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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
5,969 Reviews

5,969 Reviews of Mark Christopher Auto Center - Service Center

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June 20, 2019

Always take care of service needed. Great work even though wash bay seems to be always down for repairs. A car wash would do the trick after a great repair. Keep up the good honest work. More

by HYDRABOOM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray,Julie in service
Jun 24, 2019 -

Mark Christopher Auto Center responded

Thank you for leaving us your positive review! Until next time, drive safely! Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 20, 2019

Quality Service From the moment I open my door I am always greeting by a pleasant member of the service department. I always feel comfortable when I walk in the door. More

by DCJEVENTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario, Nobu
Jun 24, 2019 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 20, 2019

Service person, David Miller, very nice. Ended up w/Cadillac Your saleswoman Colleen was really nice. She tried to accommodate us. She went above and beyond. We picked up our car from service and then investi More

by Reva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emad Fakhouri, Sam Fakhouri, Colleen Sanfilippo. , Colleen SanFillippo
Jun 24, 2019 -

Mark Christopher Auto Center responded

Reva, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear Colleen was able to go above and beyond your expectations and provide you with a remarkable experience. Feel free to call or stop by if there's anything else we can do for you. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 19, 2019

Customer Service Great Fast service, No Hassle! It is very nice to be able to go to a service department that does not waste your time. Thanks More

by FixitRC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service deparment Julia?
Jun 19, 2019 -

Mark Christopher Auto Center responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 18, 2019

Oil change They were very fast. It was Easy to set up an appointment on same day. Didnt have to wait long for then to start the oil change. More

by MASONLANE32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sheridan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2019 -

Mark Christopher Auto Center responded

Thanks for the great rating! We're pleased that everything went well for you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 18, 2019

Quick service Saturdays they don't take appointments. But was quick helped out and my car was serviced. Only wish that there was some place to plug my phone into ch More

by XRAYSTUFF.JS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember the ladies name
Jun 18, 2019 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 17, 2019

Fast and effective service it was a good experience working with the service team. It took only a few days and they even addressed other things I needed to get handled. More

by JMMB13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Jun 18, 2019 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 16, 2019

Wonderful- great customer service from Nobu! Excellent customer service. Professional and knowledgeable. Excellent!!!! Nobo is a customer's advocate.promote Nobu to general manager!! Nobo cares More

by THERESACUMMINGS13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Damo - professional a d customer oriented!!! The very best!!!!
Jun 17, 2019 -

Mark Christopher Auto Center responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 16, 2019

Just a bad experience for this service Night dropped my truck for service. Requested a complete time of 11am. Didn’t receive a call until 9:30 and Bill the service guy told my Transmission More

by dsmith0012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill - service guy- service manager Matt
Jun 17, 2019 -

Mark Christopher Auto Center responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 16, 2019

Oil change I’m disappointed more and more every time I go in. All these extra charges are getting ridiculous and of course once again my car was delivered dirtie More

by ROM.4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cassandra Meier
Jun 17, 2019 -

Mark Christopher Auto Center responded

Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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