Mark Wahlberg Chevrolet of Avon

Mark Wahlberg Chevy in Avon, Ohio, has shown me time and again that it does not value the experience or satisfaction of its customer’s. Save yourself much time and unnecessary aggravation by shopping at ano again that it does not value the experience or satisfaction of its customer’s. Save yourself much time and unnecessary aggravation by shopping at another dealership if your looking to buy a new Chevy vehicle. There are many dealerships that care about you as a customer longer than the day after you leave and spend $65k on a new vehicle. Management lacks professionalism, empathy, and humility. The sales associates don’t follow up as they commit to do. The service department acts as if they are doing you a favor when you bring in your vehicle, as if you don’t have numerous choices among their competitors. Do yourself a huge favor and buy a vehicle elsewhere. Below is the email I sent to the general manager who is still there, approximately two months ago with no response outside of an automated reply to call them and try to resolve the issue. I called today to see if they wanted to earn my business just one more time. I’m still waiting on a call back from “Scott” who stated he would call me back in a few minutes and it is 3pm now and I have not heard from anyone. Rick, I had far from a fantastic experience when I was in to buy a new Chevy Tahoe after I purchased my prior Tahoe from your dealership less than one year ago. I was very interested in building to order a new Tahoe if you didn’t have what I wanted available. No one including yourself seemed to care and wanted to charge me $2500 over the sticker price for the new vehicle that you did have available. Even going as far as unprofessionally “joking” while stating that I got over on the dealership because I didn’t pay over sticker on my last purchase, so on this visit I owed you. How unprofessional of a statement you delivered while exhibiting absolutely no empathy what so ever. I was under the impression my continued business was valued and appreciate more, as I also have brought my vehicle in for all service related needs. I was sadly mistaken. You also informed me the increase in sticker price was the bare minimum charged for good customers. I might add that is a slap in the face to say the least, especially for customers like myself who are working to build an ongoing relationship for mine and my families needs when it should be you working to build a relationship with me. After all, I believe that is the true meaning of world class customer service. Lastly, many Chevy dealers are selling any new Tahoe at $2500 over sticker, or at a “reduced sale” price which is the actual sticker price. Just wanted to respond to this email and sadly say I will be looking to purchase a new Tahoe at another Chevy dealer since I know someone else will take the deal. Yesterday (9-26-2022), I went online and was prequalified for another purchase of a build to order 2023 Chevy Tahoe for Mark Wahlberg Chevy in Avon, Ohio, through GM financial, which is who I have my current loan through with my 2021 Chevy Tahoe. I was told I could not obtain a 2.49% interest rate on a new vehicle even though this is what I have now with GM financial and I would need to go through another lender (Lormet) at around 5%. I’m assuming this is because they get some kind of incentive to push them down the customers throat regardless of what they want. Mind you I have excellent credit which has not changed since the purchase of my first Tahoe from MWC. With this info I called GM financial to find out if keeping my 2.49% on a new vehicle purchase was unrealistic. They told me absolutely not, there is no reason I should expect this rate to go up if my credit score (+825) has not changed (it has not), and they must receive kick backs from the other lender. After calling today to attempt to place an order or atleast get assistance with the process, “Scott” informed me we would need to setup a meeting to see if they could build/order a 2023 Tahoe for me, as it depends on what Chevy will do. I explained that I built what I wanted with the options which were available on Chevy.com for a total of $76k. “Scott” informed me that it wasn’t that easy and stated I would need to come in to the dealership. I told him I would come in and asked if I could call him back. Scott stated he would call me back in a few minutes and I have not heard back. Seems like more dishonesty and aggravation coming my way but it seems to be the Mark Wahlberg Chevy way. I am in shock that no one at MWC wants more of my money and I cannot get a call back or time of day from anyone. World class customer service and post purchase care about your customers is the way to get repeat and referred business. Neither of which anyone here seems to know, nor will you get from me. Thanks for showing me yet again you don’t care about your customers so I can spread the word and help others avoid the worst experience they will ever have on a vehicle which is one of the very few biggest purchases a person will make in their lifetime. More

I had far from a fantastic experience when I was in to buy a new Chevy Tahoe after I purchased my prior Tahoe from your dealership less than one year ago. I was very interested in building to order a new buy a new Chevy Tahoe after I purchased my prior Tahoe from your dealership less than one year ago. I was very interested in building to order a new Tahoe if you didn’t have what I wanted available. No one including yourself seemed to care and wanted to charge me $2500 over the sticker price for the new vehicle. Even going as far as unprofessionally “joking” while stating that I got over on the dealership because I didn’t pay over sticker on my last purchase, so on this visit I owed you. How unprofessional of a statement you delivered while exhibiting absolutely no empathy what so ever. I was under the impression my continued business was valued and appreciate more, as I also have brought my vehicle in for all service related needs. I was sadly mistaken. You also informed me the increase in sticker price was the bare minimum charged for good customers. I might add that is a slap in the face to say the least, especially for customers like myself who are working to build an ongoing relationship for mine and my families needs when it should be you working to build a relationship with me. After all I believe that is the true meaning of world class customer service. Lastly, many Chevy dealers are selling new Tahoes at $2500 over sticker or at a “reduced sale” price which is the actual sticker price. Just wanted to respond to this email and sadly say I will be looking to purchase a new Tahoe at another Chevy dealer since I know someone else will take the deal. More

