Mark Christopher Auto Center - Service Center

The absolute worse customer service I have ever experienced. Lackadaisical approach to greeting customers. Staff are unprofessional and very unfriendly. They seem bothered by customers asking questions. The enti Lackadaisical approach to greeting customers. Staff are unprofessional and very unfriendly. They seem bothered by customers asking questions. The entire waiting area of customers had very negative things to say about the service received and compared their experiences to other Cadillac dealerships. This shouldn’t be a surprise that this particular site is horrible. Pay attention to your reviews and change your staff. Get people that see value in customer service. I’ve been a Mercedes owner for the past 10 years and I must say the quality of service was well below what I am accustomed to. Makes me question if I want to own a Cadillac in the future. More

Excellent service , Dario made sure we were totally satisfi. Dario took excellent care of us, he made sure that the service dept took care of our car in a timely fashion. I love that they always return my car w Dario took excellent care of us, he made sure that the service dept took care of our car in a timely fashion. I love that they always return my car washed👍 More

True to there word been with Mark Christopher for over 10 years bought 4 cars , They have been fantastic and have the best service over all . Best dealership ever!!!! been with Mark Christopher for over 10 years bought 4 cars , They have been fantastic and have the best service over all . Best dealership ever!!!! More

Great Service Everyone at the service desk is very friendly. They make sure you understand what will be service and also ask if there are any problems that need to Everyone at the service desk is very friendly. They make sure you understand what will be service and also ask if there are any problems that need to be addressed. More

Not taken seriously Service rep did not bother to take me seriously or even explain in detail why he could not help or that he would try to talk to a manger about issue. Service rep did not bother to take me seriously or even explain in detail why he could not help or that he would try to talk to a manger about issue. Did not listen to me, brushed me off and even cut me off to finish paper work. I repeatedly take 2 cars for maintenance and have bought 3 cars with you guys. I would have at least expected pro-quo on customer service. I’m seriously considering taking my business elsewhere as it doesn’t seem it is appreciated. Truck wasn’t washed this time, being in sales had that been me I would at least made sure to have that done to have customer satisfied and not think about the frustrating interaction. More

Service Center Good experience for my first time using the service center. I got a loaner car no issues granted would be nice in the loaner cars were fully loaded. P Good experience for my first time using the service center. I got a loaner car no issues granted would be nice in the loaner cars were fully loaded. Personally I think it would make me want to upgrade my car. More

Efficient and thorough Service Whether it's a planned service trip or unexpected I have always been taken care of promptly and I trust the Nobu and the service team. Whether it's a planned service trip or unexpected I have always been taken care of promptly and I trust the Nobu and the service team. More

Nobu was awesome as always! Nobu took care of my issue as soon as he diagnosed the problem. I have been going to Mark Chris and Nobu for many years. They have been fantastic. Nobu took care of my issue as soon as he diagnosed the problem. I have been going to Mark Chris and Nobu for many years. They have been fantastic. Thank you Nobu for being awesome as always! More

Excellent service and most importantly customer service. This is the main reason why I came and bought my car from here. Everyone is friendly here. and most importantly customer service. This is the main reason why I came and bought my car from here. Everyone is friendly here. More

You cant get any better than Juan Fletes Always takes care of any issues that I may bring his way, with a professional attitude and a smile. Makes sure I am absolutely satisfied with work don Always takes care of any issues that I may bring his way, with a professional attitude and a smile. Makes sure I am absolutely satisfied with work done and takes him time to explain any issues so that it is easy to understand. I love dealing with a "real person" and not a robot trained to get you in and out of service. Thank you Juan Fletes for your kindness and for being a real genuine person. P.S. Thank you to Sam Aceves and Ray for Always greeting me with a smile when I am waiting for Juan. You are all amazing More