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Mark McLarty Ford - Service Center

Little Rock, AR

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517 Reviews

517 Reviews of Mark McLarty Ford - Service Center

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October 17, 2018

Needed key made Service good. Sales horrible!!! Would never recommend for sales!!! Sales horrible. I bought extras insurance upholstery etc and no could help and no More

by djschafer113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Habel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2018 -

Mark McLarty Ford responded

We are very sorry to hear you had a less than exceptional experience with our sales team. We will alert our management team to look into the situation further. We do strive for quality customer service and appreciate your honest feedback. We are happy to know you had a good service experience though. If you would like to reach out to our Customer Relations Manager, Tami Dick, her email is tdick@mclartyauto.com or phone 501-955-5342. Again, we sincerely apologize for your experience.

October 16, 2018

Regular Service Another good experience getting service on my Ford Focus. Friendly staff. Nice facility. Quick service. I didn’t need an appointment. They got me in a More

by doughallrdh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Habel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2018 -

Mark McLarty Ford responded

We are pleased to know you had another good experience with our service! Thank you for sharing your positive feedback! We appreciate you and your business, come back and see us!

October 16, 2018

My first service Fast service with friendly staff from the service technician to the cashier. Clean waiting area with free refreshments and snacks made my wait bearabl More

by JLang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hosea Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2018 -

Mark McLarty Ford responded

Thank you for the positive feedback! We are happy to know you had a great overall first service experience with us! We do appreciate you and your business! Thanks again!

October 15, 2018

Service Great people to deal with. Always helpful and friendly with a smile. Great place to have a cup of coffee and a snack while waiting. More

by MWL66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Habel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2018 -

Mark McLarty Ford responded

Thank you for the positive feedback! We are very happy to know you had a great service experience with our team! We do appreciate you and your business! Thanks again!

October 15, 2018

Thanks 🙏 they found a way to help me Awesome 👏 They just don’t give up until they help you.thank you Nicole !!! Brandon the technician was awesome thanks to y’all all awesome !!!!thanks More

by RHARVERY1810
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nicole Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon the technician , Lee Moore, David Mitchell
Oct 15, 2018 -

Mark McLarty Ford responded

Thank you for the positive feedback! We are happy to know you had a great experience with us! We do appreciate you and your business!

October 12, 2018

WIFI (Wish Is Found it Sooner)! McClarty Ford Service Dept. After too many Bad Experiences at the Wrong Ford Dealership, it has been a Blessing to have Y’all in my Corner. Can’t say More

by BLAINEHOUSER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tia McLoud
Oct 12, 2018 -

Mark McLarty Ford responded

Blaine, thank you for the positive feedback! We are happy to know you had a great service experience with our team during your visit and we were able to repair your window too! Thanks again for your business! We do appreciate you!

October 12, 2018

Service without an appointment I appreciated the prompt service I received even though I had no appointment. From the time I was met when my graddaughter had just called and Nicole More

by DRWTEXAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Showna was very friendly and helpful at checkout.
Oct 12, 2018 -

Mark McLarty Ford responded

Thank you for the positive feedback! We are glad to know you had a great service visit with Nicole and our team! We do appreciate you and your business! Come back and see us!

October 12, 2018

Lincoln first Service Great job, Justin went out of his way to make sure my vehicle was serviced correctly and the initial corrective actions were taken care of . Really a More

by EGPEREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Lay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Habel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2018 -

Mark McLarty Ford responded

Thank you for sharing your positive feedback with us! We are very pleased to know you had a great service experience with Justin! Thanks again for your business! We appreciate you!

October 12, 2018

Schedule maintenance, with some recalls Expeditiously got services finished. Excellent customer lounge for extended services. Personal contact with the representative is a welcome touch. Th More

by JANDJFLAKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Habel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2018 -

Mark McLarty Ford responded

Thank you for the positive feedback! We are happy to know you had an excellent customer service with our team! We do appreciate you and your business! Thanks again!

October 12, 2018

Awesome Customer Service We recently moved to Arkansas and this was our first time visiting the dealership for routine maintenance. The service department went above and beyo More

by Debsbugs
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Glenn Zumbaum
Oct 12, 2018 -

Mark McLarty Ford responded

Thank you for the positive feedback! We are glad to know you had an awesome customer service experience with our team! We do appreciate and your business! Come back and visit us!

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