Mark Mazda

Educational Was very informative with no hassel service.I got the car I wanted joseph was great and very professional work with joseph perez if you want a fun a e Was very informative with no hassel service.I got the car I wanted joseph was great and very professional work with joseph perez if you want a fun a easy experience More

Awesome It was all about me. Joe had answers to all my questions. Everybody was so friendly it felt like family. I highly recommend this place and Joe It was all about me. Joe had answers to all my questions. Everybody was so friendly it felt like family. I highly recommend this place and Joe More

very happy with my salesman and the dealership i have had my car for over 6months and i love it..joseph perez was very helpful and courteous to my needs and i will continue doing business with them i have had my car for over 6months and i love it..joseph perez was very helpful and courteous to my needs and i will continue doing business with them. More

True car. Pricing NOT Went in with my true car.pricing certificate, and both salesman and manager said they never heard of such a thing. Ended up having to argue. Their fin Went in with my true car.pricing certificate, and both salesman and manager said they never heard of such a thing. Ended up having to argue. Their finance guy tries to add so much extra garbage to the cost of your vehicle without even remotely.explaining the cost. He acts like he's discussing your warranty and maintenance that comes with the vehicle. If I did not already have my calculations done, I might have been scammed. complete sleaze here. More

Never had a better experience while purchasing a new car. James did everything possible to ensure that I got my vehicle at a great price. James did everything possible to ensure that I got my vehicle at a great price. More

I've been shopping for a new suv for about a month or so, Been to numerous dealerships. I can't believe all the nonsense that goes on at these places! But as soon as I walked on the lot at Mark Mitsubish so, Been to numerous dealerships. I can't believe all the nonsense that goes on at these places! But as soon as I walked on the lot at Mark Mitsubishi everything was different from start to finish! We love are new outlander! Thank You Michael Lozano you are the best! More

This place is Great, Last weeking we bought a new outlander sport. Best car buying experience I've ever had! Michael Lozano was the sales associate that helped us out, He was very helpful and extreme outlander sport. Best car buying experience I've ever had! Michael Lozano was the sales associate that helped us out, He was very helpful and extremely nice. As was the whole staff! I definitely feel comfortable telling all my friends and family to buy there next car from Michael at Mark Mitsubishi !! More

I used to be a loyal customer to Mark Mitsubishi. Recently, my experiences with Mark Mitsubishi in Scottsdale have been unbelievably awful. I have never experienced worse customer service or treatmen Recently, my experiences with Mark Mitsubishi in Scottsdale have been unbelievably awful. I have never experienced worse customer service or treatment. I have encountered two unpleasant experiences in the last month. My first visit to Mark Mitsubishi was in the service department. Since Jon Krull has left, customer service has gone down the drain. He and Nathan were the only decent service advisers I have come into contact with. They showed that they cared about their customer while exhibiting their years of experience and knowledge. When I called to ask where he had moved to, I was told they did not know and then they explained why he was fired and talked down about him. How unprofessional and catty. Talking down about the only useful adviser Mark Mitsubishi had ever had the pleasure of acquiring is not a redeeming quality of your employees. The same man who told me this, was also the one to have me return to the service department after my first scheduled appointment to make a claim to my warranty provider. He believed the three problems I was having with my car would be covered. I was confused with his presumptions because it did not say that these parts were covered under the warranty papers I showed him. However I returned to the service department Friday hopeful that I was wrong. Unfortunately, after Michael Navarro had built up my hopes and confidence that he could get my car parts covered under my warranty, he failed. He put no spectacular efforts into helping my car. Working at Mark Mitsubishi for him is just a job to get a pay. Through his treatments and his efforts he showed no compassion for his customer. My second offence with Mark Mitsubishi has occurred today in the sales department. I had called Mark Mitsubishi about a week before trying to talk to someone about purchasing a new warranty for my car. I had called twice leaving voicemails asking them to call me back with an answer to one question. On my second call I even explained that they never got back to me and that I would appreciate a response within 24 hours. I still received no response. Finally I called a week later and set up an appointment for Saturday. I called today telling Andrew that I would not be able to make a purchase today so I would like to reschedule my appointment. He told me to come in anyways so that he could introduce me to some of the warranties available for me to think about. I went to dealership and waited 45 minutes to talk to a finance advisor. Finally Andrew told me they were too busy to talk with me any time soon. I am perplexed to how this happened. I even called him telling him I did not need to come in today. If he knew they were too busy to talk to me, why did he ask me to come in? I am constantly working and do not have time for these random visits to one of the worst customer service establishments I have ever been to. It takes 30 minutes for me to just get to the dealership alone. Mark Mitsubishi is a significant waste of time. Looking back on my experiences, when I first purchased my car here a year ago, it took the dealership a week to prepare my car to be sold when they said it would only take a day to be picked up. When they finally had my car ready, all they did was give it a small wash and a poor vacuum job. It is my best hope to advise others from wasting their time with people who don’t even fain to care about their customers. More

I have used Mark since I purchased my eclipse there in 2004. They have taken very good care of me and pricing has been comprable plus have the shuttle service available. 2004. They have taken very good care of me and pricing has been comprable plus have the shuttle service available. More

Very great experience. My salesperson was very helpful and informative and I felt no pressure at all. I will highly recommend this dealership. I look forward to the ongoing service I will need to mainta and informative and I felt no pressure at all. I will highly recommend this dealership. I look forward to the ongoing service I will need to maintain my car. More