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Marshall Dry Ridge Toyota

Dry Ridge, KY

3.0
160 Reviews
Thirteen time Toyota Presidents Award Winner, proudly serving Dry Ridge, KY and the Greater Cincinnati area. We have been family owned and operated since 1989. From new Toyota models to used cars. From maintenance and repairs to Toyota finance Marshall Dry Ridge Toyota has you covered. The Marshall Dry Ridge Toyota auto repair and service team believes excellence is a continuous pursuit. As such, we are constantly training, re-training, and upgrading our maintenance shops with the latest technologies available. Come once, and you’ll immediately see the difference. You don’t have to take just our word for it, ask around. The word on our high level of customer satisfaction has spread fast. And while you wait you can relax in our lounge or enjoy a meal in our cafe’ that is cooked fresh while you wait. Please visit us in person to see our stellar lineup of new Toyota models, including the Camry, Tacoma, Tundra, Corolla, and Highlander. We also have an impressive used car inventory. You can find us easily right off the Dry Ridge exit at 9 Taft Highway, Dry Ridge, KY.
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9 Taft Highway

Dry Ridge, KY

41035

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Showing 160 reviews

May 06, 2012

After searching for cars on Auto Trader, we were lead to Dry Ridge Toyota. When we entered their store we knew we were in a great place! The entire staff went above and beyond being friendly and kind to my More

by smanczyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 30, 2012 -

Marshall Dry Ridge Toyota responded

I appreciate you taking the time to rate us on this website. Consumer feedback is a great tool in improving and/or maintaining great customer satisfaction practices, and we are very happy that you felt your experience was excellent enough to tell the world about it. We look forward to serving you for all of your future automotive needs. Thank You, Chris Hartsfield

April 12, 2012

I have purchased many new cars in my lifetime. This was by far the most pleasant car buying experience I have been involved in. A follow-up appointment for some additions to the vehicle was equally impres More

by Redman48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Johnson
Apr 13, 2012 -

Marshall Dry Ridge Toyota responded

Thank you for taking the time to post your comments about your experience on this website. WE strive hard everyday to exceed you expectations.....and it is good to hear that we are doing things right! We look forward to taking care of all of your future automotive needs! Chris Hartsfield New Car Sales Manager

April 02, 2012

I live less than 3 miles from another toyota dealership but i drove 25 miles to dry ridge toyota just to see bobby snow about purchasing my tacoma,with my wife working at toyota i could go anywhere and get More

by billytacoma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 06, 2012 -

Marshall Dry Ridge Toyota responded

Thank you for trusting Dry Ridge Toyota with your business. Bobby has built a fantastic customer base over the years by offering great service and concern for the customers needs. He appreciates you as a customer, as does the staff here at Dry Ridge Toyota. We look forwared to serving you for many years to come! Chris Hartsfield Sales Manager

March 29, 2012

All dealt with was very courteous, efficient,and quick. Also Larry Lawson was very informative. The Lady doing the paper work was also very quick and explained everything nicely. More

by Theresa Seiler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 06, 2012 -

Marshall Dry Ridge Toyota responded

Thank you for choosing Dry Ridge Toyota for your automotive needs! We appreciate your business!

March 26, 2012

I am a long time customer of Toyota's having purchased my first in 1977 and many since that time. I have purchased from five of the dealerships in the Cincinnati area and this one is by far the finest I have More

by rvanbenschoten
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bennie Niece
Apr 06, 2012 -

Marshall Dry Ridge Toyota responded

Thank you AGAIN for the opportunity to earn your business! We work very hard every day to exceed your expectations, and make the auto buying experience an easy and happy one. I hope you enjoy your vehicle! Chris Hartsfield Sales Manager

March 23, 2012

From start to finish a great experience. I contacted them online and informed them I prefered to be contacted by email. In the email I told them when I'd be there and they replied by email, as requested. Upo More

by swestmeier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 06, 2012 -

Marshall Dry Ridge Toyota responded

Thanks for your comments. It is good to know that our internet purchase process is customer-friendly. Excellent customer service is a goal that we strive to reach every day, and have processes in place to assure that it remains that way. Thank you for you business! Chris Hartsfield Sales Manager

March 21, 2012

We found the sales staff at this dealership to be very friendly and honest. What impressed us most was the lack of high pressure sales pitches. Gabe was very helpful as our salesman and took great care in More

by johnspinner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabe McClure
Apr 06, 2012 -

Marshall Dry Ridge Toyota responded

Thank you for your kind words. Gabe is new to the business, and he appreciates knowing the things that he did right to make your experience a great one. I'm glad he was able to show you the difference in the two different models, and allow you to make a comfortable decision that best suited your needs. Please know that we value your business, and look forward to serving you for years to come. Chris Hartsfield Sales Manager

March 14, 2012

the salesman worked very hard to meet my finacial needs on the new truck and my trade in. he went out of his way to show me and my wife all the trucks we liked and explain the options they had. the service More

by franandbob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
bob snow
Apr 06, 2012 -

Marshall Dry Ridge Toyota responded

Thank you for taking your valuable time to share your opinion about our staff and your experience. We make every possible effort to exceed you expectations, and will continue to do so for years to come. Chris Hartsfield Sales Manager

March 06, 2012

I was very impressed by the professionalism. I was concerned that I would encounter pressure sales tactics when I bought my used vehicle. My salesman, Larry Lawson, was upfront,non pushy and a pleasu More

by lisadhampton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Lawson
Apr 06, 2012 -

Marshall Dry Ridge Toyota responded

Thank you for the opportunity to earn your business. Our sales team is process-driven and dedicated to make each buying experience unique. We look forward to serving you in the near future! Chris Hartsfield Sales Manager

February 23, 2012

Bernie clearly communicated all aspects of the sale of a 2012 Sienna LE. He walked us through the process, after we agreed on a price. He and Steve stayed well after closing time to be sure we were complete More

by Burltoyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Lozier, Steve Payne
Mar 23, 2012 -

Marshall Dry Ridge Toyota responded

I couldn't be happier that we were able to provide you with a fantastic buying experience. I am glad that Bernie was able to make you happy. Please enjoy your new Sienna, and feel free to contact us regarding any of your future automotive needs! Chris Hartsfield New Vehicle Sales Manager

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