see you again next time! - Martin Chevrolet

February 17, 2024

Martin Chevy is always amazing. They listen, investigate the problem and find the solution to get the job done. They are very considerate of my time and make sure I have my car for More

by Pappearance
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Hill
Feb 26, 2024 -

Martin Chevrolet responded

We're absolutely dedicated to delivering a top-notch experience for you through our cozy amenities and warm, professional service. We'd be thrilled to see you back for any of your future needs – you're always welcome here! - Martin Chevrolet

February 15, 2024

Great waiting room with excellent beverages. Very helpful employees. Told me of service that my truck could be needing. Called about tires n will meet or beat anyone's prices More

by Tpendroy1
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel, Aaron Grassel
Feb 26, 2024 -

Martin Chevrolet responded

Thank you for your kind review! We are so glad you are able to take advantage of our Tire Price Match Guarantee! Please keep us posted if there is anything further we can assist you with. - Martin Chevrolet

February 12, 2024

Don't remember the mechanics name but he was great. Checked my truck and confirmed the charging system was working and gave me a mfg Bulletin explaining to me that the system was working properly. F More

by smadoughty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
Feb 26, 2024 -

Martin Chevrolet responded

Thank you for taking the time to leave a review for us at Martin Chevrolet. We're happy we could meet your expectations! Thank you again for the great review! - Martin Chevrolet

February 12, 2024

Service department was great only problem. My head was when I went to pay. The cashier. Never saw cashier's check and maybe wait 20 minutes, which was absolutely ridiculous. More

by Bgarbacz
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel, Aaron Grassel
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