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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
945 Reviews

945 Reviews of Martin Chevrolet - Service Center

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February 06, 2024

Services took three times longer than what was told to me originally, almost positive they pushed my service to the back of the line More

by chris85tk
Recommend Dealer
Yes
February 04, 2024

Every time I drive in for a free oil change or truck wash the service guys always take care of me. I'm happy with my truck purchase and service. More

by JMZOKAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Colin Bennett
Feb 26, 2024 -

Martin Chevrolet responded

Your satisfaction is our top priority. Thank you again for choosing Martin Chevrolet and we hope to see you again. - Martin Chevrolet

February 03, 2024

When I make my appointments for my free oil changes I always ask for after work times. The technician always gets me with a kind word and a smile. He asks if anything needs attention. The waiting area at More

by H.I.STONEBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Martin Chevrolet responded

Thank you so much for choosing Martin Chevrolet! We're absolutely delighted you decided to come to us for your service needs. Our goal is to make sure you have the most relaxing and hassle-free experience possible. We're looking forward to welcoming you back in the future. Take care! - Martin Chevrolet

February 02, 2024

Excellent. You went the extra mile. Please tell me where to write a stellar review More

by Cmv3009
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Hill
Feb 26, 2024 -

Martin Chevrolet responded

Right here! We appreciate your 5 star rating! Thank you so much! - Martin Chevrolet

February 02, 2024

The team here went above and beyond to fix an issue with the car we bought from them. They provided us with a loaner and made sure we knew they were taking care of the repairs. I highly recommend doing busi More

by Cmv3009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil sales manager 5 stars
Feb 26, 2024 -

Martin Chevrolet responded

Thank you for giving us the opportunity to help you out with your purchase and your repair. We appreciate you choosing Martin Chevrolet and hope you will consider us again in the future! - Martin Chevrolet

Feb 26, 2024 -

Cmv3009 responded

The team at Martin Chevrolet go above and beyond with their service and assistance. I highly recommend them!

January 30, 2024

Their Service is good but very slow. The Employees are always courteous and willing to explain. More

by froggysherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Feb 05, 2024 -

Martin Chevrolet responded

Thank you so much for your valuable feedback! We sincerely apologize for the delay you experienced in receiving your service. We understand how frustrating that can be and we're working hard to make improvements in this area. In the meantime, we truly appreciate your patience and understanding. - Martin Chevrolet

January 30, 2024

Promp attention upon arrival. Questioned about battery prior to installation. Need tires soon - offered a pricing sheet (I forgot to get it). More

by bmazurek65
Recommend Dealer
Yes
Employees Worked With
Colin Bennett, Colin Bennett
Feb 26, 2024 -

Martin Chevrolet responded

Thanks for the great review! Take care and see you again next time! - Martin Chevrolet

January 30, 2024

Ralph in Service is the best asset to the service team and one of a kind, always going above and beyond as always. Matt from sales is awesome and our experience with purchasing 2 cars from him in 2023 was More

by Linda
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Feb 07, 2024 -

Martin Chevrolet responded

Linda, Thank you for the wonderful review. We're absolutely thrilled to hear your awesome feedback about Ralph, Matt, and Keith! It's our top priority to ensure you get only the best service during your time with us, so knowing we've hit that mark for you just makes our day! If you ever need anything or just have some questions, please remember we're always here for you. Just give us a shout! - Martin Chevrolet

January 30, 2024

Great having the shuttle take me to and from my house. Ralph was great letting me know what needed to be done and how long it would take. More

by Mollieb21
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Feb 05, 2024 -

Martin Chevrolet responded

Thanks for the 4 star rating. We appreciate you taking the time to leave us some feedback. Take care and drive safe! - Martin Chevrolet

January 29, 2024

The service department is good. Fast friendly service. I would definitely recommend the service department to friends and family More

by franktuttle52
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Feb 07, 2024 -

Martin Chevrolet responded

Frank, Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! - Martin Chevrolet

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