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Marshal Mize Ford - Service Center

Chattanooga, TN

4.8
716 Reviews

716 Reviews of Marshal Mize Ford - Service Center

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April 04, 2025

Awesome sales staff as well as service department. Service was timely, rest room and waiting area ckean More

by Elsaannette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Hunsucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Marshal Mize Ford responded

Thank you for the great feedback! We're happy to hear you had a positive experience with both our sales and service teams. It's great to know the timely service and clean facilities made your visit even better. We appreciate your support!

April 03, 2025

Very helpful and efficient service. Staff were very polite and informative. Will definitely use again More

by Melinda K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Hunsucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Marshal Mize Ford responded

Melinda, Thank you for the kind words! We're so glad to hear you had a helpful and efficient experience with our team. We appreciate your support and look forward to seeing you again!

March 28, 2025

People are great, service quick and cost efficent. The shuttle service allows me to work on my stuff while my truck is being serviced. More

by JoeBer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Blanton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Marshal Mize Ford responded

Thank you for your positive feedback! We’re thrilled that you found our people great, the service quick and cost-efficient, and that the shuttle service helped you stay productive while your truck was being serviced. We look forward to being of service again soon!

March 27, 2025

Always courteous and informative in the service department. I appreciate their professionalism and the way they explain recommendations for service or future service. More

by Skwebster93@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Blankenship
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Marshal Mize Ford responded

Thank you for your kind review! It’s great to know our service department is always courteous and informative, and that you value their professionalism and clear explanations of service recommendations. We’re ready to assist you again whenever you need us!

March 26, 2025

Great experience catching my F-150 up on the recommended services. Jamie Harris did a great job describing the benefits of the recommended service and kept me updated throughout the service interval with pr More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Marshal Mize Ford responded

Tim, Thank you for sharing your experience! We're glad to hear that Jamie kept you informed and made sure your F-150 got the recommended services it needed. We appreciate your business and look forward to seeing you next time!

March 26, 2025

Service visit for routine maintenance. Dylan Neely was my service advisor and he did a great job! More

by gfrodg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Marshal Mize Ford responded

Thank you for your review! We're glad to hear Dylan provided great service during your visit. We appreciate your support and look forward to assisting you again in the future!

March 21, 2025

Kaleb Blanton is a great service manager. I won't take my vehicle anywhere else to to anyone other than Kaleb. More

by Sam Felton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Blanton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Marshal Mize Ford responded

Sam, Thank you for your loyal feedback! It’s terrific to hear that Kaleb has been great to you, earning your trust to the point that you won’t take your vehicle anywhere else. We’re honored to have you return to us and Kaleb!

March 18, 2025

This dealership provided great service, had the required parts in stock and completed the needed repair without any issues. More

by robinsml2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Blanton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Falicha Newton
Mar 19, 2025 -

Marshal Mize Ford responded

robinsml2023, Thank you for your wonderful feedback! We’re glad to hear that our dealership provided great service, had the required parts in stock, and completed your repair smoothly without any issues. We look forward to serving you again soon!

March 17, 2025

On-line scheduling of my service appointment was easy. Was greeted by Kaleb Blanton in the service bay and discussed the services I was to receive. Later he also advised me that the air filter and cabin More

by rmmany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Blanton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Marshal Mize Ford responded

rmmany, Thank you for your detailed feedback! We’re pleased to hear that scheduling your service appointment online was easy and that Kaleb Blanton greeted you warmly, discussed your services, and advised you on the air filter and cabin air filter replacements with a clear cost estimate. It’s great that the wait time was unexpectedly short too. We look forward to assisting you again soon!

March 15, 2025

Dylan was very down to earth and helpful, would specifically request him again. All services seemed to be performed timely and professionally. Service manager was accommodating as well and listened More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Marshal Mize Ford responded

Doug, Thank you for your great feedback! We’re delighted to hear that Dylan was down-to-earth and helpful, earning your request to work with him again. It’s wonderful to know all services were performed timely and professionally, and that our service manager was accommodating and attentive to your issue with “Ford.” We look forward to assisting you again soon!