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Mark McLarty Ford - Service Center

Little Rock, AR

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517 Reviews

517 Reviews of Mark McLarty Ford - Service Center

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October 19, 2018

Recall Great enjoyed working with them they were very helpful polite good attitude and professional staff very good too my needs and what would make me happy More

by Mrs stanley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso Guevara, Lee Moore, Derrick Reed
Oct 19, 2018 -

Mark McLarty Ford responded

Mrs. Stanley, thank you for the positive feedback! We love to hear you had a great service experience with our team! We appreciate your business! Thanks again!

October 19, 2018

I got in quickly and car was service and back on the road. An unexpected necessary service. Traveling for family illness. Experienced great service in a timely manner. I believe the gentleman 's name was Alle More

by BOBBIANDMARSHALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2018 -

Mark McLarty Ford responded

Thank you for the positive feedback! We are happy to know you had a great and overall quick service experience with our team! We do appreciate you! Come back and see us!

October 19, 2018

Always great service! I had a problem. Brought my car in explained what was going on they took me home because was going to be a little wait. Kept me informed of progress & More

by BARBARA.BARROWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Zumbaum
Oct 19, 2018 -

Mark McLarty Ford responded

Barbara, thank you for the positive feedback! We are happy to know you had a great service experience and our team was able to fix the problem! We do appreciate you! Come back and see us!

October 19, 2018

Service on my Lincoln I recently took my Lincoln MKZ in for routine service. The service representative was great and the service was awesome. This is the second time I hav More

by BELLIS53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tia McLoud
Oct 19, 2018 -

Mark McLarty Ford responded

Thank you for the positive feedback! We are happy to know you had a great service experience with our team! Thanks again for your business, we appreciate you!

October 18, 2018

Oil change & Recall repair Glenn provided top-notch service. I called Wednesday afternoon, and asked if I could drop my truck off early Thursday morning. I explained that I wo More

by SMDONOHOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn (Shop foreman?)
Oct 18, 2018 -

Mark McLarty Ford responded

Thank you for the positive feedback! We are happy to know you had a great service experience with Glenn and our team! We do appreciate you and your business! Come back and see us soon!

October 18, 2018

Very positive experience They were friendly and helpful .they were ready for us. Had a loaner for us. Washed our car after servicing it. Would highly recommend the dealer. More

by Country gentleman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Habel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2018 -

Mark McLarty Ford responded

Thank you for the positive feedback! We are happy to know you had a very good experience with our team! We do appreciate you and your business! Thanks again!

October 18, 2018

Well taken care of The service center at Mark McLarty is always great! They are always polite, make sure you know what is going on with your car, and ask before they do More

by A Sik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2018 -

Mark McLarty Ford responded

Thank you for the positive feedback! We are happy to know you had a great service visit with our team! We do appreciate you and your business! Come back and see us!

October 18, 2018

prices .to high prices too high for flushes tranny & radiator transaxle having it done some place else..COME DOWN ON PRICE YOU'LL GET MORE BUSINESS! CHARGED $15.00 f More

by FLARE316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Glenn Zumbaum
Oct 18, 2018 -

Mark McLarty Ford responded

We sincerely apologize for your experience with us. We do strive for quality customer service and will alert our management team of this situation. We do appreciate your honest feedback, as it helps us in the future. If you would like to reach out to our Customer Relations Manager, Tami Dick, her email is tdick@mclartyauto.com or phone 501-955-5342. Again, we are very sorry for the frustration this has caused.

October 17, 2018

Superior service! Excellent service! They listened to my concerns and resolved all issues in a timely manor! Furnished me a excellent truck to drive and never once aske More

by NEOSPREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2018 -

Mark McLarty Ford responded

Thank you for the positive feedback! We are glad to know you had an excellent service experience with our team and we were able to resolve all the issues regarding your vehicle! Thanks again for your business! We do appreciate you!

October 17, 2018

rude and took forever to find problem and fix problem Some of the employees are downright rude. Very accusatory and when you go into the service area, some people will just walk by you and not speak a wor More

by ALISON.JOYNER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Allen Buck
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know several names , Tia McLoud, Lee Moore
Oct 17, 2018 -

Mark McLarty Ford responded

Alison, we sincerely apologize for your experience with us. We do strive for quality customer service and will alert our management team. If you would like to reach out to our Customer Relations Manager, Tami Dick, her email is tdick@mclartyauto.com or phone 501-955-5342. Again, we are very sorry to hear you had a less than exceptional experience.

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