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Marlow Ford

Luray, VA

Overview
Employees
Reviews
Vehicles
4.8
130 Reviews
Welcome to Marlow Ford, your preferred Ford dealership in Luray. Our team is committed to helping you find and maintain your next vehicle and offer you premium customer service. Our Ford dealer in Luray is fully stocked with the latest SUVs, pickup trucks and sedans that feature intuitive technology, high-performing engines and enhanced safety features. Discover the bold style of each one of our new, used and certified pre-owned vehicles when visiting Marlow Ford. The team at our Ford dealership in Luray is fully committed to serving all of your automotive needs. We host a state-of-the-art service center and a parts department with genuine OEM parts. Find savings when meeting with our expert finance team, too, to help you save more at signing. When it comes to finding the perfect vehicle and maximizing its performance long-term, count on the team at Marlow Ford to be there with you on the journey.
Contact Dealership

1021 US-211 West

Luray, VA

22835

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Showing 130 reviews

August 31, 2023

They found my problem and corrected it. They provided a rental since the repairs took two days. Thanks More

by lhakel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2023 -

Marlow Ford responded

We're delighted to hear that we could pinpoint and resolve your issue swiftly and efficiently! It's great to know our rental service came in handy during the two-day repair process. Your satisfaction is our priority, and we look forward to serving you again in the future. Thank you for choosing us and for the 5-star review! 🌟

August 26, 2023

Really good service. Repair was completed in a timely manner. They went above and delivered it to my house. More

by mnyhg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2023 -

Marlow Ford responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our top-notch service and that the repair was done promptly. Going the extra mile and delivering your item to your house is all part of our commitment to exceeding expectations. We're here whenever you need us again—wishing you a fantastic day!

August 19, 2023

Great location and convenient to my home. Fast service with a smile. Very friendly dealership More

by nanakaren95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

Marlow Ford responded

Thank you so much for your fantastic 5-star review! We're thrilled to hear that our location is hitting the bullseye and making your visits super convenient. Our speedy service and smiling faces are always at your service, making each interaction a joyride. See you again soon with more high-speed smiles!

Aug 21, 2023 -

Marlow Ford responded

Thank you so much for your fantastic 5-star review! We're thrilled to hear that our location is hitting the bullseye and making your visits super convenient. Our speedy service and smiling faces are always at your service, making each interaction a joyride. See you again soon with more high-speed smiles!

August 19, 2023

Always ready to help. From sales to service this is where you need to go. More

by Michael Lauritzen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

Marlow Ford responded

Wow, thank you so much for the 5-star reviews in all out categories, Michael!! This means so much to us. From the sales department, we are more than flattered and very happy that you are happy.

August 09, 2023

Thanks for your professional service. I appreciate being able to get an appointment and be provided with great service. More

by Fox1210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Marlow Ford responded

Thank you for your encouraging five-star review!! I'm so glad that you appreciated our timely and great service! We strive to provide you with the best experiences at Marlow Ford! Come again soon, and we'll make your next experience shine! Have a blessed day!

July 29, 2023

The dealership itself probably be better off if the deale group was not involved. The employees understand the small town atmosphere, but the dealer group doesn’t get it. I know the dealer has issues keeping More

by TroopersonnySonny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Marlow Ford responded

We appreciate your feedback. We understand the importance of a small-town atmosphere and maintaining a close-knit community connection. Staff turnover can be challenging, and we continuously work to provide a supportive and rewarding work environment to retain talented team members. Your feedback helps us identify areas for improvement and allows us to better serve our community. We value your input and take it seriously. We will use it as an opportunity to enhance our dealership's operations and create an even better experience for our customers and employees. Thank you for sharing your thoughts.

July 26, 2023

Darrell took care of the problem right away. Lucky to have him on your team. More

by Badger355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2023 -

Marlow Ford responded

Thank you for your kind five-star review!! I'm so excited that you found Darrell to be amazing! You're right: Darrell is a blessing to our team. We are proud to have him! We want our employees to shine like him and make a profound difference in our community. Drive safely, and see you next time so Darrell can make you smile again!

July 25, 2023

Excellent excellent fantastic courteous friendly awesome and the best. Out of this world and cant be matched. More

by Studebaker53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everyone
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Jul 26, 2023 -

Marlow Ford responded

WOWSERS!! Thank you for your perfect five-star review!! I'm super thrilled that our service matches the magnificent words you used to describe us! At Marlow Ford, we strive to do our best and work exceptionally hard to ensure each customer leaves with a massive smile! Have a blessed day, and see you soon!

July 20, 2023

Darrell is always kind and knowledgeable. Marlow Ford always does a fantastic job. Recommend all the time. More

by laurasours
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2023 -

Marlow Ford responded

Thank you for your marvelous five-star review!! I'm so glad Darrell could provide kindness and vital knowledge to you! I'm thrilled that you believe we always do a fantastic job because, truthfully, we do! Thank you for recommending us! I can't wait to welcome you back with open arms, as we help you and your vehicle stay in perfect shape!

July 07, 2023

I've always been pleased with the work marlow Ford has done on my vehicles. My family uses the service department for all of our vehicles. An app to schedule service would be great! More

by kristina3435
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2023 -

Marlow Ford responded

Thank you for your marvelous five-star review!! I'm also pleased you find Marlow Ford efficient, excellent, and transparent! I'm thrilled Marlow Ford is a memorable service icon to your family! I appreciate your suggestion for a new scheduling service app, and I will address this idea with the staff. Thank you for your recommendation and advice. Have a blessed day!!

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