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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
5,969 Reviews

5,969 Reviews of Mark Christopher Auto Center - Service Center

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May 31, 2019

Great service, follow-through and professionalism I appreciate my service adviser Juan Fletes. He is always friendly, professional and has great communication. I pass another chevy dealer on my way More

by raruiz03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Jun 02, 2019 -

Mark Christopher Auto Center responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Juan and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 31, 2019

Great Service I appreciate my service adviser Ray Peters. He is always friendly, professional and has great communication but actually, everyone I have met in the S More

by ASEP004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters, Gerald Waters
Jun 02, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 30, 2019

Summary I was well taken care of by Ray Peters when I brought my car in for service. Ray contacted me and advised that I needed additional work completed ASAP More

by swarr2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Waters
May 30, 2019 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 30, 2019

Great service Customer service was polite and professional, truck running great. Was on a tight schedule, they finished on time for me to attend grandsons graduat More

by ERNESTJ.VIRAMONTES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know
May 30, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 30, 2019

Prompt and professional Service adviser was prompt and courteous. Service due on new vehicle was performed as promised and young women in the shuttle drove me to and from wo More

by ETRILEY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sorry I don't know her name but the blonde that has a desk next to Jackie. Jackie was on a call so she stepped in and helped me
May 30, 2019 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 30, 2019

They did not Express concern as I was crazy and they could t Thanks to service team for loaning me a vehicle used while my truck was in service. Now I will never go to service there again. More

by EDGARPAC07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Cagey
May 31, 2019 -

Mark Christopher Auto Center responded

We appreciate the opportunity to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. Please contact me so that we can work toward a resolution together. Thank you for your patience and understanding. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 30, 2019

Great service! Overall experience is just wonderful the staff including Samuel makes sure to answer all my questions,I leave with no confusion just great satisfactio More

by Jones4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Aceves
Jun 02, 2019 -

Mark Christopher Auto Center responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Samuel and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 30, 2019

Great service every time I’ve been taking my Colorado to Jackie in service for many years. She has always been professional and up front and real with me on all my services. F More

by brian.perryman14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie K
Jun 02, 2019 -

Mark Christopher Auto Center responded

Thank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 29, 2019

Okay but told it would be 90 minutes. Took to long Had an appointment at 12. Got there 5 till. Told my car would be ready in 90 minutes 175 minutes later it’s ready. I guess my service rep went on lu More

by mmccall423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan.
May 31, 2019 -

Mark Christopher Auto Center responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 29, 2019

BEST SERVICE IN TOWN GREAT CUSTOMER SERVICE EVERY TIME I COME IN, TIMELY PROMPT, AND COURTEOUS SERVICE, IT IS ALWAYS A PLEASURE TO COME IN, I WILL RECOMMEND THIS DEALER TO More

by JFLETES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALL OF THE SERVICE STAFF
May 29, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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