Mark Christopher Auto Center - Service Center

Slow service & not properly stocked Waited 5 hours to replace rear tail lights. Explanation was a complete system check was done, even though the dash board read “rear turn signals need Waited 5 hours to replace rear tail lights. Explanation was a complete system check was done, even though the dash board read “rear turn signals need service”. And then I was told they only had one bulb and had to have one brought to them. Really! When do they restock? Ridiculous. More

Poor Service to fix the same problem with my CUE System When I brought my cadillac to show them the CUE system touch screen did not work and screen shattered the first service guy told me I'd have to contac When I brought my cadillac to show them the CUE system touch screen did not work and screen shattered the first service guy told me I'd have to contact the manufacturer. So I did and the lady was very good and empathetic to my concern. She informed me I would reluctantly have to go back to the dealership I bought the car that charged me $1600 two years ago to replace the CUE, to give me an estimate to replace it again. When I saw another service sales person Dave, he was not very empathetic at all. When I had the car diagnosed I asked if he wanted the name of the manufacturer and he said he didn't need it and I would have to contact them myself once they gave me the estimated cost of repair. Thankfully the manager, whose name I did not receive, said the manufacturer agreed not to charge me since it wasn't my fault the screen cracked and touch screen didn't work again. At least when my husband dropped off the car, it didn't take long to repair and now it is working well. My husband did inform someone that there was a CD stuck in the player, but they did not even check to get it out per Dave, as he wasn't told about a CD when I picked up the car. Dave did tell me these were two separate units, so I guess this other guy didn't want to even tell my salesperson to check it. Poor customer service all around. I doubt if I ever decide to buy another Cadillac if I'll use this dealership. When I decided to buy out my lease, the salesperson kept trying to get me to buy the next model since he could not find me another SRX. I guess if I didn't buy the next model, so customer service went down. More

Unhappy Service Customer. Good Dealership, but they need more loan cars. I bought a new 2018 Cadillac XTS, and they have a limited number of loaners. I have a Lexus, and when Good Dealership, but they need more loan cars. I bought a new 2018 Cadillac XTS, and they have a limited number of loaners. I have a Lexus, and when I take it in for service, they ALWAYS have a loan car for me waiting. I waited at the service dept. for (5) hours. That's not acceptable. I live in Moreno Valley and it's a distance to travel back and forth. I need a loan car. More

Good Service Quick service, very friendly and helpful. Took my car in to have the ac checked get an inspection before a road trip and it worked just fine with no p Quick service, very friendly and helpful. Took my car in to have the ac checked get an inspection before a road trip and it worked just fine with no problems. The sales rep Dino was very helpful. More

Great Service Thanks to Bill M. And Juan F. For the great service. My wife said they were very helpful and explained what what was done to the truck after they were Thanks to Bill M. And Juan F. For the great service. My wife said they were very helpful and explained what what was done to the truck after they were done servicing it. Also thanks for the car wash. More

Great customer service Service advisor kept me informed with updates and answered all my questions the personal touch of in person information great knowledge of cars and m Service advisor kept me informed with updates and answered all my questions the personal touch of in person information great knowledge of cars and motors More

Excellent service Employees were very friendly, helpful, and professional. Took little time for them to get my information and my car was returned to me at the promise Employees were very friendly, helpful, and professional. Took little time for them to get my information and my car was returned to me at the promised time. Waiting area was clean. More

Service Dept Took my car in to fix what I thought was a coolant hose turned out to be a water pump my car was fixed Sam Aceves did a great job getting my car done Took my car in to fix what I thought was a coolant hose turned out to be a water pump my car was fixed Sam Aceves did a great job getting my car done More

Wonderful experience no complaints at all Fast and great customer services Samuel always makes sure my vehicle gets will taken care of and keeps me updated with the process definitely returnin Fast and great customer services Samuel always makes sure my vehicle gets will taken care of and keeps me updated with the process definitely returning for maintenance next month love this service More

Routine Service My truck was due for oil change and a new serpentine belt, Mike took care of me start to finish, done within 2 hours. My only complaint is the cost of My truck was due for oil change and a new serpentine belt, Mike took care of me start to finish, done within 2 hours. My only complaint is the cost of belt replacement seemed excessive but I did not want to mess around with someone that might not do it right. More