Mark McLarty Toyota

I had 8:00 appointment I had an 8:00 a.m. appointment for an oil change and tire rotation. Arrived at service dept at 7:50 a.m. At 9:10 a.m. my car had still not even been I had an 8:00 a.m. appointment for an oil change and tire rotation. Arrived at service dept at 7:50 a.m. At 9:10 a.m. my car had still not even been taken to the back. Nick Harper was the person I was dealing with and he told me the car in front of me had a 7:45 appointment and they were just now finishing him up so they would finish with me in about an hour! This was at 9:10 and I arrived 10 minutes early for an 8:00 appointment. He kept giving me excuses about not having enough people working, etc. That's not my problem. I went to the trouble to make an appointment because I had a meeting at work at 10:30 that morning! His manager did step in and was VERY nice and actually comped my service. He was very apologetic. When my car was finally finished, I asked Nick if my tires had been rotated and the air pressure checked because my light on dash said I had a low tire. "Oh yes ma'am. All checked and filled." No it wasn't. I had to stop on my way to work and put air in my tire. I was 5 minutes late for my 10:30 meeting at work from an 8:00 appointment for simple oil change and tire rotation. Nick was a nice guy and all but.... Then he asked me to be sure to give him all tens in the survey for my service visit! More

Toyota Care 5000m In and out as fast as possible! This is definitely THE dealer to buy from if you want fast and professional care after the sale! In and out as fast as possible! This is definitely THE dealer to buy from if you want fast and professional care after the sale! More

2018 Rav4 Sales staff had to work hard to get a deal I felt comfortable with but he hung in there. Was glad they financed through Toyota rather than some unknow Sales staff had to work hard to get a deal I felt comfortable with but he hung in there. Was glad they financed through Toyota rather than some unknown credit union More

Service Excellent service writer (David Swiffard). Explained everything in great detail. He was very friendly he was very familiar with my vehicle. Very sati Excellent service writer (David Swiffard). Explained everything in great detail. He was very friendly he was very familiar with my vehicle. Very satisfied with personnel. More

Personal, Speedy Service This is the fourth time I have used the service department and I plan to go back. They have always been courteous, explained problems and charges well This is the fourth time I have used the service department and I plan to go back. They have always been courteous, explained problems and charges well, assisted me with insurance when needed, and worked on my vehicle quickly. Now this is not to infer that my vehicle is in constant need of repair. Quite the opposite, my Toyota is reliable with almost no issues. Most visits are for routine maintenance. More

Best Dealership Experience! After walking out of four different dealerships, I was already frustrated when I walked into McLarty Dealership. They were AWESOME! Hong helped us loc After walking out of four different dealerships, I was already frustrated when I walked into McLarty Dealership. They were AWESOME! Hong helped us locate the vehicle we were looking for, showed us a couple of other options and helped us efficiently work through the decision process. He was highly professional, honest and knowledgeable. When he didn’t know the answer to one technical question about the vehicle, he went and located someone who did. This was a wonderful experience start to finish. More

Great experience. Lex Woodard was wonderful, he contacted me via a text and we were able to get some of the details done prior to me arriving at the dealership. No hagg Lex Woodard was wonderful, he contacted me via a text and we were able to get some of the details done prior to me arriving at the dealership. No haggling over details, deal was made and signed and we were all happy. More

Great service Kristen did an amazing job! She dealt with my hard to deal with husband very professionally and courteous. I will send my friends to her. Mrs. Long Kristen did an amazing job! She dealt with my hard to deal with husband very professionally and courteous. I will send my friends to her. Mrs. Long More

Scheduled an oil change After having to reschedule an oil change due to overbooking, I was given a free oil change. Wait time was less than 45 min. i appreciate the service After having to reschedule an oil change due to overbooking, I was given a free oil change. Wait time was less than 45 min. i appreciate the service I received after having to come back and making a second trip. Scheduler needs to be aware of openings and number of workers available before scheduling to many at one time. More

Pleasantly surprised I stopped taking my wife’s car to this service department several years ago when it was still North Point due to poor customer service. Her car just h I stopped taking my wife’s car to this service department several years ago when it was still North Point due to poor customer service. Her car just hit 100k miles, so it was time for some preventative maintenance. I tried to make an appointment online, but the website appointment scheduling system was inop. Called on the phone, and no one answered at 8:30am. Left a message, and didn’t get a call back. Called the next day and got the main operator who transferred me to the service department—again no answer and left a message. Still no callback. Decided to just take it in. Nick was my service advisor, and did a great job from beginning to end. The work on my car was completely quickly and thoroughly, with no additional pressure to accomplish anything that wasn’t necessary. If they can fix the scheduling issues and phone system problems, they’ll get 5 stars from me. Will definitely go back. More