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Marlow Ford - Service Center

Luray, VA

4.8
115 Reviews
Call Service Center (888) 728-4619

115 Reviews of Marlow Ford - Service Center

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September 14, 2023

Always quick to get you in and out. Everyone is very personable and willing to help. All my service work is done there. More

by wmwbway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2023 -

Marlow Ford responded

We're thrilled to hear that our team's speed and friendliness have made your visits enjoyable! At our service center, we strive to combine efficiency with a personal touch. We look forward to providing you with top-notch service for all your future automotive needs!

September 14, 2023

Courtesy and knowledge of Ford great staff very friendly and vertigo helpful great work done More

by clotahinkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

Marlow Ford responded

We're thrilled you had a "spin-tastic" experience with our Ford dream team! Our staff takes pride in navigating the automotive galaxy with a blend of expertise and friendliness. Thanks for cruising by, and we're already revved up for your next stellar visit!

September 13, 2023

Great customer service. They even brought my vehicle back to my house after the service had been completed. More

by Mnail44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2023 -

Marlow Ford responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a great experience with our customer service. Going the extra mile, or in this case, the extra driveway, is what we're all about. We look forward to serving you again in the future, and remember, your satisfaction is our top gear!

September 02, 2023

Good group of dedicated people. From the sales force to the office staff, to the mechanics. They care for their customers. More

by thegoods0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Lineweaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
JW Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Stombock
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Sep 05, 2023 -

Marlow Ford responded

Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our automotive team. Our dedicated salesforce, efficient office staff, and skilled mechanics are all committed to providing top-notch service to our valued customers. Your satisfaction is our ultimate goal, and we can't wait to continue serving you and your vehicle in the future. Drive safe and see you again soon!

August 31, 2023

They found my problem and corrected it. They provided a rental since the repairs took two days. Thanks More

by lhakel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2023 -

Marlow Ford responded

We're delighted to hear that we could pinpoint and resolve your issue swiftly and efficiently! It's great to know our rental service came in handy during the two-day repair process. Your satisfaction is our priority, and we look forward to serving you again in the future. Thank you for choosing us and for the 5-star review! 🌟

August 26, 2023

Really good service. Repair was completed in a timely manner. They went above and delivered it to my house. More

by mnyhg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2023 -

Marlow Ford responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our top-notch service and that the repair was done promptly. Going the extra mile and delivering your item to your house is all part of our commitment to exceeding expectations. We're here whenever you need us again—wishing you a fantastic day!

August 19, 2023

Great location and convenient to my home. Fast service with a smile. Very friendly dealership More

by nanakaren95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

Marlow Ford responded

Thank you so much for your fantastic 5-star review! We're thrilled to hear that our location is hitting the bullseye and making your visits super convenient. Our speedy service and smiling faces are always at your service, making each interaction a joyride. See you again soon with more high-speed smiles!

Aug 21, 2023 -

Marlow Ford responded

Thank you so much for your fantastic 5-star review! We're thrilled to hear that our location is hitting the bullseye and making your visits super convenient. Our speedy service and smiling faces are always at your service, making each interaction a joyride. See you again soon with more high-speed smiles!

August 19, 2023

Always ready to help. From sales to service this is where you need to go. More

by Michael Lauritzen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

Marlow Ford responded

Wow, thank you so much for the 5-star reviews in all out categories, Michael!! This means so much to us. From the sales department, we are more than flattered and very happy that you are happy.

August 09, 2023

Thanks for your professional service. I appreciate being able to get an appointment and be provided with great service. More

by Fox1210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Marlow Ford responded

Thank you for your encouraging five-star review!! I'm so glad that you appreciated our timely and great service! We strive to provide you with the best experiences at Marlow Ford! Come again soon, and we'll make your next experience shine! Have a blessed day!

July 29, 2023

The dealership itself probably be better off if the deale group was not involved. The employees understand the small town atmosphere, but the dealer group doesn’t get it. I know the dealer has issues keeping More

by TroopersonnySonny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Marlow Ford responded

We appreciate your feedback. We understand the importance of a small-town atmosphere and maintaining a close-knit community connection. Staff turnover can be challenging, and we continuously work to provide a supportive and rewarding work environment to retain talented team members. Your feedback helps us identify areas for improvement and allows us to better serve our community. We value your input and take it seriously. We will use it as an opportunity to enhance our dealership's operations and create an even better experience for our customers and employees. Thank you for sharing your thoughts.

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