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Marshal Mize Ford

Chattanooga, TN

4.8
1,303 Reviews
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5348 Tennessee 153

Chattanooga, TN

37343

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Showing 1,303 reviews

July 05, 2025

Ian was a super helpful sales person. Everything went smoother and faster than expected. A++ service. Would buy from this dealership again again. More

by jen.lockhart2146
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2025

Great place, Brad was courteous, efficient and incredibly helpful. Shaun worked a deal that made since for me and I really appreciate everyone's help. These two know how to help you find the right vehicle at More

by Dukes
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Zach Ables
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Doty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Kesler - 5 stars
July 04, 2025

Brad Doty was awesome. He was very helpful and informative on the vehicle I purchased. I would most definitely recommend him to others. The gentleman who worked in the fina More

by JohnLane
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Ables
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Doty
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2025

Genuine honesty 💯 They ensure peace of mind and no regrets. Referrals are essential for all! More

by lc-schreiber
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McArthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Doty
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2025

Hunter and Brad were just super to work with. Both of them were nice and friendly and understood exactly what we were looking for. Easy to work with. They wanted us to be happy. And we left thei More

by tinahenga
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hunter Eldridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Doty
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2025

Brad was great! 10/10 would recommend if you need a car. Financing was easy and fast . More

by Rhonda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Doty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariana Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2025

This dealer: Easy Fast Friendly Efficient This was our 2nd purchase at Marshal Mize Ford and won’t be our last. By far an excellent car buying experience! More

by k.haun
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McArthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Doty
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2025

Super easy and great to work with. Brad was super easy to work with and got us into something easy! More

by cassiek679
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike McArthur
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Doty
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2025

Marshal Mize Ford is unethical and deserves no one's business. They just tried to sell me a 2010 Lexus that "passed' a full inspection in their service center. We brought it to our mechanic who found NI More

by JennP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
The salesman was lovely so I will not mention him here. He had no control over the lies we were told by the owners.
Jun 09, 2025 -

Marshal Mize Ford responded

We're sorry to hear you left with a negative impression, but we’d like to provide some facts and context regarding this vehicle and your experience. The 2010 Lexus you looked at is a 15-year-old vehicle with over 130,000 miles. It was clearly listed and disclosed as an as-is, wholesale-to-the-public unit, meaning it does not come with a warranty and is priced accordingly for someone looking for a budget-friendly vehicle who understands it may need future maintenance. Before your decision, we encouraged you to take the vehicle to your own mechanic, which you did. You returned with an estimate for repairs that exceeded $9,000 — and we respected your decision to pass on the vehicle. That’s exactly why we allow third-party inspections. Not every older, high-mileage unit is the right fit for every customer. As for our process, we completed a full safety inspection in-house and invested over $1,500 in reconditioning prior to offering it for sale, including new rear brakes, two new tires, a fresh oil change, and a new battery. We do not “hide” anything — and we certainly don’t steam clean undercarriages to mislead anyone. That accusation is simply false. Lastly, regarding the documentation fee: our $800 doc fee is fully disclosed and complies with state regulations. It’s used to cover administrative costs like titling, lien processing, and compliance — and is non-negotiable across all transactions. We stand behind how we handled this situation — with transparency, professionalism, and no pressure to buy. We're always open to constructive feedback, but will have to disagree with being labeled as dishonest and predatory. If you'd like to discuss this further, we’d be happy to speak with you directly. Shaun Kesler General Sales Manager Marshal Mize Ford

June 04, 2025

To be quite honest we didn’t buy the Transit van from Mize. Mainly because on their advise. They told us it would be better for us to make our purchase at the dealership where they found the van we wante More

by revmark
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Cory Washington, Greg Morgan
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