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Martin Chevrolet
Crystal Lake, IL
2,251 Reviews
Martin Chevrolet is excited to be Crystal Lake and McHenry County's Chevy dealer and we want to sell you your next car, truck or SUV. We offer the newest Chevrolet models and host an abundant collection of Certified Pre-Owned and Pre-Owned inventory. We believe the cars we offer are the highest quality and ideal for your needs.
We handle every transaction in a very simple, straightforward, and transparent manner and our goal is to make your car buying experience enjoyable. We call this Martin True Deal. We outline the benefits of choosing Martin Chevy for your next vehicle purchase in every price quote we preform. This is one of the many reasons why it is valuable to choose us as your preferred Chevrolet dealer. Some of the benefits we offer at Martin Chevy that differentiate our dealership from others include lifetime "Free" oil changes, free car wash with every service, express service with 25 service bays, extended service hours and free shuttle service.
Our goal is not only to satisfy our customers, but also to create loyal advocates for our dealership. We want to be your Chevy dealership of choice for years to come. We are very committed and passionate on becoming the most reputable volume dealership in the Chicagoland area, and that starts with focusing on quality customer relationships.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 2,251 reviews
May 23, 2025
Worst service department I have ever encountered. Rude, lazy, incompetent, and unprofessional at every opportunity. Called in advance to schedule a simple repair. First available appointment is alway Rude, lazy, incompetent, and unprofessional at every opportunity. Called in advance to schedule a simple repair. First available appointment is always two weeks out. First appointment, did not have the part and kept me waiting over 4hrs just for a ride home. Second appointment, still didn't have the right parts, kept the vehicle all day and didn't even bother to call to update me. Third appointment, they forgot they had asked me to come in, made to wait, treated disrespectfully. After almost 3 months and 4 visits the vehicle still is not fixed. Anytime I call I am out on hold for a long period of time only to be brushed off and told to bring the vehicle in a few weeks. Worst service department. Worst customer service. Ralph and the other service writer are both completely rude and incompetent. More
by Not interested
Verified CustomerMay 18, 2025
Ralph was super friendly and very knowledgeable! Great service at Martin Chevrolet as always! Highly recommend. Great service at Martin Chevrolet as always! Highly recommend. More
by jxfour
May 17, 2025
Everyone is so pleasant and knowledgeable I have gotten a few cars from Martin. I highly recommend them. few cars from Martin. I highly recommend them. More
by Nanakim61
May 17, 2025
Great customer service. Ralph explained everything that was needed. We will continue to come back. Ralph explained everything that was needed. We will continue to come back. More
by cabins2912
Employees Worked With
May 15, 2025
Ralph is great that’s what keeps me coming back thanks Ralph for out outstanding service Ralph for out outstanding service More
by Ahochleutner
Employees Worked With
May 12, 2025
Martin Chevrolet is always friendly and helpful. I don't feel like I'm being rushed and they always take the time to explain the work that's being done before getting my approval. I don't feel like I'm being rushed and they always take the time to explain the work that's being done before getting my approval. More
by Markmidwest
Employees Worked With
May 09, 2025
Friendly, courteous, caring, took care of my truck fixed any issues in a timely manner also very informative any issues in a timely manner also very informative More
by jmwinstead
Employees Worked With
May 09, 2025
I have always had a good experience with Martin Chevrolet. Blake and the Service manager Duane do an excellent job! I always have my maintenance and repairs done by John because he is knowledgable, Chevrolet. Blake and the Service manager Duane do an excellent job! I always have my maintenance and repairs done by John because he is knowledgable, thorough, and he cares about customer satisfaction. More
by jpeschke
