Mark Sweeney Buick GMC - Service Center

Please read the letter that I emailed Mark Sweeney but did not receive a response. December 1, 2024 Dear Mr. Sweeney, During the week of November 11, I called your service department to schedu did not receive a response. December 1, 2024 Dear Mr. Sweeney, During the week of November 11, I called your service department to schedule an oil change for my son and spoke with Kari (Unsure of the spelling, my apologies) and she set up an appointment for Friday, November 15 at 9:15 a.m. I made it clear to Kari that Conor was only to get an oil change when he came to the dealership. My husband is a veteran technician for a GMC dealership in Toledo and typically completes all of his maintenance. However, we were planning a trip to Virginia and Conor required an oil change. My husband told me to call a dealership and schedule the oil change before our trip. We wanted Conor to have it done as he was going to be driving by himself and meeting us there. When I spoke to Conor and let him know when his appointment was I made it clear to him that he was only supposed to get an oil change and if he needs anything to call his dad. Conor arrived, asked for an oil change and proceeded to wait for his car. When he got the bill he was a little disturbed because he didn’t know the cost was going to be $112.18. Conor was very upset but paid the bill very unsure as to why it was that much when he was supposed to get just an oil change. I called him later in the day and asked him what he paid then asked him to take a photo of the receipt. I was very confused as to why, when I asked Kari for just an oil change, did he receive additional service that he did not need nor requested. I then sent the photo of the receipt to my husband. The first thing my husband did was call the Service Manager, Kyle. He left a message for Kyle and he did return his call. Jon, my husband, did ask him why Conor was charged for the additional services. Kyle spoke to the person that wrote Conor up and he said that Conor requested those additional services. That is quite the lie. My son wouldn’t know what to ask for unless we told him this is why I told him to ask for nothing but an oil change. My husband works on his car. He has never looked at the options available. On the receipt, the technician used an extra quart of oil. The document to look up for my son’s 2017 Chevy Cruze is 4670693. Typically, the parts department rounds the amount of oil up to the next quart. The above document number states that the car takes 4.3 quarts of oil. Not only did they round up, but they added a quart. This would be considered fraud. You are not supposed to do this! My question is did you just do this to my son because he is a young college student or do you do this to everyone? I know the dealership my husband works for does not do this because it IS fraud! When Jon spoke with Kyle he said he would be willing to reimburse only 10 dollars for the tire rotation because Conor “requested” the additional services. Kyle said that they would reimburse the $10.00 and as of today, they have not done so. It has been too long to wait for this reimbursement. I am requesting that you reimburse everything that has been charged. The total charged was $112.18. Thank you for taking the time to read this. I look forward to hearing from you. My number is . You can also call Jon at . Sincerely, More

Excellent diagnostics to find source of a concerning intermittent knocking sound…bingo …car is 12 years old….replacement parts ordered and vehicle declared safe to drive till tie rods arrive from Memph intermittent knocking sound…bingo …car is 12 years old….replacement parts ordered and vehicle declared safe to drive till tie rods arrive from Memphis! Jack! More

Purchased over 20 cars (Buicks and GMC Trucks and Yukons) from dealer over the last 20 years. Best service. No haggling just best deal from the beginning. Quick in and quick out. Service department is to from dealer over the last 20 years. Best service. No haggling just best deal from the beginning. Quick in and quick out. Service department is top notch. Always available. Appointments are kept and if necessary a loaner car is available. Will not go anywhere else. More

Mark Sweeney Buick GMC did a good job with my oil 🛢 change. They also checked ✔️ my other fluids in my car.Thank you. I may need my tires checked for slow leaks. Thanks again. change. They also checked ✔️ my other fluids in my car.Thank you. I may need my tires checked for slow leaks. Thanks again. More

Austin did a great job for a good price. My truck was cleaned and serviced above expectations! My truck was cleaned and serviced above expectations! More

Took my car in to be serviced in addition to fixing a tire that had a nail in it. I spoke with them prior to the work being done and again after their assessment. Informed them that I recently lost my h tire that had a nail in it. I spoke with them prior to the work being done and again after their assessment. Informed them that I recently lost my husband and to please be transparent with me since this was his area of care and I didn’t want to be taken advantage of. Twice I mentioned that the tires were only about a year old. I was told the tire needed to be replaced at a charge of $300. I later found out the tires were under warranty from Tire Discounter . When I called the service department to voice, my concern about their lack of transparency…especially in light of my previous conversations with them ..I was pretty much told “sorry about your bad luck” I understand that it was ultimately my responsibility to be aware of these things, but a little humanity would have been nice in the situation that I explained to them. They are the professionals and I’m sure they know that those tires were still under warranty. Even a complementary oil change would’ve helped ease the pain. More

So glad to see Kyle back on board and Jack, as always, is a prince. a prince. More

Service department friendly and work performed in as promised time. This is my second vehicle from Mark Sweeney GMC. I’ll be back again. promised time. This is my second vehicle from Mark Sweeney GMC. I’ll be back again. More

Consistently honest and trustworthy, have great faith in the Sweeney family service. The flow of service delivery is always great. the Sweeney family service. The flow of service delivery is always great. More

Called on Friday for Monday Appointment. Spoke with Alex and told him I was leaving town the next day......he took the time to work me in the schedule for Monday. All work was done quickl Spoke with Alex and told him I was leaving town the next day......he took the time to work me in the schedule for Monday. All work was done quickly and correctly. Thanks More