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Marlow Ford - Service Center

Luray, VA

4.8
115 Reviews
Call Service Center (888) 728-4619

115 Reviews of Marlow Ford - Service Center

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August 08, 2024

Always great service and with a smile! Have been getting our trucks servied at Marlow for years and have purchased new from them as well. More

by patti7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

Marlow Ford responded

Thank you for the five-stars! We love shining those smiles throughout the day because we show how much we care about you! Have a fantastic summer!

June 14, 2024

Visiting from out of state and needed an oil change on our Ford. Called Marlow Ford and spoke with Darrell. He had me come in at 10:00. He greeted me and had my vehicle serviced in 40 minutes and on my wa More

by NOEMAIL20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Marlow Ford responded

Thank you so much for your stellar rating! It's heartwarming to know you would consider us our dealership if you were local! I'm glad everything went smoothly and quick so we could show off our service! Have an amazing day, and we'll see you soon.

June 09, 2024

Service wás quick and courteous. Have dealt with this dealer for many years and have always been happy with the company's service. More

by lbbaia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Marlow Ford responded

Thank you for the review! I'm happy that our service was great and has always been satisfying for you. I look forward to making our service improve the longer you stay with us. Have a wonderful day!

June 04, 2024

The customer service at Marlow is top notch! I’m never disappointed! Thanks to everyone there!!!! More

by Karla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Marlow Ford responded

Thank you Karla for your review! It warms my heart that you found our service so satisfactory! All those exclamation points are making the point clear -- you love us, and we appreciate you. Have a wonderful day, and we'll see you soon!!

June 02, 2024

I am always treated good at this Dealership. They always get my car done on time and alert me if something else is wrong. All the workers are polite. More

by patricia8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Lineweaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
JW Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emma Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Stombock
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Jun 03, 2024 -

Marlow Ford responded

Thank you for your amazing review! I'm so glad everything worked out well--we always strive to be friendly and alert, and we're happy that you're happy! Have a great day!

June 01, 2024

Nice people, do good job getting me in ,They keep me up dating o. Recalls More

by gregmoyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
4.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Marlow Ford responded

Thank you for your ratings! I'm so excited you found everyone friendly and transparent. Those are our goals---serving your needs and keeping your vehicle healthy on the road. Have an amazing day!

May 14, 2024

I had a bolt in my tire! I needed my tires plugged as soon as possible. Marlow Ford service dept worked me the same day only minutes after I called. Excellent customer ser More

by Jplum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2024 -

Marlow Ford responded

Thank you for your glowing review! Fast and effective service is our key to unlocking the door to satisfying your vehicle needs. I'm glad everything worked out so well, and have a wonderful day!

May 13, 2024

Very knowledgeable, great service and Nice waiting room. Always answer the phone with a friendly voice. More

by OFFICE20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JW Painter
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May 13, 2024 -

Marlow Ford responded

We love friendly!! Thank you so much for the five stars! I'm sure the group will outshine their last performance when we see you next time!

May 03, 2024

We have dealt with Marlow in Luray several times and have been very pleased with their attention, integrity and promptness to answer all of our questions. We recommend them to everyone. More

by LDAVIS181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emma, JW
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May 07, 2024 -

Marlow Ford responded

Thank you, LDAVIS181! We're thrilled to hear that you've had consistently positive experiences with us at Marlow in Luray. Your recommendation means a lot to us, and we're always here to help with any questions you may have. Looking forward to serving you again in the future!

April 28, 2024

Great service. Polite and cared about my situation. Put on tire for me!! Excellent people More

by Kenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure off names. Whoever worked Saturday at the Luray location.
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Apr 29, 2024 -

Marlow Ford responded

We're thrilled to hear about your positive experience with our service team! Providing exceptional service and going the extra mile for our customers is what we're all about. Thank you for your kind words, and we look forward to serving you again in the future!

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