Martin Chevrolet
Crystal Lake, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Solid Chevy dealership. Quick and competent service and employees who seem to enjoy their work. Quick and competent service and employees who seem to enjoy their work. More
The staff are Friendly, helpful, accommodating to flexible schedules, and fair pricing for most maintenance services flexible schedules, and fair pricing for most maintenance services More
No loner cars. Wait is longer then worker tell you. Detailer only shows up on certain days Wait is longer then worker tell you. Detailer only shows up on certain days More
Great Service with wonderful communication. Blake sent text communication along with a phone can when our vehicle was completed. Blake sent text communication along with a phone can when our vehicle was completed. More
Infuriating experience yet again. The most consistent thing about Martin Chevy is that they never fail to disappoint. I waited 2 hours for an oil change/tire rotation. I was told 1hr The most consistent thing about Martin Chevy is that they never fail to disappoint. I waited 2 hours for an oil change/tire rotation. I was told 1hr 20 mins. After that point came and went, Ociel told us my car was almost done. I texted the number after the 1hr 30 min mark and got no response. Had to get up at the 2 hr mark and find Ociel sitting on his phone. Only after I asked about my car did he immediately print it the paperwork and I was finally free. Terrible customer service from Ociel. 10am on a Monday afternoon and I'm waiting 2 hours? That's just unheard of. I'd rather pay $60 at 10 minute oil change at this point. This was the straw that broke the camels back. Blatantly and shamelessly wasting my time, and complete lack of customer service from Ociel. I'd planned on trading in with Chevy for a Traverse in the future. Looks like I'll have to look elsewhere, perhaps Toyota. I'm completely done with the company at this point. And Ociel was nothing but rude, he walked past us several times and didn't bother to give an eta or so much as look our way. Maybe he needs to watch a training video, because his blatant rudeness is what's driving me away more than the 2 hours I wasted. More
Overall service is good. Issue was not diagnosed correctly and reoccurred stranding me in traffic a second time. This would be the third time that a repeat visit was need Issue was not diagnosed correctly and reoccurred stranding me in traffic a second time. This would be the third time that a repeat visit was needed over the last couple of years. Service team has always been responsive, most times all is good but on occasion effectiveness not always right the first time. More
Martin Chevy always provides me with great service and reasonable prices. The waiting room is very nice, if you are going to stay. reasonable prices. The waiting room is very nice, if you are going to stay. More
The service man was very nice and helpful when checking in and keep me updated on the service of my vehicle in and keep me updated on the service of my vehicle More
Had an oil change and car wash that came with the purchase of the vehicle. Everyone was professional and friendly would recommend to family and friends. purchase of the vehicle. Everyone was professional and friendly would recommend to family and friends. More
Brought my car in for a new set of tires. They did a great job on putting my new tires on in a couple of hours. They did a great job on putting my new tires on in a couple of hours. More