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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
979 Reviews
Call Service Center (815) 459-4000

979 Reviews of Martin Chevrolet - Service Center

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August 17, 2024

Ralph is a great service writer always asking if I need anything but outstanding service great Job Ralph More

by Ahochleutner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Martin Chevrolet responded

Thank you for choosing Martin Chevrolet as your first choice for all your automotive needs! Thank you again for the great review! - Martin Chevrolet

August 14, 2024

Good man in service very easy to work with and makes it easy to get my oil change More

by fanellafamaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
4.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Bennett
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Aug 19, 2024 -

Martin Chevrolet responded

Thank you for the 4-star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! - Martin Chevrolet

August 13, 2024

Great customer service. They diagnosed and found the issue with my truck. They fixed the issue which another dealer could not. More

by adan2122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SAM
Report | Print
Aug 19, 2024 -

Martin Chevrolet responded

Thanks for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. - Martin Chevrolet

August 13, 2024

Always very professional and courteous…always explains what to expect on charges that may be due upon completion of service More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Martin Chevrolet responded

Tim, It's our commitment to ensure quality customer care by providing professional service to our guests. Please come see us for any future needs! - Martin Chevrolet

August 09, 2024

Service performed was excellent. Free car washes were offered at time of car purchase. When I went for service I was told you don’t want a free wash .. they do a bad job . Then More

by Pete
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Martin Chevrolet responded

Pete, Thanks so much for your kind review! We're glad to let you know that we offer free car washes with every service. Feel free to stop by anytime to enjoy that perk! Just a heads-up, our free wash is a quick one and might not catch every detail like a thorough cleaning would. If you ever need a deep clean, we also offer a full detail service for a fee, and we'd be happy to set that up for you. - Martin Chevrolet

August 03, 2024

Checked our new replacement battery that we thought was defective. They monitored it to conclude it was great! Thank you More

by guzman.erica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Bennett
Report | Print
Aug 19, 2024 -

Martin Chevrolet responded

Erica, Thank you for taking the time to leave a review for us at Martin Chevrolet. We're happy we could meet your expectations! Thank you again for choosing Martin Chevrolet and we hope to see you again next time. - Martin Chevrolet

August 01, 2024

I schedule an appointment for an oil change because I dont have 2 hours to wait in the lobby for it to be completed. It is a company truck I drop it off at 3:30 pm and it is not ready until 3:30 the next More

by carlsonexcavating
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam was awesome as a service writer she tried her best. The service manager needs to get his stuff together on managing and dispatching RO's
Report | Print
Sep 20, 2024 -

Martin Chevrolet responded

We truly appreciate you taking the time to share your feedback with us, and we understand how frustrating delays can be. We always strive to improve, and to provide the best service, we're planning to expand our facility by adding 15 more service bays. This should help ensure quicker service for all our valued customers like you. Thank you for your understanding and patience. - Martin Chevrolet

August 01, 2024

They are always friendly and helpful when we call or we bring the car in. More

by Spb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Martin Chevrolet responded

We're so glad to hear you had a great experience with us! If you have any more questions or need anything else, feel free to reach out anytime! - Martin Chevrolet

August 01, 2024

Paul is the best vette mechanic around. I love Martin Chevrolet! I highly recommend them! Service was fantastic! More

by Canair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Martin Chevrolet responded

Thanks so much for sharing your lovely review about your recent visit! We're thrilled to hear you had a great experience with Paul. Take care and see you next time! - Martin Chevrolet

July 31, 2024

Car works great time frame was a little long and no loaner car was available More

by tankdogg57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
3.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Bennett
Report | Print
Jul 31, 2024 -

Martin Chevrolet responded

Thanks so much for the awesome review! We always aim to be super quick, but sometimes doing things the right way takes a bit more time. We really appreciate your patience and can't wait to make your next visit to Martin Chevrolet even better! - Martin Chevrolet

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