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91 Reviews of Mark Jacobson Toyota - Service Center
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April 23, 2014
horrendous service center Beware! The service department at this dealership is incompetent and rude. This unbelievably horrendous experience at Mark Jacobson Service center sta Beware! The service department at this dealership is incompetent and rude. This unbelievably horrendous experience at Mark Jacobson Service center started with two (2) mechanics not even knowing which fuses should be on my new 2014 Corolla, then the service manager didn't acknowledge the electrical issues going on and started blaming everything on the radio disregarding other issues my WEEK-OLD Corolla started having, then the service manager hung up on me when I told him this is a major safety issue having 2 unrelated intermittent electrical issues, then they ordered the wrong radio, then they bullied me to take my car back without fixing it. Who feels safe driving a car with two separate intermittent electrical issues? Totally unprofessional, incompetent, and rude people. I have never had such a terrible service experience with incompetent mechanics, incompetent and unprofessional service manager and general manager. No one acknowledged the issue that I was having and bullied me into taking the car back with the electrical issues unresolved! More
by NS66
Employees Worked With
2 mechanics, service manager David Boyd (sp?), and general manager, Doug Hanenberg
April 16, 2014
Oil Change I came in for an oil change and was welcomed immediately. Mark Jacobson Toyota is very generous with coupons. My complete oil change along with a br I came in for an oil change and was welcomed immediately. Mark Jacobson Toyota is very generous with coupons. My complete oil change along with a brake inspection was a very reasonable price after the coupon. I could not even purchase the oil and filter for the price it cost me to get the oil changed. The employees are always so nice to me. My daughter and I worked on homework in the children's play room, and they finished in a reasonable time. :) More
by jfkimrey
Employees Worked With
Scott and more
April 01, 2014
Great Job Mark Jacobson for having an employee that cares about the customer and there budgets! Randy, really is a great asset to a company that employs "great people"! Randy helped me and did not rush or pr about the customer and there budgets! Randy, really is a great asset to a company that employs "great people"! Randy helped me and did not rush or pressure me to do the repairs that was needed for my vehicle. I want to commend Randy for being a gentleman(and a handsome one at that) for being so professional and courteous. More
by angelclay
Employees Worked With
Randy Pettiford
March 19, 2014
In our opinion Scott Parrish's service has been exemplary! All our interactions with him for the past year have been our pleasure. He is knowledgeable, efficient, informative and polite. We have exemplary! All our interactions with him for the past year have been our pleasure. He is knowledgeable, efficient, informative and polite. We have called Scott with several emergency road problems and throughout the process of getting our vehicle to the dealership he was great. We are confident that our vehicle is well-maintained at Mark Jacobson Toyota because of Scott and the ServiceTeam. Rodney T Holland More
by Louiseholland21
Employees Worked With
Scott Parrish, Assistant Service Manager
March 18, 2014
We came into the Service Dept on a Friday and was greeted by Randy Pettiford. Randy was great with the approach and was very pleasant to deal with. I had not planned on spending any money but when Randy was by Randy Pettiford. Randy was great with the approach and was very pleasant to deal with. I had not planned on spending any money but when Randy was conversing with another customer, we were listening on how his sales approach and that "big smile" that he came with and I told my wife, I'm glad we are dealing with him. not only did we agree to fix the vehicle, but will be back next week to do a more extensive repair with Randy! Thanks Randy for your professionalism and see you soon!!!! More
by barrybaltimore
Employees Worked With
Randy Pettiford
February 25, 2014
I had my 2003 Toyota Matrix In for a recall and Frank was the kind gentleman who assisted me. I had never been there before and was pleasantly surprised at what a wonderful facility it is. Frank was very tho the kind gentleman who assisted me. I had never been there before and was pleasantly surprised at what a wonderful facility it is. Frank was very thorough in explaining what was done and most importantly he kept me updated through the process. He was both professional and genuinely nice. I will start bringing my vehicle there to be serviced from now on. More
by marys255
Employees Worked With
Frank Cardullo
February 18, 2014
Poor quality service department. After years of doing business with MJ Toyota, I have decided to go elsewhere because of all of the reoccurring issues with service. Just about every time I bring my vehi business with MJ Toyota, I have decided to go elsewhere because of all of the reoccurring issues with service. Just about every time I bring my vehicle in for service, they screw something up and either don’t realize they did anything wrong or tell me it is normal wear and tear. More
by lbb1460
Employees Worked With
Doug Hanenberg
October 12, 2013
I am very unhappy with the service I received on my 2011 highlander at mark Jacobson and with advisor Kyle Mccarty. I had my wife take the vehicle in after I had made an appointment online. Kyle up-sold my highlander at mark Jacobson and with advisor Kyle Mccarty. I had my wife take the vehicle in after I had made an appointment online. Kyle up-sold my wife on the 60,000 mile service which I did not want and refused to do the state inspection because the vehicle was outside the 60 day window. First, and most important if a customer wants an inspection you should do one, second Kyle learn NC DMV rules and according to the DMV an inspection can be performed within 90 days of a registration, not 60 days. I will be filing a complaint with the service manger in the morning, as I and my wife have never been treated as rudely as this at any other dealership. More
by Sparty
Employees Worked With
Kyle McCarty
August 01, 2013
Horrible Service! My wife has been getting her oil changes here for a year and a half for free under the corporate toyota maintenance program. When she bought her car she purchased an extended mainten changes here for a year and a half for free under the corporate toyota maintenance program. When she bought her car she purchased an extended maintenance plan (at a different dealership). The corporate plan ended and she was told at this dealership her other plan would pick up where it left off. Dropped her car off for an oil change, received an estimate of $0, when she came to pick it up they charged her $130 and tried to sell her another $1000 of tires! I went back to get the money back and the service manager refused to give us a refund because they don't take the maintenance plan purchased from the other dealership. Even though they gave her an estimate of $0 at the time of drop off, and performed the work without calling to authorize $130 worth of work. I argued with the service manager for a few minutes and it culminated in him INSULTING MY WIFE saying she was not paying attention when she bought the car and "just saw it was blue and shiny and said I'll take it"! Can you believe that! I was literally speechless at such poor customer service from a MANAGER at that. Our family will never buy another Toyota again, let alone from this joke of a dealership! More
by mdm2560
Employees Worked With
David Boyd
