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Mark McLarty Ford
Little Rock, AR
815 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 815 reviews
September 22, 2011
Jerry helped me find a vechicle that I could trade up to and helped me when my credit score was not the greatest, but he did find a car I could do and work with,,he kept lQQking for something and found it,, and helped me when my credit score was not the greatest, but he did find a car I could do and work with,,he kept lQQking for something and found it,,A BIG thankyou for that..the lady that did my paper work was not the friendliest, but I did work around her,,but found in general all others were great and friendly and always was there to help me..Jerry also went above board to help me when time wad running short to get granddaughter and gave us a loaner to get her.. and that shows he cared//thankyou northpoint for all the great help.. diAnne krebill More
by dianneblueb
Employees Worked With
Jerry Bonds
September 15, 2011
The guys were courteous, professional, and helpful at all times. I highy recommend them. I enjoyed the orientation which taught me about my new car. times. I highy recommend them. I enjoyed the orientation which taught me about my new car. More
by Verma Jones
Employees Worked With
Jesse Honeycutt, Courtney Guy, Grant Opitz
September 10, 2011
My kids had just bought a used car for $7,000. Less than 30 days after the 30 day warranty expired, the transmission went out and now the kids have to come up with $2,000 to get the car back. They don't ha 30 days after the 30 day warranty expired, the transmission went out and now the kids have to come up with $2,000 to get the car back. They don't have it. I think this is unfair and not very customer service oriented. They should have at least offered to pay for 1/2 of the bill since they had just sold them the car. If I bought a car for that amount of $, I would expect it to be in proper working order for several months, at least. More
by barbsta
Employees Worked With
Unknown Name
August 09, 2011
The customer service at Northpoint Ford in general really sucks. They are a mega-dealer and treat customers as such. Once they have your money then you're on your own.... Rich Whitaker is just a typical car sucks. They are a mega-dealer and treat customers as such. Once they have your money then you're on your own.... Rich Whitaker is just a typical car salesman. You get the lip-service, but no action. He won't return phone calls or do much else once you've made your purchase..... Was also told the vehicle I bought was "Ford Certified" and was given a blank checklist that they supposedly have gone through in the service department. Obviously that had not happened. Both window door motors in the front were dragging, the AC was not blowing cold, & the windshield leaked when it rained.... More
by HillVan
Employees Worked With
Rich Whitaker
August 19, 2010
I went to the dealership on Saturday morning (8/14/2010)for an oil change and tire rotation on my 2007 Ford Escape. I was met in the service department by Richard Whitaker inquiring if I was in (8/14/2010)for an oil change and tire rotation on my 2007 Ford Escape. I was met in the service department by Richard Whitaker inquiring if I was interested in a new vehicle. I had not planned on purchasing a vehicle that day, but left the dealership in a beautiful White 2010 Ford Edge! Beautiful vehicle...Thanks to Richard for making that happen!! Could not be happier and have already referred a friend to him. More
by Jhalsell
Employees Worked With
Richard Whitaker
