Mark Jacobson Toyota - Service Center

A Most Pleasant and Rewarding Experience In early January (1/8), my wife and I went to Mark Jacobson Toyota to have our then current Toyota Camry (2014) updated on a recall. While there, we In early January (1/8), my wife and I went to Mark Jacobson Toyota to have our then current Toyota Camry (2014) updated on a recall. While there, we decided just to look at the cars on display in the showroom. While we were looking around, Tom Coffey, whom we worked with on our 2014 model, came to meet us. We fully enjoyed our time then and were very content to talk with him again. He asked about us and wondered if we were interested in looking at a new car. We thought ‘why not?’ and proceeded to do that. There was absolutely no pressure regarding a sales promotion or approach and he was so friendly just to talk with about the newer vehicles. He offered to have us look at a new model and, as we did that, he suggested a test drive (without any ‘you really have to do this’). As we finished that and returned to the showroom, he came to us with a cost for the new vehicle and this looked so pleasing that we just had to accept. What an amazing adventure for us, since we went there without any inclination to purchase a new vehicle at that time. Tom was delightful to talk with and to consider what genuinely was in our best interests. We returned home with a new car, no payments and a deeper friendship with Tom than we enjoyed previously. In view of this experience and others, we would truly recommend the Mark Jacobson Toyota dealership, and especially Tom Coffee, for any automobile purchase. John and Linda Laetz More

Great My mother and I both have toyotas. we love them! purchased both from Toyota of durham now Marc Jacobson toyota. that just shows how long we have been My mother and I both have toyotas. we love them! purchased both from Toyota of durham now Marc Jacobson toyota. that just shows how long we have been customers. Everyone has always been nice. Customer service is grade A. I need the Toyota people to go down the street and train the BMW people about customer Service. Will continue to purchase from here. More

So Happy with my new Toyota This is the 2nd new car I've bought from MJ. I would like to say Thank You to Mr. Frank Adams he is very friendly and professional and the person I This is the 2nd new car I've bought from MJ. I would like to say Thank You to Mr. Frank Adams he is very friendly and professional and the person I requested yet again, His thoughtful calls throughout the year checking to make sure everything is Ok are great. I would definitely recommend MJ to all. More

Pleasure Dealing With Service Person Scott One of your service personnel, Scott, had recommended that I have my vehicle's valve cover gaskets replaced back in November 2014, since they were beg One of your service personnel, Scott, had recommended that I have my vehicle's valve cover gaskets replaced back in November 2014, since they were beginning to leak. I subsequently took my vehicle in on January 16, 2015 to have the gaskets replaced. Scott was a pleasure to deal with at the customer checkout area after service was completed. I received a pleasant surprise about the amount of the invoice from him, which made the experience all the better. All of your staff I spoke with that day were very friendly to talk to and deal with. I will continue bringing in my 2000 4Runner there for service in the future. Kevin S O'Donnell More

MJ is Awesome! I had no idea I'd be getting a new car yesterday when I took my 2011 Yaris in for service. While waiting, a very nice young lady asked me a few quest I had no idea I'd be getting a new car yesterday when I took my 2011 Yaris in for service. While waiting, a very nice young lady asked me a few questions and suddenly I was whisked away by super friendly and helpful people and ended up driving home in a sweet new Prius C!! And along the way, they all said 'no pressure, but, if you're interested, we'd like to you what we have to offer'. The folks at MJ are Awesome! More

From Small Prius to Big Prius My experience was wonderful and stress free. I am grateful to Barbara Decatur for helping me get a bigger car. I had just purchase a Prius C 6 month My experience was wonderful and stress free. I am grateful to Barbara Decatur for helping me get a bigger car. I had just purchase a Prius C 6 months ago. The Prius C was excellent on gas but space was a problem. I needed more of it. Barbara helped me within 4 hours and I was driving off in a bigger Prius plus I got a better color. Thanks Mark Jacobson! More

Great Service Thanks to Rashawn Bass for providing friendly and prompt customer service. I usually don't bring my vehicle to this dealership due to proximity, but I Thanks to Rashawn Bass for providing friendly and prompt customer service. I usually don't bring my vehicle to this dealership due to proximity, but I will start bringing it more often due to excellent customer service. More