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Marlow Ford - Service Center

Luray, VA

4.8
115 Reviews

115 Reviews of Marlow Ford - Service Center

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November 04, 2023

very helpful always get me in when i call will return for maintenance on bothe of our vehicles More

by Dwayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Marlow Ford responded

We're thrilled to hear that you've had a fantastic experience with us at Marlow Ford, Dwayne! Our team is committed to being here for you whenever you need us, and it's our pleasure to keep both of your vehicles running smoothly. We can't wait to welcome you back for maintenance, ensuring your vehicles continue to be road-ready and in tip-top shape. Thanks for choosing Marlow Ford, and we look forward to your next visit!

October 30, 2023

Great dealership, very friendly staff. I would recommend them to anyone needing service. Prompt service for my truck oil change. I was nervous at first being an out of town customer but the More

by NOEMAIL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Marlow Ford responded

We're absolutely thrilled to hear about your fantastic experience with us! At Marlow Ford, our top priority is ensuring every customer feels at home, no matter where they're from. We're delighted to have put your mind at ease and provided prompt, professional service. Thank you for your kind words, and we look forward to serving you again in the future!

October 26, 2023

Excellent service! Had a flat tire in the front of their lot on a Saturday morning. They took me right in, even though I am not a customer and driving a Toyota! The s More

by Penny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Marlow Ford responded

Thank you for choosing Marlow Ford, Penny! We're thrilled to have been there when you needed us, even if you were driving a Toyota. Our team is dedicated to providing top-notch service to all, and we're delighted that you found our service lady and mechanic exceptional. Your recommendation is the highest compliment, and we look forward to serving you and your friends in the future!

October 22, 2023

Visiting from out of state and needed a diesel oil change. We have a oil change policy. Marlow quoted us an incorrect price but corrected it when we paid- they stood by their quote. Amazing- A HONORAB More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Marlow Ford responded

Thank you for your kind words! At Marlow Ford, we're committed to providing exceptional service, no matter where you're from. We truly appreciate your understanding, and we're thrilled that we could correct the quote to your satisfaction. Our team is always here to ensure your automotive experience is top-notch and hassle-free. Safe travels!

October 12, 2023

I used to deal with Harrisonburg Ford when I didn't know better. Marlow Ford far out ranks them. I will alway deal with Marlow Ford . Virginia will take care of you. More

by ronnie.strawderman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Marlow Ford responded

Thank you for the kind words and the shoutout, valued customer Ronnie! At Marlow Ford, we strive to elevate your automotive experience and ensure you receive top-notch service. We're thrilled to be your preferred choice, and we're here to keep the good vibes rolling on every road you conquer!

October 12, 2023

it was okay nice doing business with them he was Curtis checked on us to make sure the car was running well and then recall the car back and check it out More

by mablefrye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Marlow Ford responded

Thank you for choosing Marlow Ford! We're thrilled to hear about your experience with Curtis and our team. Our commitment is to ensure your car is not just a ride, but an adventure, and it's fantastic to know we could keep your wheels running smoothly and address any concerns promptly. Looking forward to serving you on many more exciting road trips ahead!

September 26, 2023

I’ve never had any complaints about this dealership. My vehicle has always been taken care of in a timely fashion with no issues. More

by haleyta2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Davis
Sep 27, 2023 -

Marlow Ford responded

We're thrilled to hear about your positive experiences with our dealership Haley! Our team works diligently to ensure every vehicle is well taken care of in a timely manner. We greatly appreciate your kind words and look forward to providing exceptional service for your vehicle in the future.

September 21, 2023

They have always gone above and beyond to take care of my family’s vehicles. Very professional, knowledgeable, and helpful. More

by hunter3054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Marlow Ford responded

We're thrilled to hear that you've experienced our turbocharged service! At our dealership, we like to rev up the professionalism and put the pedal to the metal on knowledge. We're here to make sure your family's vehicles always ride in the fast lane of quality care!

September 19, 2023

Service tech seems to do a good job but the service writer isn’t honest More

by greenacresva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Virginia Ridgeway
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Marlow Ford responded

Thank you for taking the time to share your feedback about your recent service experience with us. Your satisfaction is our priority, and we appreciate you bringing this matter to our attention. If you have any specific concerns or would like to discuss your experience in more detail, please feel free to reach out to our customer service department. We value your business

September 16, 2023

They were fast, efficient, kind, and honest. You helped more than you know. Thank you! More

by Theekkx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Stombock
Sep 16, 2023 -

Theekkx responded

Awesome awesome people.

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