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Mark McLarty Toyota

North Little Rock, AR

3.4
1,137 Reviews
The All-New Mark McLarty Toyota understands your standards as a car buyer are high, so we dedicate ourselves to meet and exceed those standards with quality customer satisfaction. We are honored to serve residents of Little Rock, Benton, Sherwood, Hot Springs, North Little Rock, Conway, Searcy, Pine Bluff, Cabot, Maumelle, Marche, & Jacksonville. When you walk into our dealership, rest assured our trained staff will go above and beyond to uphold the Mark McLarty Standard. Formerly known as North Point Toyota, we are setting a precedent to uphold the values of the McLarty Automotive Group. We are ingrained with the Little Rock Community, from Breast Cancer Awareness, Supporting the Troops, back to school donations; our goal is to support our community, because we realize and appreciate that without the support of our community, nothing would be possible. We look forward to hearing from you and earning your business.
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4336 Landers Rd

North Little Rock, AR

72117

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Showing 1,137 reviews

June 15, 2018

new tire I had a blowout. McClarty was quick to get a new tire and replace it. They were highly professional. My car was dropped off and fixed within a coup More

by JOHN-PRATERMUSIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie McDonald
Jun 15, 2018 -

Mark McLarty Toyota responded

John, thank you for the positive feedback! We are happy to hear you had a great service experience while getting a new tire for your vehicle! We appreciate you and your business!

June 15, 2018

Avoided doing it right I brought my wife’s car in for regular maintenance. Non reimbursement on paid maintenance warranty. Car wash broken. Excessively expensive. Asked for More

by DAVIDEDWARDS61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Some young lady in service. Pleasant - but I’m not happy with outcome
Jun 15, 2018 -

Mark McLarty Toyota responded

David, we sincerely apologize for your experience. We will alert our management team of this situation and investigate further. We do appreciate your honest feedback, as we strive for quality customer service. Again, we are sorry for the inconvenience this has caused.

June 15, 2018

Great Customer Service Customer service is a major priority for me. They filled my tire with nitrogen, as requested, and recommended that I come back and have it checked if More

by Deb'D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis, Ryan Perkins
Jun 15, 2018 -

Mark McLarty Toyota responded

Thank you so much for the positive feedback, Deb! We are glad to know you had a great customer service experience with our team! We appreciate you and your business!

June 15, 2018

McLarty Toyota is the best The service was quick and good. The atmosphere in the service waiting room is great and the free water and popcorn and coffee are a nice touch More

by LSFSOC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The atmosphere in the waiting room for service is really nice. The water and popcorn are a nice touch
Jun 15, 2018 -

Mark McLarty Toyota responded

Thank you for the positive feedback! We are happy to hear you had a great service experience with our team! We appreciate you and your business!

June 15, 2018

Great customer service For me, when doing business, customer service is a top priority. From the people in the sales Dept to the service Dept, they seem to genuinely care More

by Jac’ee
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
BJ Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Riner, April Daniels
Jun 15, 2018 -

Mark McLarty Toyota responded

Thank you so much for the positive feedback, Jac'ee! We are glad to know you had a great customer service experience with us! We appreciate you and your business!

June 14, 2018

Expression of experience of service Staff was very freindly, informitive, patient .made my experience very comfortable most relaxing.i left happy and still am i love my vehicle "Thank" s More

by BELLJESSIE789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kentrell Cannon
Jun 14, 2018 -

Mark McLarty Toyota responded

Thank you for the positive feedback! We are glad to hear you had a great experience with us! We appreciate you and your business!

June 13, 2018

False Words Awesome salesman but... Finance dept did not keep their word. Cost us a lot of money. Repeat customer that will never do business here again! More

by denny3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Stokez, Larry Parks, Kentrell Cannon
Jun 13, 2018 -

Mark McLarty Toyota responded

We are very sorry to hear you had a less than exceptional experience with us. We will send your review to our management team to investigate the situation. We do appreciate the honest feedback, as we strive for quality customer service. Again, we sincerely apologize for your overall experience.

June 13, 2018

Great job and very courteous I did not have to wait very long at all for a service advisor. I explained the nature of my visit and was shown where the waiting room was where I cou More

by Mamajo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie McDonald - service advisor- for the service rating I give him a 10.
Jun 13, 2018 -

Mark McLarty Toyota responded

We are so glad to hear your service experience was excellent! We appreciate your positive feedback! Thank you again for your business!

June 13, 2018

Just average It would be nice to have some free can sodas and bottled water. The pop corn was all gone, no one took interest in refilling. The TV was off and no re More

by SCOTT.CARPENTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember who helped me, but she was good.
Jun 13, 2018 -

Mark McLarty Toyota responded

Scott, thank you for your honest feedback about your service experience with us! We appreciate you and your business!

June 13, 2018

Great Treated my family great My oil change for 2 cars took less then 45 minutes. We were able to walking around the car lot with great proud because of ou More

by ANT18JAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BJ Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Barton
Jun 13, 2018 -

Mark McLarty Toyota responded

We are happy to hear you had an awesome customer service and great experience with us! We appreciate the positive feedback! Thank you for your business!

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