Back

Mark McLarty Ford - Service Center

Little Rock, AR

not yet
rated
517 Reviews

517 Reviews of Mark McLarty Ford - Service Center

Sort by
September 07, 2018

Excellent service Our service coordinator (Nicole) did a great job keeping us informed and going through the process. I especially appreciated Nicole the night before I More

by Mike Hazelwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2018 -

Mark McLarty Ford responded

Mike, we are very happy to hear you had an excellent service experience with Nicole and our team! We do appreciate you and your business! Thanks again!

September 07, 2018

Warranty taillight In and out in the amount of time I was told. Salesman Justin was very knowledgeable and helpful. The good service was refreshing and I will be using t More

by HAWGSTEW218
Recommend Dealer
Yes
Employees Worked With
Justin Habel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2018 -

Mark McLarty Ford responded

We are happy to know you had a quick and overall good service experience with Justin and our team! We appreciate you! Thanks again for your business!

September 05, 2018

Awesome service Any time I take my car in they are very pleasant. They always have refreshments and snacks while you wait. They are very knowledgeable of what's going More

by LYNETTE.HAMPTON83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee Moore, Bob Woller, David Mitchell, Willie Chester, Michael Betts, Derrick Reed, Courtney Guy, James Williams
Sep 05, 2018 -

Mark McLarty Ford responded

Thank you so much for the kind words and positive feedback! We do appreciate you and your business! We are happy to know you had an awesome service visit again! Thanks!

September 04, 2018

Top Notch Service. I recently purchased my first American made vehicle. I have always purchased Foreign made vehicles in the past. When I first saw the Lincoln Continen More

by ANGELAPIPKIN66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2018 -

Mark McLarty Ford responded

Angela, thank you so much for the positive feedback! We are glad to know you had a great car-buying experience with Allen and our team! We hope you enjoy your new Lincoln! Thanks again for your business!

September 04, 2018

Fast service Courteous, fast and thorough service. I'm always told what was found during the service process. I would return again for service. They do a great More

by YDFRAZIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2018 -

Mark McLarty Ford responded

Thank you so much for the positive feedback! We are very happy to hear you had a great great overall service visit with our team! We do appreciate you! Come back and see us!

September 04, 2018

Rude, no communication from them I found them unprofessional, rude coworkers on speaker that we as customers could hear, rude service advisors.. no contact what so ever as to status o More

by KS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sep 04, 2018 -

Mark McLarty Ford responded

We are very sorry to hear you had a less than exceptional experience with us. We do strive for quality customer service and will alert our management team of your review to look into further. If you would like to reach out to Tami Dick, our Customer Relations Manager, her phone number is 501-955-5342 or email tdick@mclartyauto.com. We do appreciate your honest feedback and again sincerely apologize for the frustration this has caused.

September 04, 2018

Disappointed Just about every experience I have had with this service department has not gone well... I was truly hoping for a better experience this time. More

by JAndrews
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Allen Buck
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Wilson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2018 -

Mark McLarty Ford responded

We are very sorry to hear you had a less than exceptional service experience this time. We do strive for quality customer service and will send your review to our management team to investigate the situation. We appreciate your honest feedback, as it helps us improve. However, if you would like to reach out to our Customers Relations Manager, Tami Dick, her phone is 501-955-5342 or email tdick@mclartyauto.com. Again, we sincerely apologize for your experience.

September 03, 2018

Great Service We have always had a good experience here. s Staff is friendly and thoughtful. They aniticipant your needs before you ask. Highly recommend the ser More

by DJONES
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Allen Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2018 -

Mark McLarty Ford responded

We are happy to know you had a great service experience with our team! We do appreciate you and your positive feedback! Thank you again for your business!

September 03, 2018

Service is always good Needed my car serviced but also needed to be out in time for another apointment. Completed in plenty of time to pick up my mother in west LR and get h More

by PAMLOUM2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Habel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2018 -

Mark McLarty Ford responded

Pam, thank you so much for the great feedback! We are happy to know you had an overall good service experience with our team and that it was done in a timely manner! We appreciate you and your business!

August 30, 2018

Great experience Came into dealership to have MKX serviced & ended up driving away with a new 2018 MKX. Although I did not know for certain that I would trade, the sal More

by LEDTOZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Lay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Reed
Aug 30, 2018 -

Mark McLarty Ford responded

Thank you for sharing your positive feedback with us! We are glad to know you had a great service and sales experience with our team! We hope you enjoy your new 2018 MKX! We do appreciate you and your business! Thanks again!

...
27
...