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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
966 Reviews

966 Reviews of Martin Chevrolet - Service Center

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December 20, 2024

Martin Chevy went out of the way to get parts that were covered by warranty and saved me money. More

by CLC_56789
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

Amazing dealership when you don’t need service. However, when you need service, everyone at the desk is very unhelpful or extreamly understanding to other coworkers especially when you call both th More

by NaNa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Hoyland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Martin Chevrolet responded

We're really sorry for the inconvenience caused, and we want to make it right for you! Our service manager will be getting in touch with you soon to help sort things out. - Martin Chevrolet

December 19, 2024

I found a new dealership to bring my vehicles. The survey is terrible. Did not like the format. More

by thorsonl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2024

Very quick to find and fix the problem. It was an oil leak after getting oil change and they were quick to take care of problem. More

by woodyl670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2024

Service department does a good job of checking your vehicle over to see what needs to be looked at. More

by Chevy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2024

Very good people. Respectful of customers time, interest and needs. Definitely one of the better car buying experiences More

by KRP33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2024

Ralph Stalesky and Martin Chevrolet Service team, have been my maintenance team for the last 14 years. They are well trained, and provide superior auto motive service. They recently completed a schedu More

by cog001ftr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2024

I am proud to own a mint condition 2016 Chevrolet Equinox, and Ralph Stalesky at Martin Chevrolet makes sure I keep it that way. This service department is off the charts … super and committed. More

by JLF and WKM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2024

I had an appointment to fix a squeak noise coming from my drivers side rear wheel. After 3 hours of waiting, OC heard it while the mechanic drove it. It was checked for a recall and it was brought to my at More

by gracelinnane
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Martin Chevrolet responded

We sincerely apologize for any inconvenience caused by the noise from the brake pads on your new vehicle. We understand that you want your car to run smoothly and quietly. We want you to know that GM is actively working on a redesign for the brake pads to resolve this issue in the future. Rest assured, this is not a safety concern, but we completely understand your dissatisfaction with the noise. We are truly sorry for the delay in addressing this matter and for the time you had to wait. Your patience and understanding are genuinely appreciated as we work to improve our products and services for you. - Martin Chevrolet

December 06, 2024

Always able to get fast service. Have to take care back in. Problem still.cintinies with car More

by laurajames26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
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