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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
5,968 Reviews

5,968 Reviews of Mark Christopher Auto Center - Service Center

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May 20, 2019

Too long of a wait. Too many things going on at once. After a while I started to feel like I was being jerked around. Although I was willing to pay for all the recommendations mentioned, I was completely More

by jhorjohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember the names of the people I dealt with.
May 24, 2019 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 20, 2019

Great service Service was great part took 3 weeks to arrive but that happens sometimes. Sam is great. Vehicle loaner program needs work I drive a 3500 sierra for a More

by williamsbyph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 19, 2019

Service on my truck was fast Very Kind Service took me in right away as soon as I got there Also my truck is washed after the service was done and they drove my truck up to me a soon as the repairs are co More

by CRAZYCUBANO51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
May 20, 2019 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 18, 2019

Great job Julie Escobar and her staff did a great job. I was told by car would be ready by 11am and I was ready early enough for me to enjoy the rest of my Satu More

by CHRIS_097
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
May 20, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 18, 2019

Eco Bond Brought my truck in for the eco bond application. Mike made the experience easy and only took a few hours to apply. Even gave me a loaner to use while More

by IM417247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike A. From Service
May 20, 2019 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 18, 2019

Horrible attention to detail So my suv went in for a small simple scratch and get detailed, well after 2 weeks of having it I come to pick it up to only find more scratches on my More

by LBZRIDER05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gerald Waters
May 24, 2019 -

Mark Christopher Auto Center responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 18, 2019

Julie was considerate and treated me great! Great dealership took care of me right away.. I went in at 7:00. She told me they have to order the part. The shuttle took me home and picked me up. More

by ACTIVESK8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
May 20, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 17, 2019

Happy customer Super friendly staff clean waiting area with coffee and cold water. Have been coming here since I bought my gmc and will keep on coming back. Also lov More

by ALFONSOEGR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan in service , Colleen SanFillippo
May 20, 2019 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 17, 2019

Easy, no stress Jackie was very professional and took care of my vehicles needs. I wasn't given any false information , and was also provided a loaner vehicle. Thank More

by tagsrodshop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincenzo Catalano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Nuno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norman Edwards, Brian Noble, Nick Jensen, Kyle Carey
May 20, 2019 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 17, 2019

“Efficiency” is the word I use to describe my experience. Each person that I spoke with was attentive to my interests regarding my auto. I was met at the service entrance and talked through the process in cl More

by wtomclark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
May 20, 2019 -

Mark Christopher Auto Center responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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