Mark Mazda

This place is why people dread buying a car. I expected to put up with a certain level of back and forth negotiating and high pressure sale tactics when I sought to buy a used car. What I did no I expected to put up with a certain level of back and forth negotiating and high pressure sale tactics when I sought to buy a used car. What I did not expect was a complete lack of integrity and follow through on promises. This is a list of some of the problems I encountered: 1. After bringing in my trade-in so they could inspect it (which they did) I was told 2 days later I had to bring it back because they needed someone else to inspect it. 2. The first salesman told me he would send me a breakdown of all the fees and costs that same day. At closing the next day I called him because I had not recieved anything and he told me "we are having a problem with our server", even though I recieved 2 other e-mails from them during this time. 3. When negotiating the price they made errors in the math twice making the price thousands more than it actually was. 4. Upon delivery of the car they gave me one key (keyless entry fob) for a car one year old. Not a big deal until I found out the dealership wants $400 for a spare key. 5. Did not even wash the car I spent over $23,000 on even though the salesman (AJ) promised me 3 times he would get it detailed before we got it. 6. When I replied to an automatically generated customer service survey they called me and told me how important happy customers were and they would call me back and see what they could do for me. That was a week ago and I have not heard anything. More

Above and Beyond I bought a used car for cash through salesman, Gage Carter. The car had a few problems and they kept it until things got resolved. That took a week. I bought a used car for cash through salesman, Gage Carter. The car had a few problems and they kept it until things got resolved. That took a week. Gage took it upon himself to drive the car out to my house in Buckeye on Wednesday night after a long day at work. That is going above and beyond! More

easy and fast process I had a pleasant experience with this dealership. It was my first time going to a dealer ship and everyone on the staff was friendly. Ben Fields helpe I had a pleasant experience with this dealership. It was my first time going to a dealer ship and everyone on the staff was friendly. Ben Fields helped us out and got is into the car that we wanted. More

Amazing dealership. I just purchased a 2012 Lexus IS350 and I have never experienced such good service. Brett Martin was an amazing sales rep and i highly recommend askin I just purchased a 2012 Lexus IS350 and I have never experienced such good service. Brett Martin was an amazing sales rep and i highly recommend asking for him when you go to this dealership. They mad it easy and had everything wrapped up within an hour. Im going to be comming back for years to come. More

Best help ever I went into this dealership in a hard situation and they did everything in there power to make me and my family happy.i was not expecting to be able t I went into this dealership in a hard situation and they did everything in there power to make me and my family happy.i was not expecting to be able to get a car because of factors I had working against me but Brett and Anthony did a fantastic job and went above and beyond what I thought a car dealership would do . I ended up driving off with a fantastic deal and a great car .anyone looking for a new car should go to mark Mitsubishi and only them .THANK YOU More

Great Experience I came to Mark Mitsubishi with a specific vehicle in mind from their website to purchase. My sales representative, Ben, was great. He was able to get I came to Mark Mitsubishi with a specific vehicle in mind from their website to purchase. My sales representative, Ben, was great. He was able to get me into the vehicle I wanted quickly with no hassle. Great experience! I will recommend my family and friends head down to Mark Mitsubishi to see Ben. More

AJ at Mark Mitsubishi is the best AJ is a fantastic sales associate. He made sure that I was completely satisfied, doing everything in his power to guarantee I was getting the best de AJ is a fantastic sales associate. He made sure that I was completely satisfied, doing everything in his power to guarantee I was getting the best deal possible. He drove all over the valley to help me transport my old car and my new. He followed up with every question I had until I had all the answers I needed. Thanks a lot AJ, best car buying experience of my life More

Amazing helpful, professional & friendly We have been searching for a car to replace a vehicle that was totaled due to a tire blowout! We had visited Honda, Nissan & Toyota And then we wa We have been searching for a car to replace a vehicle that was totaled due to a tire blowout! We had visited Honda, Nissan & Toyota And then we walked into Mark Mitsubishi What a difference & not the irrating & pressure place. Thank you for making our car experience positive More

Very smooth car buying experience I'm a first time car buyer and this dealership made my purchase a breeze. "Ben Fields" was super helpful with any questions or concerns I had while bu I'm a first time car buyer and this dealership made my purchase a breeze. "Ben Fields" was super helpful with any questions or concerns I had while buying my car and after I got it home. More

Awesome Visit!! We came in late and they stayed with us to help make sure we got the car we wanted. Everyone was very helpful and polite. We also came in with small c We came in late and they stayed with us to help make sure we got the car we wanted. Everyone was very helpful and polite. We also came in with small children and the entire staff was very friendly!! More