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Marshal Mize Ford

Chattanooga, TN

4.8
1,295 Reviews
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5348 Tennessee 153

Chattanooga, TN

37343

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Showing 1,295 reviews

June 09, 2025

Marshal Mize Ford is unethical and deserves no one's business. They just tried to sell me a 2010 Lexus that "passed' a full inspection in their service center. We brought it to our mechanic who found NI More

by JennP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
The salesman was lovely so I will not mention him here. He had no control over the lies we were told by the owners.
Jun 09, 2025 -

Marshal Mize Ford responded

We're sorry to hear you left with a negative impression, but we’d like to provide some facts and context regarding this vehicle and your experience. The 2010 Lexus you looked at is a 15-year-old vehicle with over 130,000 miles. It was clearly listed and disclosed as an as-is, wholesale-to-the-public unit, meaning it does not come with a warranty and is priced accordingly for someone looking for a budget-friendly vehicle who understands it may need future maintenance. Before your decision, we encouraged you to take the vehicle to your own mechanic, which you did. You returned with an estimate for repairs that exceeded $9,000 — and we respected your decision to pass on the vehicle. That’s exactly why we allow third-party inspections. Not every older, high-mileage unit is the right fit for every customer. As for our process, we completed a full safety inspection in-house and invested over $1,500 in reconditioning prior to offering it for sale, including new rear brakes, two new tires, a fresh oil change, and a new battery. We do not “hide” anything — and we certainly don’t steam clean undercarriages to mislead anyone. That accusation is simply false. Lastly, regarding the documentation fee: our $800 doc fee is fully disclosed and complies with state regulations. It’s used to cover administrative costs like titling, lien processing, and compliance — and is non-negotiable across all transactions. We stand behind how we handled this situation — with transparency, professionalism, and no pressure to buy. We're always open to constructive feedback, but will have to disagree with being labeled as dishonest and predatory. If you'd like to discuss this further, we’d be happy to speak with you directly. Shaun Kesler General Sales Manager Marshal Mize Ford

June 04, 2025

To be quite honest we didn’t buy the Transit van from Mize. Mainly because on their advise. They told us it would be better for us to make our purchase at the dealership where they found the van we wante More

by revmark
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Cory Washington, Greg Morgan
June 04, 2025

They only had one oil change tech I was told. In his rush to finish my bronco he left the lid off the washer fluid and seemingly never filled it. I put half a gallon in once I arrived home. Every More

by valhalla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember name
June 02, 2025

They pick up and deliver. Great service for us older, retired people who don't drive much. More

by kimberliep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Ables
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Blankenship
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025

They were very efficient in finding a solution for our issue. Very fast and helpful More

by Jasonsmb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025

I am 64, 35 year retired Navy and 10 year government empoyee so I KNOW xx whenI see it, Could NOT BE more happy with my exoperience at Marshal Mize Ford. I paid cash for a 2025 XLT Ranger. Salesman C More

by dude
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Ables
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Bellows
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025

I bought my car in 2013. Marshall Mize has always taken very good care of my car. Staff fun to talk to and they always explain everything. Great staff! More

by patpounder@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Greene
May 29, 2025

Very professional and organized group. We were treated with respect and courteousness. They were easy to do business with a very smooth and accurate transaction. More

by Mc4ii
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Ables
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Bellows
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025

Exceptional service from everyone at the dealership. Easy, online service scheduling and follow up afterwards. More

by Mike R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Greene
May 27, 2025

Part for windshield washers were ordered and received quickly. Was able to schedule the replacement and repair with Jaime. He had already informed me of the cost of the repair. The work was performed More

by cowilkie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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