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Marlow Ford - Service Center

Luray, VA

4.8
115 Reviews
Call Service Center (888) 728-4619

115 Reviews of Marlow Ford - Service Center

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November 23, 2024

Best dealer that I have been to , and best customer service.. Marlow in Luray will be my dealer from now on !! Thanks so much.. More

by sewcool2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Lineweaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
JW Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emma Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 05, 2024

They were "Johnny on the spot" when we needed help! They were thorough in their assessment of our vehicle's malfunction and got us up and running in a timely fashion. More

by Logos Nana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Marlow Ford responded

Thank you, Logos Nana, for sharing your positive experience with Marlow Ford! We’re thrilled to hear that our team was able to provide timely assistance and thoroughly assess your vehicle’s needs to get you back on the road swiftly. Your kind words about our efficiency and dedication mean a lot to us, and we truly appreciate you choosing Marlow Ford. We’re here whenever you need us and look forward to assisting you again in the future!

November 01, 2024

Everyone was very friendly and the work was done as scheduled. I was very satisfied. More

by Susan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skip Shank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No contact with this department
Report | Print
Nov 06, 2024 -

Marlow Ford responded

Thank you, Susan, for taking the time to leave such a wonderful review! We’re pleased to hear that our team at Marlow Ford provided friendly service and completed your work as scheduled. Your satisfaction is our top priority, and we’re delighted to have met your expectations. Thank you for choosing Marlow Ford – we look forward to serving you again!

October 09, 2024

Marlow of Luray has the greatest service team. Their service leadership is seamless and incredible. The auto professionals and technicians are ultra qualified, no matter the age of the vehicle. More

by James Holsinger, Jr.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J. Comer
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Oct 10, 2024 -

Marlow Ford responded

Thank you so much for your fantastic review! We're beyond grateful that you've entrusted Marlow Ford of Luray with your remarkable range of vehicles, from your 1980 F350 rollback and 1970 fastback Mustang to your newer autos. It means the world to us to hear that our service team has earned your highest recommendation. We strive to provide seamless and expert care for every vehicle that comes through our doors, and knowing that we've met your expectations is incredibly rewarding. We look forward to continuing to offer top-rated service for your collection and appreciate your trust in us! Thank you again!

September 22, 2024

Fast, courteous service. The staff was friendly and the mechanic was polite and professional. I will use this dealership again for the same service. More

by Darlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Marlow Ford responded

Thank you, Darlene, for the wonderful 5-star review! We're delighted to hear that your experience at Marlow Ford was fast and courteous, with our friendly staff and professional mechanic providing excellent service. We're grateful for your trust in our team and look forward to welcoming you back for future visits. See you next time at Marlow Ford!

September 18, 2024

Great service department and dealership. Darrell is always on top of everything and a pleasure to work with. More

by Walt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Cox
Report | Print
Sep 18, 2024 -

Marlow Ford responded

Thank you so much, Walt, for your kind 5-star review! We're thrilled to hear that you had a great experience with our service department and dealership. Darrell truly is a valuable part of our team, and we’re glad he made your visit a positive one. We appreciate your continued trust in us and look forward to serving you again in the future at Marlow Ford!

September 11, 2024

Another great experience with Marlow Ford's service team. I appreciated the professionalism, quality of work and great communication. More

by dhgoebel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Marlow Ford responded

Thank you for your positive feedback! We’re delighted to hear that you had another great experience with Marlow Ford's service team. We take pride in our professionalism, quality of work, and communication, and it’s wonderful to know that these aspects stood out during your visit. If you need any further assistance, don’t hesitate to reach out. We look forward to serving you again!

August 27, 2024

Love Marlow Ford Luray! !! JW does everything to get you a car. Great place!! Number 1. More

by Jhawkins0718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

Marlow Ford responded

Thank you so much for your enthusiastic review! We're thrilled to hear that you love Marlow Ford in Luray and had such a great experience. JW is indeed a superstar when it comes to helping our customers find the perfect car, and we're glad he could assist you. Your kind words about our dealership being "Number 1" truly mean a lot to us. Thank you again for choosing Marlow Ford in Luray—we're here whenever you need us!

August 15, 2024

They did my recall work, I made an appointment for 10 am and it was finished by noon. More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Marlow Ford responded

Thank you, Karen, for your fantastic review!! I'm so glad that everything was smooth n' fast! That is exactly how we like it to be! Have a wonderful summer, and if your vehicle gives you anymore trouble, just contact us.

August 15, 2024

I am very pleased with every person that has spoken with me.& work with car. More

by Sandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Marlow Ford responded

Thank you, Sandra, for your amazing review!! I'm thrilled that everybody was super friendly, because that's how we roll. Have a fantastic summer, and if your vehicle decides to misbehave, just bring it to us, and we'll discipline it.

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