Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mark Jacobson Toyota
Durham, NC
2,539 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,539 reviews
February 03, 2014
This is a time that "GREAT" is not enough to rate an experience. Mark Jacobson Toyota has exceptional customer service and exceed, by far - way far, my past dealership experiences.....Kevin Hi rate an experience. Mark Jacobson Toyota has exceptional customer service and exceed, by far - way far, my past dealership experiences.....Kevin Hicks was fantastic. He, as the rest of the MJ family, made me feel comfortable and confident and treated me with integrity. Kevin spend hours with me....no hassles and no pressure. I am extremely pleased with my decision to purchase my Toyota, with Kevin as my guide, from MJ Toyota. I traded in a 2 year old vehicle and was AMAZED, to say the least, at what MJ offered me on the trade-in. I know why MJ Toyota is successful and has so many repeat customers.....INTEGRITY. I would tell anyone to stop in at MJ Toyota and give it a try before making a final decision on the purchase of a vehicle....I know that you would not be disappointed. THANK YOU, KEVIN! More
by pitatoyota
Employees Worked With
KEVIN HICKS
February 02, 2014
Kevin did a great job of asking the right questions and listening to our answers. The first car he brought out had everything we were looking for in a 4Runner. The sales process went smoothly and Kevin an listening to our answers. The first car he brought out had everything we were looking for in a 4Runner. The sales process went smoothly and Kevin and the dealership delivered expactly what we were looking for, a great vehicle at a no haggle price. Kevin followed up after the sale to make sure everthing was going well with car. More
by forrestshivers5
Employees Worked With
Kevin Hicks
February 01, 2014
I came by to test drive and price a new vehicle. Kevin came out to me and had an extremely friendly demeanor, I was impressed with his honesty and great attitude as we browsed the vehicles and he pointed came out to me and had an extremely friendly demeanor, I was impressed with his honesty and great attitude as we browsed the vehicles and he pointed me in the direction of what he thought would fit with what I wanted. Kevin quickly grabbed a dealer plate, and after completing the proper paperwork, we were in the car, testing it out. It was almost as though he knew what I was thinking. Never have I had a more intuitive salesperson. Instead of showing me the things in the car, he allowed me to explore the features on my own while on the test drive, chiming in and adding only when I would pass over a minor comfort feature or even a larger option or two. Again, his ability to read and cater to the customer was second to none in my experience. I would definitely return if Kevin were the salesperson I would be able to deal with. More
by mkwimberlyi
Employees Worked With
Kevin Hicks
January 30, 2014
I had no intention of purchasing a car the day that I met Ken Polino at Mark Jacobson Toyota. However, Ken's professionalism, knowledge, and impeccable customer service helped me make the decison to purchas Ken Polino at Mark Jacobson Toyota. However, Ken's professionalism, knowledge, and impeccable customer service helped me make the decison to purchase my Prius C that same day. A year and 20,000 miles later, I am still confident that I made the right decision as the car suits me perfectly. Ken still comes and greets me everytime I get my car serviced at Mark Jacobson Toyota. What is also important is the experience I have with their service department. Every service advisor I work with is friendly, efficient, knowledgeable and always meets or exceeds my expectations. Mark Jacobson Toyota is a great customer experience from purchase to service More
by kimberlyktran
Employees Worked With
Ken Polino
January 29, 2014
This was my first visit to Mark Jacobson Toyota and it was great experience. All of the staff that I worked with were friendly, knowledgeable and ready to get the job done. I walked out with the car I w was great experience. All of the staff that I worked with were friendly, knowledgeable and ready to get the job done. I walked out with the car I wanted at a fair price. The only bump in the road and the reason for 4 stars in the price category was because I felt that they didn't want to provide me what I thought and kelly blue book publishes as fair trade in value for my vehicle. This led to a negotiation that almost resulted in me walking away. In the end, the sales management team found some wiggle room and I compromised a little on my bottom price and we were able to find common ground. As a result, I'm now the proud owner of a certified preowned Toyota Highlander! Thanks Mark E, Mark J, Mark the sales manager.......what gives with all the Marks? More
by briancoe
Employees Worked With
Mark Eskew
January 28, 2014
All the above mentioned employees went beyond the call of duty to make sure that I got what I really needed, excellent service, good pubic relations and real haggle free during our vehicle purchase. I will r duty to make sure that I got what I really needed, excellent service, good pubic relations and real haggle free during our vehicle purchase. I will recommend customers to you. Thanks to you all and God bless! The MCN Family Durham, NC More
by mchibu56
Employees Worked With
Mark Eskew, Charlie Gery, Sheyi Bucknor-Smartt
January 27, 2014
I came in interested in the New 2014 Toyota 4 Runner. I am an enthusiast. I have owned 5 previous 4 runners and was impressed with the new model. Mark Eskew was my sales rep and we had a crash course in wh am an enthusiast. I have owned 5 previous 4 runners and was impressed with the new model. Mark Eskew was my sales rep and we had a crash course in what the new 4 runner was all about. Nether of us was totally familliar with the options on this vehicle and we had to do some research. All together Mark was very helpful and courteous. Was never any pressure from him to buy and was willing to go the extra mile to find what I wanted. More
by pipeline1
Employees Worked With
Mark Eskew
January 27, 2014
Salesman Frank Adams exhibited excellent customer service. He in no way high-pressured me into buying my car quickly or into buying something over the price point I had in mind. Instead he was very service. He in no way high-pressured me into buying my car quickly or into buying something over the price point I had in mind. Instead he was very patient and worked with me until he found exactly what I wanted in purchasing a pre-owned vehicle, even including the color. In addition, he remained courteous and professional at all times. Because of the experience I had here at Mark Jacobsen represented by my salesman, I would recommend this dealership to anyone I know that is thinking of purchasing a new or pre-owned vehicle. More
by louiseberry
Employees Worked With
Frank Adams
January 22, 2014
technically, the 2010 Prius we bought is not mine. My son Jonathan owns the car, but it is the 6th car this family has bought/owned from MJ Toyota. Jonathan loves the car, and I'm ecstatic because, 1) I son Jonathan owns the car, but it is the 6th car this family has bought/owned from MJ Toyota. Jonathan loves the car, and I'm ecstatic because, 1) I'm not paying $350/month for the Sienna; 2) not paying $250/month in fuel for the Sienna; 3) I'm saving $600/month that's going right back into my children's college funds. Thanks Jay...it was a pleasure dealing with a 14 year sales veteran!! Eugene Drezner 919 618 2936 More
by EugeneDrezner
Employees Worked With
Jay Bazooband (great guy...excellent sales person)
January 19, 2014
Very friendly service. Attended to all my needs. Low pressure, needed a few days to make a decision and was given that without hastle. Answered every question I had. Overall great experience. pressure, needed a few days to make a decision and was given that without hastle. Answered every question I had. Overall great experience. More
by estamm40
Employees Worked With
Mark Eskew
