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Mark McLarty Toyota

North Little Rock, AR

3.4
1,137 Reviews
The All-New Mark McLarty Toyota understands your standards as a car buyer are high, so we dedicate ourselves to meet and exceed those standards with quality customer satisfaction. We are honored to serve residents of Little Rock, Benton, Sherwood, Hot Springs, North Little Rock, Conway, Searcy, Pine Bluff, Cabot, Maumelle, Marche, & Jacksonville. When you walk into our dealership, rest assured our trained staff will go above and beyond to uphold the Mark McLarty Standard. Formerly known as North Point Toyota, we are setting a precedent to uphold the values of the McLarty Automotive Group. We are ingrained with the Little Rock Community, from Breast Cancer Awareness, Supporting the Troops, back to school donations; our goal is to support our community, because we realize and appreciate that without the support of our community, nothing would be possible. We look forward to hearing from you and earning your business.
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4336 Landers Rd

North Little Rock, AR

72117

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Showing 1,137 reviews

June 20, 2018

Had an appointment and still took 3 hours- We had an appointment and unfortantely had to wait 3 hours. This is the second time- normally this would not be a concern, but I am handicapped & fig More

by DAVEJENN6295
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randell- salesman... knows me by name including my whole family who I referred up there to buy a vehicle.
Jun 20, 2018 -

Mark McLarty Toyota responded

Dave, we sincerely apologize for your wait during your service visit. We will alert our management of this situation and investigate further. We do strive for quality customer service and appreciate your honest feedback, as it helps us grow in the future. Again, we are sorry you had a less than exceptional experience with us.

June 20, 2018

Sienna Oil Change Although the wait time was a little long, I was very impressed with the customer service provided by Mary. She kept me informed of the status of my s More

by RGSTEW23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Burlison
Jun 20, 2018 -

Mark McLarty Toyota responded

We are glad to hear you had a great customer service experience while waiting for your vehicle! We appreciate your positive feedback! Thank you for your business!

June 20, 2018

Accomplished service. Took a bit long, even with appointment, it took over 2 hours for a maintenance service. Tire & wiper blade had to be ordered, it is a standard tire f More

by DEBORAH.GRIFFITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Swafford
Jun 20, 2018 -

Mark McLarty Toyota responded

Deborah, thank you so much for the positive feedback! We are glad to know you had an overall good experience with us! We appreciate you and your business!

June 20, 2018

Oil change tire rotation Service was terrible. I had to search out someone to help me. Seemed like I was an inconvenience. Service personnel didn’t want to get out of chair. More

by DANTHEMAN2087
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Swafford
Jun 20, 2018 -

Mark McLarty Toyota responded

Dan, we sincerely apologize for your service experience. We are forwarding you review to our management team to investigate the situation further. We do strive for quality customer service and appreciate your honest feedback, as it helps us grow in the future. Again, we are sorry to hear you had a less than exceptional experience with us.

June 20, 2018

Great Service appointment My service visit was so efficient and trouble free. Thanks so much for your concern for my time. So that's what "jiffy" means. I'll spread the word. More

by marvin_love1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Bundy, Mary Burlison
Jun 20, 2018 -

Mark McLarty Toyota responded

Marvin, thank you for the positive feedback! We are happy to hear you had a great service experience with us! We appreciate you and your business!

June 20, 2018

Could have bought new I wanted a certain payment a month. For my payment I could have gotten a new car. The finance said I had to take extra warranty if I got gap. I alr More

by BRANDIJ498
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristin Clark, Russell Comstock, Lex Woodard
Jun 20, 2018 -

Mark McLarty Toyota responded

Brandi, we sincerely apologize for your experience with us. We will alert our management team of this situation and investigate it further. We do strive for quality customer service and appreciate your honest feedback. Again, we are sorry for the confusion this has caused.

June 20, 2018

I purchased a 2018 Toyota Camry I definitely had a pleasant experience during my recent purchase. Friendly experience with sales manager Lex Woodard. I will definitely become a repea More

by sheepdogelite88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Comstock, Lex Woodard
Jun 20, 2018 -

Mark McLarty Toyota responded

Thank you for the positive feedback! We are happy to hear you had a pleasant car-buying experience with us! We appreciate you and your business!

June 20, 2018

Service Work done quickly with no wait and in a professional manner Came in for the 10,000 mile service and was pleased with everything that was done W More

by RDIG77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Swafford
Jun 21, 2018 -

Mark McLarty Toyota responded

We are happy to hear you had a great experience! We appreciate you and your business! Thank you for sharing your positive feedback with us!

June 20, 2018

Making it right Fixing a 21 year old vehicle can be a challenge which the service team at McLarty always masters. I am always satisfied with treatment and service. More

by RON.LANOUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Love
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Swafford
Jun 20, 2018 -

Mark McLarty Toyota responded

Ron, thank you for the positive feedback! We are happy to hear our service team was able to help take care of your vehicle! We appreciate you!

June 20, 2018

RAV4 For Daughter This is the second new vehicle we have bought from Kami. He provides outstanding customer service and is someone I really trust. He saved us a lot o More

by RGSTEW23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kami Rounaghi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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