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716 Reviews of Marshal Mize Ford - Service Center
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July 08, 2017
Noise in front suspension. Also, replacement tires / wheels Cody Hunsucker, the service technician has always been very professional and helpful. Dealership is always clean and employees professional Would se Cody Hunsucker, the service technician has always been very professional and helpful. Dealership is always clean and employees professional Would select them for future service needs. More
by Dennis
Employees Worked With
Cody Hunsucker
June 19, 2017
Error message after service, won't look at car for month Had to have my car serviced for a defect covered under warranty (thanks to a recall we were never notified of until the brakes started failing). After Had to have my car serviced for a defect covered under warranty (thanks to a recall we were never notified of until the brakes started failing). After visit, a new error message began showing up. This is reportedly a known related issue when looked up online. Called dealer and they say that it's not related (have not looked at car). They say they can make an appointment in FOUR WEEKS. That's a bit long to me for a problem they likely caused per our research. On top of that, we are moving several states away before then. So I get to follow-up with this issue with someone totally new so that I don't put my family in danger driving around with a problem. They just want to pass the buck to someone else, deny any chance that they made an error, and can't have the decency to even take a look before declaring facts about the possible error. Would not recommend. Never had these types of issues with dealership in our last town. Hoping for better once we move. More
by upsetinchattanooga
Employees Worked With
Unsure, receptionist/service writer
March 22, 2017
Poor Communication/Customer Service Let me tell you-- I bought a used 2014 SE, I bought an extended bumper to bumper warranty with all the bells and whistles. My car started having trans Let me tell you-- I bought a used 2014 SE, I bought an extended bumper to bumper warranty with all the bells and whistles. My car started having transmission issues almost immediately. Another 2014 Focus SE owner tells me that there is a recall on something to do with the tranny and Ford has to diagnose the issue and make the repairs for free bc he had he same exact issues and has been through it already- in Cleveland. I called MM about 7 months ago to make the appt and was told "all the parts are on backorder until months from now, you'll have to keep calling back." Fast forward to 4 months ago. I call back (after several calls over those few months) and the service guy who takes my call is a complete condescending jerk. He first tells me that my model car doesn't meet the recall requirements then he tells me that oh nvm, it's just that your car is over the mileage amount covered under the recall-so 45k miles is over the recall amount? Plus you guys made me wait MONTHS before I could schedule an appt which when I first started making the calls the mileage was under 40k miles. He offers a diagnostic appt- I tell him schedule the diagnostic appt bc it's complete bs my car is having these issues in the first place. He schedules the appt for the "soonest available date" which is almost 3 months later!! Fast forward. They have my car for a day. Another guy calls, tells me the issue is not the recall issues. It's the clutches & seals have gone bad in the tranny which is not covered under the recall and is going to cost $1600 + tax. I say hold up, no, this is bs, explain how long I've waited, tell them tranny issues since I pretty much bought it, tell them to check warranty- gave them all the info otherwise I am going to take it elsewhere. He calls me back and says he had to fight the warranty conpany but got them to cover some of the costs, you will be liable for $750. MM is a sneaky, sneaky place and I will definitely not be using them ever again! This tranny issue IS a very common and major issue for the newer models of the Ford Focus. Ford needs to correct this issue for FREE! And MM Service Dept needs to learn to be a bit more professional and less sneaky. You need to learn how to treat customers! It's not our fault the cars YOU sell which we work hard to buy are straight up pieces of garbage and now you have to repair them. I'm sorry your shop is overflowing with transmission issues!! Not my fault though and should not come at my expense!! More
by Hollydela
Employees Worked With
I cannot remember the names of the service dept members I worked with.
August 24, 2016
Excellent Service for an out of town Ford F-150 owner I was in the middle of a 1,400 mile trip when my Ford-F-150 developed an issue. The service writer at Marshall Mize saw to it that my vehicle was tak I was in the middle of a 1,400 mile trip when my Ford-F-150 developed an issue. The service writer at Marshall Mize saw to it that my vehicle was taken right in, evaluated and taken care of within hours. I could not be more appreciative to the service writer, cashier and techinicians. Thank you all again. More
by ekb55
Employees Worked With
February 06, 2016
Service Department I have had 2 occasions to use the service department of Marshal Mize Ford, both for vehicles not even purchased there. I have never received better, I have had 2 occasions to use the service department of Marshal Mize Ford, both for vehicles not even purchased there. I have never received better, more courteous service in any setting, vehicle or other. I felt as though I mattered to each individual I spoke with, from the guy who listened to my issues to the girl who took my payment to the gentleman who explained how the new changes would work. When it comes time to look for another vehicle, this will be the dealership I contact...if they're this wonderful to those who didn't purchase there, how must they treat those who do!! Wonderful experience! More
by Coffee
Employees Worked With
I'm not certain of specific names
January 21, 2016
Mike Hicks was AWESOME! !! I purchased a used civic about 7 weeks ago. Had a great experience then. But this morning My ac compressor went out while driving home. I called and s I purchased a used civic about 7 weeks ago. Had a great experience then. But this morning My ac compressor went out while driving home. I called and spoke with Mike Hicks. He was very professional and super nice. He sent a tow truck to get my car made the repairs and only charged half Cost of parts and no labor charges. More
by jennybryant007
Employees Worked With
Mike Hicks manager
September 11, 2015
Terrible Service Upon taking my Expedition to the Marshal Mize Ford dealership to check out a minor problem before it became a major problem, I was told that they were Upon taking my Expedition to the Marshal Mize Ford dealership to check out a minor problem before it became a major problem, I was told that they were terribly backed up and that repair could take as long as a week. I was encouraged to make an appointment for a future data. I made the appointment for 3 weeks out with the assurance that they would get to it at the appointed time. I dropped off the vehicle on the appointed day and was cautioned that depending on what they found, it might take several days to fix. Giving them the benefit of the doubt I waited for 7 days before calling to check on the status. They had not even looked at the problem much less fixed it. I was given lots of excuses about their backlog... But 4 weeks? Give me a break. I took my vehicle to another Ford dealership where they could get to it tomorrow. I will not be going back to Marshal Mize Ford. More
by John47
Employees Worked With
Service Manager
July 31, 2015
Service My wife Dianna took truck for service. Advised everyone was polite and courteous and the service was done in a timely manner. I've used Mars My wife Dianna took truck for service. Advised everyone was polite and courteous and the service was done in a timely manner. I've used Marshal Mize for my service since I purchased my truck and also used the service for another Ford truck I purchased from Marshall Mize. Joe Rich More
by 1angela
Employees Worked With
DIDN''T ASK MY WIFE NAME OF THE PERSON WHO SHE TALKED WITH
July 16, 2015
Body Shop Repair This dealer does what they say they're going to do on time and as described. You can trust their word and integrity. Top quality work. This dealer does what they say they're going to do on time and as described. You can trust their word and integrity. Top quality work. More
by MWF150
Employees Worked With
Eric Blankenship
July 05, 2015
The gentleman who took our Edge to the prom. At the arranged time our babies date arrived, He introduced himself, explained what was planned for the evening. He took her away, returning before c At the arranged time our babies date arrived, He introduced himself, explained what was planned for the evening. He took her away, returning before curfew. He was a perfect gentleman leaving our girl in much better shape than when they left.His parents our well respected members of the community who want raise better, more responsible children every year. More
by Pappy o the Mtn.
Employees Worked With
Johnny Del Valle
