Marshal Mize Ford - Service Center

The whole team at Marshal Mize Ford is focused on customer satisfaction. I always appreciate their courtesy and efficiency. customer satisfaction. I always appreciate their courtesy and efficiency. More

Fast efficient service. Rick was very kind and informative. We have been customers for years. Rick was very kind and informative. We have been customers for years. More

Had two recalls I had been putting off. Dropped off and picked up same day. Got both recalls taken care of. Dropped off and picked up same day. Got both recalls taken care of. More

Do not go to this dealership. I've owned ford's my entire life and have NEVER experienced incompetent and rude employees like this. From the initial phone call to the cashier. I've owned ford's my entire life and have NEVER experienced incompetent and rude employees like this. From the initial phone call to the cashier. Horrible. I brought my truck in for an oil change and a couple repairs. The price for them to diagnose is so ridiculously high($170) each. So a small leak on back window, $170. Could not find, because thier hose is on the south side of building in the shade so it's frozen. After 2 days and two attempts, still frozen! My God, how many years have you been in business? Never thought about moving that hose huh! Door latch not locking, $170. I found this on you tube in less then 1 minute and for free. Like they have never seen this or come acrossed it in all the years of working on the same brand and models of vehicle. Goldfish huh! Noise coming from front tire/wheel, $170. After two days, 'well we really don't know but it might be the bearings, but not sure. But they sure know it's going to be a couple grand. And the oil change.. I guess it was done, but no copy of fluid levels, tire depth, brake pad health. NOPE nothing. No sheet filled out. When asked for it all CODY could do is say SORRY. oh and the tires where not rotated. Theirs CODY again, SORRY "we are just human" When I get home I see a plastic piece on the floor of my back seat area, I look around and notice the interior pieces are hanging off. I had to re-install. So I paid 500 of my hard earned money for an oil change and tire rotation. And I'm having my oil change re-done. I have treated my 2014 truck like my baby for all these years. There is no way I trust that they did anything right. And I dont think you should either. Oh and don't dare ask the cashier a question. The look I got, wow. The best part is Cody wants a good review! Sure, here it is Cody. You lost a life long loyal Ford buyer and owner. If that was my business, and that group of people where destroying it, there would be huge change. That is not good for the community or the brand. More

They gave us a next day appointment, provided us with a quick diagnostic and price quote, and same day service. quick diagnostic and price quote, and same day service. More

Service appointments are easy to schedule. Generally they are able to complete the service as stated. Generally they are able to complete the service as stated. More

Service is great and the time on the maintenance is reasonable! Bought few vehicles there! reasonable! Bought few vehicles there! More

Great service - from mechanics to parts department. Any one I had asked questions to were very helpful Any one I had asked questions to were very helpful More

Excellent, fast and efficient service! Answered all questions and concerns with easy to understand explanations. Thanks again! Answered all questions and concerns with easy to understand explanations. Thanks again! More

Cody Hunsucker was great to work with. He set me up with Milton Fox to diagnose my issue and Milton nailed it within 30 seconds! Greg Craft, as always, was there to help and set me up wit He set me up with Milton Fox to diagnose my issue and Milton nailed it within 30 seconds! Greg Craft, as always, was there to help and set me up with a loaner while my truck is in the shop. More