Back

Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
945 Reviews

945 Reviews of Martin Chevrolet - Service Center

Sort by
November 13, 2024

Great service, fair price and good communication. Chris Harris did a good job. I will be back when necessary More

by CHRISTOP.WILK
Recommend Dealer
Yes
Employees Worked With
Blake Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Martin Chevrolet responded

Thank you for the great review! We're so happy we were able to help you out. If you have any further questions, please don't hesitate to reach out. - Martin Chevrolet

November 13, 2024

Love the friendly atmosphere. Would recommend them for service & next purchase. They are truly the best! More

by momracecar61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Martin Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. - Martin Chevrolet

November 12, 2024

tell you one price over the phone and it’s more when you get there More

by d_coor20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ruben Vega
2.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2024

Oil changes take FAR too long, even for pre-scheduled oil changes. There is no reason I should have to sit in the dealership for 2.5 hours when that is something I can do in my driveway in 20 minutes. More

by pjkrall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Martin Chevrolet responded

We're really sorry to hear about your experience with us and apologize for any inconvenience caused. We strive to provide efficient service, but it seems we fell short this time. We would be grateful for another opportunity to make it right. Please give us a call at (815) 459-4000, and we'll work together to find a solution. Thank you, and we hope you have a wonderful day! - Martin Chevrolet

November 10, 2024

Would be nice if they had a screen in the waiting room so you knew when your vehicle would be ready. Communication could improve. More

by Legood56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Stob
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Martin Chevrolet responded

Thanks so much for your awesome suggestion about a status board! We'll definitely work on keeping you updated more effectively next time you're here. Your feedback is super valuable to us! - Martin Chevrolet

November 10, 2024

The Martin dealership has always provided us with honest, topnotch ,affordable service. Always,on time and profffesionally done. More

by Morgans5828
Recommend Dealer
Yes
Employees Worked With
Phil Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Bazzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Krasner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Baumgartner
Nov 20, 2024 -

Martin Chevrolet responded

Thanks a bunch for your kind words about Martin Chevrolet! Feel free to get in touch if there's ever anything else we can help with! - Martin Chevrolet

November 08, 2024

Pleasant to deal with. Listen carefully to my concerns and responded respectfully and was very helpful! More

by gdtrem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Martin Chevrolet responded

Thank you so much for your positive comments about Martin Chevrolet! If you have any further questions, please give us a call. We're always happy to help! - Martin Chevrolet

November 08, 2024

As always martin chevy takes care of us with up front prices and great service. More

by vette97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Baumgartner
Nov 20, 2024 -

Martin Chevrolet responded

Thank you for the wonderful review! We sure to appreciate it! - Martin Chevrolet

November 07, 2024

BEWARE. I would give it fewer stars if it let me. I didn't want to give a review because I try to let things go but they are asking me to now via email. Not More

by no
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blake Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Martin Chevrolet responded

Thank you for your feedback. We would really love the opportunity to discuss your review & experience with you. Could you give our service manager, Duane Hill, a call at 815-459-4000 at your soonest convenience? - Martin Chevrolet

November 07, 2024

Very professional service k completed in a timely manner at a fair price! Will definitely service with them again! Thx More

by medmiston85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Martin Chevrolet responded

Thank you! We are so grateful for your feedback and we really appreciate your business too! Take care! - Martin Chevrolet

2
...