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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
967 Reviews

967 Reviews of Martin Chevrolet - Service Center

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December 06, 2024

Always able to get fast service. Have to take care back in. Problem still.cintinies with car More

by laurajames26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Martin Chevrolet responded

Laura, We sincerely appreciate your positive feedback and your decision to return your vehicle to us, allowing us the opportunity to resolve the issue. We appreciate your business and hope to see you again next time! - Martin Chevrolet

December 04, 2024

It was like pulling teeth trying to reach out for updates and get any information regarding what was being done to my car. After a week later I was offered no loner car and nothing was completed on my car at More

by itsnickr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
1.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Martin Chevrolet responded

We're excited to let you know that we're bringing back our service loaners for 2025! We truly value your feedback and are committed to enhancing our communication to prevent any future frustrations. Your patience and understanding are greatly appreciated! - Martin Chevrolet

December 04, 2024

Excellent service great communication always informative and polite. I would recommend the service department even if someone had not purchased from Martin Chevrolet. If looking to purchase I would highly r More

by acct2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Chiodo
Dec 23, 2024 -

Martin Chevrolet responded

We're glad to hear you found our staff was so informative and polite! Thanks again for taking the time to leave us this information about your recent visit. Take care! - Martin Chevrolet

December 04, 2024

Very nice employees and customer service. AJ helped me pick the perfect car and Blake helped me get the proper maintenance done. More

by J.driver01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Chiodo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Martin Chevrolet responded

Thank you so much for the high star rating and for highlighting some of our staff that made your visit a great one! We really appreciate you taking the time to share your thoughts. Hope you have an amazing day! - Martin Chevrolet

December 03, 2024

Martin Chevrolet has always provided competent and friendly service. I’ve only been a customer for a short time but have already recommended them to several friends. More

by Coplin.Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Martin Chevrolet responded

Thomas, We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. - Martin Chevrolet

December 03, 2024

Ralph always keeps me informed and lets us know about any issues with our Vehicle. Ralph is a fantastic employee!! More

by ljnovak5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Martin Chevrolet responded

We're so glad to hear you had a great experience with us! Our team is dedicated to making sure all our customers have the best automotive experience possible. We will be sure to pass along your kind words about Ralph. We really appreciate it and can’t wait to see you again! - Martin Chevrolet

December 02, 2024

On my way home from Florida my 2015 Equinox started stalling every time it was at a stop. Upon returning home to Illinois Martin Chevrolet was able to take the car in immediately and diagnosed and repa More

by Dakota13524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Martin Chevrolet responded

Thank you so much for the awesome review about Martin Chevrolet! We're thrilled to hear you had such a positive experience with us. We love getting feedback from our clients. Thanks again for the recommendation, and have an amazing day! - Martin Chevrolet

December 01, 2024

Ralph always takes care of my needs. Very professional an I always look forward to coming to Martins Chevrolet. Plan on buying a new car in the next coming months. I know Ralph will set More

by Stoutrm@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Martin Chevrolet responded

Thank you for the wonderful review! Our team is always here to provide the same great service whenever you need assistance or are looking for another vehicle. Don’t hesitate to reach out if there’s anything else we can help with. Take care and hope to see you again soon! -Martin Chevrolet

December 01, 2024

Best dealership I’ve ever used. They are always very courteous and professional with their customer service. Never have to wait to be greeted. More

by donbruess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Martin Chevrolet responded

Don, We're so happy we were able to help you out! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! - Martin Chevrolet

November 29, 2024

Very trustworthy, professional, very reliable, excellent communication, very responsive to customer needs, the only dealership service department I use. More

by Bill T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt in parts department
Dec 02, 2024 -

Martin Chevrolet responded

Bill T., Thank you for taking the time to write a review of Martin Chevrolet. We appreciate your business and look forward to serving you again next time. - Martin Chevrolet

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