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Marlow Ford

Luray, VA

Overview
Employees
Reviews
Vehicles
4.8
146 Reviews
Welcome to Marlow Ford, your preferred Ford dealership in Luray. Our team is committed to helping you find and maintain your next vehicle and offer you premium customer service. Our Ford dealer in Luray is fully stocked with the latest SUVs, pickup trucks and sedans that feature intuitive technology, high-performing engines and enhanced safety features. Discover the bold style of each one of our new, used and certified pre-owned vehicles when visiting Marlow Ford. The team at our Ford dealership in Luray is fully committed to serving all of your automotive needs. We host a state-of-the-art service center and a parts department with genuine OEM parts. Find savings when meeting with our expert finance team, too, to help you save more at signing. When it comes to finding the perfect vehicle and maximizing its performance long-term, count on the team at Marlow Ford to be there with you on the journey.
Contact Dealership

1021 US-211 West

Luray, VA

22835

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Showing 146 reviews

September 19, 2023

Service tech seems to do a good job but the service writer isn’t honest More

by greenacresva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Virginia Ridgeway
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Marlow Ford responded

Thank you for taking the time to share your feedback about your recent service experience with us. Your satisfaction is our priority, and we appreciate you bringing this matter to our attention. If you have any specific concerns or would like to discuss your experience in more detail, please feel free to reach out to our customer service department. We value your business

September 16, 2023

They were fast, efficient, kind, and honest. You helped more than you know. Thank you! More

by Theekkx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Stombock
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Sep 16, 2023 -

Theekkx responded

Awesome awesome people.

September 14, 2023

Always quick to get you in and out. Everyone is very personable and willing to help. All my service work is done there. More

by wmwbway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

Marlow Ford responded

We're thrilled to hear that our team's speed and friendliness have made your visits enjoyable! At our service center, we strive to combine efficiency with a personal touch. We look forward to providing you with top-notch service for all your future automotive needs!

September 14, 2023

Courtesy and knowledge of Ford great staff very friendly and vertigo helpful great work done More

by clotahinkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

Marlow Ford responded

We're thrilled you had a "spin-tastic" experience with our Ford dream team! Our staff takes pride in navigating the automotive galaxy with a blend of expertise and friendliness. Thanks for cruising by, and we're already revved up for your next stellar visit!

September 13, 2023

Great customer service. They even brought my vehicle back to my house after the service had been completed. More

by Mnail44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2023 -

Marlow Ford responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a great experience with our customer service. Going the extra mile, or in this case, the extra driveway, is what we're all about. We look forward to serving you again in the future, and remember, your satisfaction is our top gear!

September 02, 2023

Good group of dedicated people. From the sales force to the office staff, to the mechanics. They care for their customers. More

by thegoods0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Lineweaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
JW Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Stombock
Report | Print
Sep 05, 2023 -

Marlow Ford responded

Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our automotive team. Our dedicated salesforce, efficient office staff, and skilled mechanics are all committed to providing top-notch service to our valued customers. Your satisfaction is our ultimate goal, and we can't wait to continue serving you and your vehicle in the future. Drive safe and see you again soon!

August 31, 2023

They found my problem and corrected it. They provided a rental since the repairs took two days. Thanks More

by lhakel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2023 -

Marlow Ford responded

We're delighted to hear that we could pinpoint and resolve your issue swiftly and efficiently! It's great to know our rental service came in handy during the two-day repair process. Your satisfaction is our priority, and we look forward to serving you again in the future. Thank you for choosing us and for the 5-star review! 🌟

August 26, 2023

Really good service. Repair was completed in a timely manner. They went above and delivered it to my house. More

by mnyhg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2023 -

Marlow Ford responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our top-notch service and that the repair was done promptly. Going the extra mile and delivering your item to your house is all part of our commitment to exceeding expectations. We're here whenever you need us again—wishing you a fantastic day!

August 19, 2023

Great location and convenient to my home. Fast service with a smile. Very friendly dealership More

by nanakaren95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

Marlow Ford responded

Thank you so much for your fantastic 5-star review! We're thrilled to hear that our location is hitting the bullseye and making your visits super convenient. Our speedy service and smiling faces are always at your service, making each interaction a joyride. See you again soon with more high-speed smiles!

Aug 21, 2023 -

Marlow Ford responded

Thank you so much for your fantastic 5-star review! We're thrilled to hear that our location is hitting the bullseye and making your visits super convenient. Our speedy service and smiling faces are always at your service, making each interaction a joyride. See you again soon with more high-speed smiles!

August 19, 2023

Always ready to help. From sales to service this is where you need to go. More

by Michael Lauritzen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

Marlow Ford responded

Wow, thank you so much for the 5-star reviews in all out categories, Michael!! This means so much to us. From the sales department, we are more than flattered and very happy that you are happy.

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