Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Marlow Ford

Luray, VA

Overview
Employees
Reviews
Vehicles
4.8
139 Reviews
Welcome to Marlow Ford, your preferred Ford dealership in Luray. Our team is committed to helping you find and maintain your next vehicle and offer you premium customer service. Our Ford dealer in Luray is fully stocked with the latest SUVs, pickup trucks and sedans that feature intuitive technology, high-performing engines and enhanced safety features. Discover the bold style of each one of our new, used and certified pre-owned vehicles when visiting Marlow Ford. The team at our Ford dealership in Luray is fully committed to serving all of your automotive needs. We host a state-of-the-art service center and a parts department with genuine OEM parts. Find savings when meeting with our expert finance team, too, to help you save more at signing. When it comes to finding the perfect vehicle and maximizing its performance long-term, count on the team at Marlow Ford to be there with you on the journey.
Contact Dealership

1021 US-211 West

Luray, VA

22835

Directions

By Type

Showing 139 reviews

February 07, 2025

The parts and service department is ok but the sales department is a different story.When they made Skip Shank quit they lost a wonderful salesman and this was over very poor management.I would not reco More

by genaanderson15
Recommend Dealer
No
Employees Worked With
Skip shank
Report | Print
Feb 07, 2025 -

Marlow Ford responded

Hi Gena, thank you for sharing your thoughts. We’re sorry to hear about your experience with our sales department, and we truly appreciate your feedback. Skip Shank was indeed a valued member of our team, and we understand your sentiments. We’re continually working to improve the experience for all of our customers, and we’d love to make it right. If there’s anything specific you’d like to discuss, please don’t hesitate to reach out. We value your opinion and hope to have the opportunity to serve you better in the future.

February 06, 2025

This service department is very friendly and are prompt with getting your vehicle back to you. I will be using this deal in the future. More

by No screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2025 -

Marlow Ford responded

Thank you so much for your positive review! We're thrilled to hear that you had a great experience with our service department. Our team works hard to provide fast, friendly, and efficient service, and it's wonderful to know that it made a difference for you. We look forward to serving you again in the future!

February 02, 2025

My vehicle has never driven better! ! Darrell worked very closely with me on the repairs and kept me well informed on added repairs that needed to be done. More

by wmwbway
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Report | Print
Feb 02, 2025 -

wmwbway responded

They have a great team. Fast, efficient, and friendly. They have my business, hands down.

January 23, 2025

5 Everyone at the dealership was very nice and helpful. It is a friendly environment. More

by kkstroop
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Report | Print
Jan 27, 2025 -

Marlow Ford responded

Thank you so much for your kind words and 5-star review! We’re thrilled to hear that our team created a welcoming and friendly environment for you. Providing helpful and courteous service is always our goal, and we’re so glad you had a great experience. We look forward to seeing you again in the future!

January 23, 2025

Marlow Ford has always provided good service to my vehicles. They are all very friendly and easy to work with. More

by kkstroop
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Marlow Ford responded

Thank you for your continued trust and for sharing your experience! We're delighted to know that our team at Marlow Ford has consistently provided good service for your vehicles. We pride ourselves on being friendly, easy to work with, and dedicated to meeting your needs. We appreciate your loyalty and look forward to serving you again in the future!

January 15, 2025

They are usually very quick about taking care of the maintenance needed on my f250. They also were readily available to inspect my new utility trailer. More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Marlow Ford responded

Thank you for your great feedback! We're thrilled to hear that we were able to quickly take care of the maintenance for your F250 and assist with inspecting your new utility trailer. We pride ourselves on providing efficient service, and it's great to know we've met your expectations. We appreciate your trust in us, and we look forward to continuing to serve you and your vehicle needs!

January 10, 2025

Fast, friendly and professional. I will be recommending this car service to friends and family. More

by KWalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Marlow Ford responded

Thank you for your kind words! We're thrilled to hear that you had a fast, friendly, and professional experience with us. Your recommendation to friends and family means a lot, and we truly appreciate your support. If you ever need assistance in the future, don't hesitate to reach out – we’re always here to help!

December 29, 2024

Always understanding and knowledgeable and helpfull in the service dept. always a pleasure to work with the sales dept. wish they were bigger and had more inventory on the lot both new and used. More

by NOEMAIL20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The lady in the billing department is always a pleasure she’s always smiling informative and a pleasure to deal with even if you have questions or concerns
Report | Print
Dec 30, 2024 -

Marlow Ford responded

Thank you so much for the fantastic review! We’re so happy to hear that you’ve had great experiences with both our Service Department and Sales Team. Our team works hard to be as helpful, understanding, and knowledgeable as possible, and your feedback means a lot to us. We completely understand the desire for more inventory, and we're actively working on bringing in more new and used vehicles to meet your needs. We appreciate your loyalty and look forward to serving you again soon. Thanks again for choosing Marlow Ford!

November 27, 2024

First time out the shop I run in to bolts not put in and other bolts not put in proper place, had to take my jeep back for them to put fuel rail bolts in that they never put in apparently bc I leaked about More

by dwaynerennerjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Cox
1.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 23, 2024

Best dealer that I have been to , and best customer service.. Marlow in Luray will be my dealer from now on !! Thanks so much.. More

by sewcool2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Lineweaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
JW Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emma Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Marlow Ford responded

Thank you so much for your glowing review! We’re thrilled to hear that you had such a great experience with us at Marlow Ford in Luray. Providing top-notch customer service is always our priority, and it means the world to us that you’ve chosen us as your go-to dealership! Your trust and support motivate us to keep delivering the very best. Thanks again, and we look forward to serving you for many years to come!

1
2
...
14