Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
977 Reviews
Call Service Center (815) 459-4000

977 Reviews of Martin Chevrolet - Service Center

Sort by
January 26, 2025

It was clean. Everyone was very nice. Good experience. Nice staff. Exactly what I want when I go to a dealership. More

by Ackapsalis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 23, 2025

Most immaculate clean dealership in Illinois, service is impeccable! Image tells you everything of what to expect, thank you! More

by Christine Paladin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 23, 2025

They have exceeded my expeditions for servicing this far. .good job Chris . They are Still my first choice for servicing More

by jim@woodstockpower.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 21, 2025

Yes, I would recommend because the staff is great. However, wait times are getting almost unbearable at 3 hours. Is the free oil change worth 3 hours of your time? More

by deltalemus
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Martin Chevrolet responded

We are truly sorry to hear that your recent experience didn't live up to your expectations, and we apologize for any delays you encountered during your last visit. We appreciate your kind words about our team and want you to know that we're working hard to improve our service times. In fact, we're currently expanding our service department by adding 15 more bays and 11,000 sq ft to make sure we can get your services done much faster in the future. Thank you for being a loyal customer, and we look forward to making your next visit with us a speedy and satisfying one! - Martin Chevrolet

January 18, 2025

David & AJ are top notch But service dept did well except Wish they communicated just a little bit better! More

by JAMESSUNDQUIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dunn
4.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Savodge 5 stars
Report | Print
Jan 22, 2025 -

Martin Chevrolet responded

James, We really appreciate the high star rating and your honest feedback. Communication means a lot to us, and we’re dedicated to improving! Thanks again! - Martin Chevrolet

January 14, 2025

Always a quick and easy experience . .always keep you updated about the car which is a plus!!! Great people. I love coming here More

by Ditty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Martin Chevrolet responded

Ditty, We're pleased to know we have been able to exceed your expectations and really help you out! Thank you trusting us with your vehicle repairs and maintenance and thank you again for the excellent review! Take care and drive safe! - Martin Chevrolet

January 11, 2025

Everyone was super nice and helpful. So far the truck is running good and we will definitely be back for future repairs. More

by shamhartc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Martin Chevrolet responded

Your wonderful feedback and rating mean a lot to us. Thanks again for taking the time to leave us this information about your recent visit. Take care! - Martin Chevrolet

January 10, 2025

Oceil in service was rude. Did not communicate well. Nor did he care if we had questions or concerns. He lied about trying to contact us for updates. There were no texts or cal More

by 3lilmonstrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oceil
Report | Print
Jan 16, 2025 -

Martin Chevrolet responded

We apologize for any frustration caused by the lack of communication, and we appreciate your understanding! We're grateful for the opportunity to connect with you through text and promise to make your next visit a fantastic experience. - Martin Chevrolet

January 04, 2025

Craig was great working on my car. He was very detailed in his work and was great on time More

by lilplacko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Ingold
Report | Print
Jan 17, 2025 -

Martin Chevrolet responded

We're so happy to hear you had a great experience with Craig! He's truly amazing and always gives our guests the best possible service. Thank you for your kind review, and we can't wait to welcome you back next time! - Martin Chevrolet

December 31, 2024

Martin Chevrolet has restored my confidence in GM. They addressed my concerns and took care of an issue that my previous dealership, Napleton GMC, (where I purchased my vehicle) refused to resolve. Bl More

by tlorentz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

tlorentz responded

Thank you for restoring my confidence in GM! Your customer service was excellent and you took care of the issue that my previous dealership refused to resolve. I will continue bringing my vehicle back to you!

1
2
...
98