Brian Lilly was outstanding throughout the whole vehicle purchase. He got us the car we wanted from another dealership, and helped us with all of needs. The car was 2022 Chevy Equinox. He made us very comfo purchase. He got us the car we wanted from another dealership, and helped us with all of needs. The car was 2022 Chevy Equinox. He made us very comfortable, and enjoyed the complete buying experience. Scott & Elisabeth Z. More

Buyer Beware...Mr Maderitz took it upon himself to add close to $4,000 worth of extras to the sale of the vehicle without my prior approval or knowledge. Now all they are offering to do is cancel them wh close to $4,000 worth of extras to the sale of the vehicle without my prior approval or knowledge. Now all they are offering to do is cancel them which will only go towards the principal of the car loan. Those extras shouldn't have been added in the first place and they were not pointed out to me when signing the paperwork. Now they are holding the fact that I signed the paperwork over my head and there is nothing I can do about it. They'll spend your money for you so I'd just avoid this dealership all together. More

Would absolutely give less than 1 star if I could. I had been in the market for a 2022 Bolt EUV for months because I wanted to make the switch to electric. However, with the chip shortage and the recall, it been in the market for a 2022 Bolt EUV for months because I wanted to make the switch to electric. However, with the chip shortage and the recall, it’s going to be awhile before that’s available. So I found a used 2021 Bolt here. I asked if it was impacted by the recall and they told me it was not, it was perfectly safe as long as I only didn’t charge it beyond 90%. We did everything ahead of time and just asked that the car be charged when we got there so I could see the battery worked and take it for a test drive. Not only was it not charged at all, they told me they had no idea how to charge it and had to send it somewhere else. But offered to send it there and have it charged and deliver it to me the next day. Something just felt off, so after the test drive and in talking to my wife, we walked away. Much too big of an investment to make somewhere you can’t trust. So, on the way home from our 2+ hour drive, I called another dealer and they were not only shocked but disgusted that they would be willing to sell this vehicle. Going on to tell me that GM is not only recalling all of them, but they’re actively trying to buy them back. They also failed to tell me that GM was asking folks not to charge them near their homes, and not to charge them unattended. I went elsewhere and bought another brand of EV. I would absolutely never step foot in this place - it took me contacting GM before entry even took the car off the internet for sale. Not only would I never step foot in this place, I’d avoid all of the Whalberg dealerships if this is how they do business - I’m still stunned a place is so slow, even with the industry’s issues that they’d be willing to put me and my family at risk without even giving us a warning. Disgusting. More

New ride John Zevosek was great at finding the vehicle we wanted. The Firment dealership people are all very friendly and helpful. Servixe dept is one of tje John Zevosek was great at finding the vehicle we wanted. The Firment dealership people are all very friendly and helpful. Servixe dept is one of tje best we have dealt with. The whole place treats you with respect, as if you were family. More

Title transfer Everything was well at the dealership except title transfer it Is a pain I was expecting the dealership to have my car plates and title for my car fo Everything was well at the dealership except title transfer it Is a pain I was expecting the dealership to have my car plates and title for my car for Michigan since that's Where I was fromwhy and not that I have do all the running around To have it done total disappointed with that More

Buy a New Vehicle Buy my new vehicle at Joe Friment Chevrolet was made very easy by my sales person T.J. Maderitz once the verbal agreement was made their were no Buy my new vehicle at Joe Friment Chevrolet was made very easy by my sales person T.J. Maderitz once the verbal agreement was made their were no changes made when I showed up up purchase my new vehicle it made the buy of a new vehicle a pleasant experience. , as I live out side of the area More

walked in, asked about a car, no hassle I recently purchased a used car here after driving by and seeing it. the sales folk were really nice and very passive. After agreeing to buy the vehic I recently purchased a used car here after driving by and seeing it. the sales folk were really nice and very passive. After agreeing to buy the vehicle, they even stayed late to accommodate my work schedule. More

good dealership to work with T.J did an awesome job getting into my fiesta st he was prompt and quick to answer my questions and never gave me the run around at any point. very ea T.J did an awesome job getting into my fiesta st he was prompt and quick to answer my questions and never gave me the run around at any point. very easy to talk to and just a nice guy. More